Yesenia Diaz
Lawrence,MA
Summary
Proactive Office Administration Assistant with comprehensive experience in managing office operations and safeguarding sensitive information. Reduced errors in documentation through meticulous proofreading and editing. Skilled in scheduling, document preparation, medical records management, and fluent in Spanish, bringing strong organizational and time management abilities to advance office efficiency.
Overview
21
21
years of professional experience
1
1
Certification
Work History
Office Administration Assistant
Mobility Bone and Joint Institute
05.2003 - Current
- Reduced errors in documentation by thoroughly proofreading and editing all correspondence and reports before distribution.
- Facilitated smooth office operations by managing inventory of supplies, placing orders as needed, and maintaining organized storage areas.
- Safeguarded sensitive information with strict adherence to confidentiality policies when handling personnel records and confidential documents.
- Managed multiple priorities simultaneously through effective time management practices, ensuring all tasks were completed on schedule while maintaining a high level of accuracy.
- Improved client relations through timely and courteous communication, addressing inquiries, and resolving issues promptly.
- Contributed to a positive work environment by providing attentive reception services, greeting visitors warmly, and directing them appropriately.
- Managed filing system, entered data and completed other clerical tasks.
- Assisted coworkers and staff members with special tasks on daily basis.
- Managed phone and email correspondence and handled incoming and outgoing mail and faxes.
- Built and maintained excellent customer relationships through timely response to inquiries and going above and beyond to accommodate unusual requests.
- Reduced patient wait times while improving satisfaction levels through efficient problem resolution skills tailored to each unique situation.
- Stayed calm under pressure to and successfully dealt with difficult situations.
- Ensured compliance with HIPAA regulations when handling sensitive patient information, protecting client privacy at all times.
- Enhanced patient satisfaction by efficiently addressing and resolving healthcare-related inquiries.
Education
High School Diploma -
Greater Lawrence Technical School
Andover, MA06.1995
Skills
- Verbal Communication
- Scheduling appointments
- Filing systems
- Document Preparation
- Confidentiality handling
- Positive Attitude
- Customer Service
- Time Management
- Valid Driver's License
- Dedicated Team Player
- Office Administration
- Data Entry
- Medical Terminology
- Appointment Scheduling
- Scheduling
- Payment Processing
- Administrative Support
- Mail handling
- Medical Records Management
- Spanish Fluency
- Clerical Support
Certification
Spanish Certified
Languages
Spanish
Native or Bilingual
Timeline
Office Administration Assistant
Mobility Bone and Joint Institute
05.2003 - Current
High School Diploma -
Greater Lawrence Technical School
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