Yesenia Delarosa
Lake In The Hills,IL
Summary
Dedicated server with exceptional customer service skills, experienced in cash handling and order accuracy. Committed to delivering guest satisfaction and efficient table management.
Exceptional server with a strong work ethic and expertise in cash handling, guest engagement, and team collaboration. Committed to delivering outstanding customer experiences and enhancing revenue through effective upselling techniques.
Overview
23
23
years of professional experience
1
1
Certification
Work History
Server
Eat at Syrup
2555 Bunker Hill Dr. Algonquin, IL 60120
10.2019 - Current
- Delivered exceptional customer service in fast-paced dining environment.
- Managed multiple tables efficiently while ensuring guest satisfaction.
- Trained new staff on menu items and service protocols.
- Collaborated with kitchen staff to ensure timely food delivery.
- Clean all work areas, equipment, utensils, stock, and cut any garnishes need it for a successful shift and for the next.
- upselling and menu knowledge
- Host, when one not available
- Experience with POS system (Toast)
- Expo
- Cash handling and order accuracy
- Team collaboration
- Managed the FOH
Server
Dennys Restaurant
Carpentersville, IL
03.2003 - 10.2019
- Delivered exceptional customer service by efficiently managing orders and addressing guest inquiries.
- Collaborated with kitchen staff to ensure timely food preparation and quality control.
- Trained new servers on menu knowledge, service standards, and operational procedures.
- Streamlined workflow by organizing dining area for optimal guest experience and staff efficiency.
- Maintained cleanliness and organization of dining space in compliance with health regulations.
- Resolved customer complaints promptly to enhance satisfaction and loyalty.
- Implemented upselling techniques to increase revenue through additional sales of menu items.
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
- Cultivated warm relationships with regular customers.
- Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.
- Enhanced customer satisfaction by promptly attending to their needs and providing personalized service.
- Maintained a clean and orderly dining area for an enjoyable guest experience.
Education
High School Diploma -
Larkin High School
Elgin, IL05-2005
Skills
- Strong work ethic
- Exceptional customer service
- Cash handling
- Guest engagement
Accomplishments
Basset certification
Food Handler certification
Medical assistant certification
Certification
Basset Certification
Food Handlers certification
Medical Assistant certication
Languages
Spanish
Native or Bilingual
English
Professional Working
Timeline
Server
Eat at Syrup
10.2019 - Current
Server
Dennys Restaurant
03.2003 - 10.2019
High School Diploma -
Larkin High School