YESENIA CRUZ
Victorville,CA
Summary
Hardworking, highly motivated professional eager to lend combined knowledge and skills to enhance business performance. Operates well in both individual and team capacities, leveraging seasoned work ethic to quickly adapt to different processes and drive company objectives. Resourceful and results-driven with a passion for growth and efficiency to meet company needs and increase service value.
Overview
12
12
years of professional experience
Work History
Babysitter
The Zaragoza Family
06.2024 - 12.2024
- Played with children and read bedtime stories, improving children's interest in reading and storytelling.
- Ensure children are bathed, fed, and in bed prior to parents return.
- Created interesting and home learning activities, such as kids' Zumba and watercolor painting.
- Communicated positively with children and guardians.
- Taught children to organize toys, wash hands, and share by leading by example.
- Sanitized dishes, tabletops, toys, and frequently touched surfaces to prevent spreading of germs.
- Assisted with meal preparation, light housekeeping and laundry to support family with additional chores.
Guest Service Usher
Crypto.com Arena
07.2021 - 06.2024
- Greeted customers with smile and provided friendly, knowledgeable service.
- Directed ticket holders to seats and facility locations.
- Provided information about current and future events at facility.
- Worked closely with guests, some VIP or celebrity, with high degree of respect for privacy.
- Inspected tickets for validity prior to entry into the venue. Supported team members when needed in order to provide excellent service.
- Distributed programs and promotional flyers to patrons.
Team Ambassador
Big Blue Bus
07.2021 - 07.2021
- Greeted customers and clients to create welcoming atmosphere.
- Communicated product information with confidence and educated consumers about company.
- Maintained knowledge of current promotions and product features.
- Maintained clean, organized and professional work environment.
Guest Service Representative
Los Angeles Convention Center
02.2019 - 03.2020
- Provided exceptional customer service by greeting guests, responding to inquiries, and resolving complaints.
- Assist supervisor to identify and resolve any loss prevention issues.
- Maintained and supervised a clean and safe environment for guest.
- Gained extensive knowledge of area attractions such hotels, restaurants, and theaters to share with guests.
Personal Assistant
Skye Drynan da House of Skye
06.2016 - 11.2018
- Completed household tasks by assisting with laundry, light housekeeping and grocery shopping.
- Ability to coordinate and handle events by setting up tables and brainstorming creative ideas.
- Displayed absolute discretion at handling confidential information.
- Able to manage social media sites and placing online orders.
- Fed, walked, and cared for dogs during owners' absences and out-of-town trips.
- Kept detailed track of household and maintenance inventory and schedules.
Food Server
Amandie Patisserie Cafe
10.2012 - 02.2013
- Gained experience in providing excellent customer service, including taking orders, answering questions and responding to complaints.
- Followed food safety and illness prevention procedures by sanitizing utensils and wearing gloves.
- Maintained a clean working area at all times, wiping down counters, stocking shelves, and organizing supplies.
- Demonstrated ability to quickly learn menu items and specials, as well as accurately inputting orders into the point of sale system.
Education
High School Diploma -
University High School
Los Angeles, CA07.2012
Skills
- Safety awareness
- Strong interpersonal skills
- Attention to detail
- Organizational skills
- Time management
- Team collaboration
- Bilingual in Spanish
Timeline
Babysitter
The Zaragoza Family
06.2024 - 12.2024
Team Ambassador
Big Blue Bus
07.2021 - 07.2021
Guest Service Usher
Crypto.com Arena
07.2021 - 06.2024
Guest Service Representative
Los Angeles Convention Center
02.2019 - 03.2020
Personal Assistant
Skye Drynan da House of Skye
06.2016 - 11.2018
Food Server
Amandie Patisserie Cafe
10.2012 - 02.2013
High School Diploma -
University High School
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