Yesenia Cordova
Las Vegas,NV
Summary
Front Desk Receptionist with expertise in managing guest inquiries and operating multi-line phone systems. Demonstrated strong communication skills and exceptional multitasking abilities, contributing to improved customer satisfaction scores. Proficient in Microsoft Office Suite and adept at maintaining office supplies inventory.
Overview
2
2
years of professional experience
Work History
Front Desk Receptionist
Color Print
Las Vegas, NV
01.2025 - 06.2025
- Handled cash transactions accurately, balancing the register at the end of each shift.
- Maintained an organized reception area and ensured that all guests were attended to promptly.
- Assisted with scheduling appointments for clients and visitors.
- Managed incoming and outgoing mail, courier services, faxes and other correspondence.
- Performed data entry into computer systems to maintain accurate records of customer information.
- Answered incoming calls, redirected callers to the appropriate personnel or department and took messages as needed.
- Responded to customer inquiries via phone, email, and in person.
- Processed payments from customers using a variety of payment methods including credit cards, checks and money orders.
- Performed basic bookkeeping tasks and issued invoices as needed.
- Scheduled and confirmed appointments for clients and staff.
Crew Member
McDonald's
Las Vegas, NV
03.2024 - 10.2024
- Processed takeout orders quickly to ensure timely delivery of meals.
- Provided excellent customer service to maintain a positive atmosphere for guests.
- Followed safety protocols for food handling and preparation.
- Received payment by cash, credit cards, gift cards, or automatic debits.
- Operated cash registers efficiently and accurately.
- Prepared orders quickly and accurately according to customer specifications.
Food Waiter
Tacos Fiesta
Pahrump, NV
09.2023 - 02.2024
- Replenished beverages throughout meal service as needed.
- Assisted with seating arrangements and answered any questions regarding menu items or specials of the day.
- Delivered food orders to tables promptly while ensuring accuracy of order.
- Coordinated closing duties such as restocking supplies, counting money drawers, resetting dining room furniture and decorations, at end of shift.
- Removed dirty dishes from tables in a prompt and efficient manner.
Education
High School Diploma -
Prepa En Linea SEP
Mexico06-2025
Skills
- Customer service
- Appointment scheduling
- Cash handling
- Data entry
- Time management
- Communication skills
- Calendar management
- Front office management
- Email and telephone decorum
Languages
English
Full Professional
Spanish
Native/ Bilingual
Timeline
Front Desk Receptionist
Color Print
01.2025 - 06.2025
Crew Member
McDonald's
03.2024 - 10.2024
Food Waiter
Tacos Fiesta
09.2023 - 02.2024
High School Diploma -
Prepa En Linea SEP
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