Open To Work
Yesenia Diaz
Self Employed Services
Berkeley,CA
Work Preference
Job Search Status:
Open to work
Desired Job Title
Client Support SpecialistAdministrative Client CoordinatorClient Service Coordinator
Work Type
Full TimePart TimeContract WorkGig WorkConsultingVolunteerSeasonal Work
Location Preference
Remote
Minimum Desired Compensation
$35/hr
Important To Me
Work from home optionPersonal development programsFlexible work hoursWork-life balanceCareer advancementCompany Culture
2
Languages
29
Years of experience
Professional client services expert driven by results. Proven ability to build strong client relationships and deliver exceptional service. Skilled in problem-solving, communication, and team collaboration. Adaptable to changing needs, ensuring consistent performance and client satisfaction.
Work History
Professional Home Cleaner
2 Years 5 Months- Delivered thorough cleaning services tailored to client specifications and preferences.
- Utilized eco-friendly products to enhance indoor air quality and promote sustainability.
- Developed customized cleaning schedules based on client needs and time constraints.
- Implemented efficient cleaning techniques, reducing time spent on routine tasks without sacrificing quality.
- Handled delicate items with care during cleaning processes, preventing damage or loss of valuables while still achieving desired cleanliness levels.
- Demonstrated flexibility by adapting to last-minute schedule changes or additional cleaning requests from clients without sacrificing quality.
- Provided exceptional customer service, resulting in numerous referrals from satisfied clients.
- Performed deep-cleaning tasks for optimal results, including scrubbing floors, sanitizing surfaces, and dusting furniture.
- Contributed to a safe working environment by adhering to all necessary safety protocols while handling various chemicals and equipment.
- Maximized time management skills by completing multiple cleaning assignments within tight deadlines without compromising quality.
- Disinfected and mopped bathrooms to keep facilities sanitary and clean.
- Vacuumed rugs and carpeted areas in offices, lobbies, and corridors.
- Maintained clean and comfortable environments in commercial buildings by vacuuming, cleaning windows, and dusting.
- Hand-dusted and wiped down office furniture, fixtures, and window sills to keep areas clean and comfortable.
- Disposed of trash and recyclables each day to avoid waste buildup.
- Adhered to professional house cleaning checklist.
- Increased client retention through consistent communication and addressing specific concerns or requests promptly.
Senior Client Service Representative
7 Years 1 Month- Managed client service interactions as the initial point of contact. Oversaw triage operations for client check-in and check-out. Streamlined client flow to maximize service efficiency. Maintained effective communication with the lead shift nurse and clients. Scheduled and coordinated appointments for clients requiring specialty services. Processed medications and payments while retrieving patient medical records. Utilized eFilm software to upload radiographs and medical documentation. Collaborated with technicians in providing necessary assistance and prescription fulfillment. Developed cost estimates based on veterinary directives and presented them to clients. Facilitated discharge processes by providing medication and pet care instructions.
- Assisted veterinary team members as Floater by performing support tasks and covering staffing gaps as scheduled.
- Led client onboarding processes, ensuring seamless integration of services and systems.
- Mentored junior representatives to enhance customer service skills and product knowledge.
- Implemented process improvements, increasing response time for client inquiries and support requests.
Client Service Representative
2 Years 5 Months- Greeted clients, checked in appointments, and managed client flow while answering multiple phone lines, scheduling appointments, processing payments, and filing documents. outpatient coordinator, reading medical charts and filling.
- Veterinary Assistant for 1 year- Performed temperature, pulse, and respiration checks for clients in exam rooms. Pharmacy services filling prescriptions, preparing estimate for doctors and presenting to clients.
- Delivered exceptional customer service to pet owners during emergency situations.
- Managed client inquiries and resolved concerns efficiently, ensuring a positive experience.
- Coordinated with veterinary staff to facilitate seamless patient care and communication.
Packager
3 Years 6 Months- Packaged fresh sliced fruit for mobile vendors in commercial kitchens; assisted vendors with sales of fruit, examined and inspected containers, materials, and products to ensure proper packaging, cleaning and sanitizing surfaces, and equipment.
- Operated packaging machinery to ensure efficient product assembly and adherence to quality standards.
- Collaborated with team members to streamline packaging processes, enhancing workflow efficiency.
- Monitored inventory levels and coordinated supply chain logistics for timely material availability.
Assistant Manager
3 Years- Assisted manager with daily storage rentals and sales of in-store products, providing customer service and handling cashier duties.
- Oversaw daily operations, ensuring efficient management of storage units and customer service.
- Developed and implemented training programs for new staff, enhancing team performance and service quality.
- Managed inventory control processes, optimizing space utilization and reducing operational costs.
Community Outreach Organizer
3 Years 1 Month- Liaison between employers and day labor workers providing employers with appropriately skilled day labor workers according to job requirements. Collaborated with city agencies and community organizations on projects and events, including providing emergency food boxes monthly through Alameda County Food Bank. Partnered with City of Oakland Court System to facilitate community service opportunities for volunteers.
- Organized community events to promote awareness of day labor resources and services.
- Collaborated with local organizations to enhance outreach efforts and build partnerships.
- Developed training materials for volunteers, improving engagement and effectiveness in outreach activities.
DataEntry(Temp)
6 Months- Converted paper-based data into digital format for efficient retrieval and organization.
- Self-motivated, with a strong sense of personal responsibility.
- Worked effectively in fast-paced environments.
- Skilled at working independently and collaboratively in a team environment.
Housekeeping Supervisor
4 Years 1 Month- Managed 3 housekeeping employees; allocated rooms for cleaning and laundry services. Processed client check-ins and assigned lockers. Ensured compliance with club rules for nudity.
- Managed front desk operations, greeting and assisting guests with check-in and inquiries.
- Conducted regular room inspections to verify compliance with housekeeping standards.
- Placed orders for housekeeping supplies and guest toiletries.
- Communicated repair needs to maintenance staff.
Housekeeper
11 Months- Performed thorough cleaning of assigned rooms to maintain high standards of hygiene. Delivered personalized amenities to clients to improve their satisfaction.
- Trained and mentored junior staff on cleaning protocols and efficient workflow.
- Ensured cleanliness and organization of guest rooms, common areas, and facilities.
- Utilized industry-standard cleaning equipment to maintain high hygiene standards.
LicensedNurseAssistant(DementiaCareSpecialist)
2 Years- Specialized in dementia care for Alzheimer’s patients across various convalescent facilities and hospitals in San Diego area through nurse registry. Provided patient and in-home care with focus on quality support services, enhancing patient comfort and well-being. Documented basic medical service records to ensure accurate patient care tracking.
- Assisted patients with daily living activities, ensuring comfort and safety.
- Monitored patient vital signs, reporting changes to nursing staff for timely interventions.
- Provided emotional support and companionship, enhancing patient well-being and morale.
Education
Highschool Diploma Equivalent Certificate - Standard Education Equivalent
Certified Nurse Assistant - Dementia Care Specialist Nurse
No Degree - General Education
No Degree - General Education
Skills
Detail-oriented
Veterinary management
PowerPoint design
Strong leadership
Veterinary software
Industry expertise
Interpersonal skills
Presentation management
Languages
Spanish
Native or Bilingual
English
Native or Bilingual
Interests
Numismatic
Inventor
Writing childrens bedtime stories
I like working with my hands and fixing things.
I like looking at the stars and learning about constellations.
Astrology
Personal Development and Self-Improvement
Reading
Timeline
Professional Home Cleaner
Self Employed Services
05.2024 - CurrentRead More
Senior Client Service Representative
Pet’s Referral Center Emergency Hospital
05.2017 - 06.2024Read More
Client Service Representative
VCA Bay Area Animal Hospital
12.2014 - 05.2017Read More
Packager
Rising Sun Entrepreneurs’ LLC
05.2011 - 11.2014Read More
Assistant Manager
High Street Bridge Self Storage
03.2008 - 03.2011Read More
Community Outreach Organizer
Volunteers of America Bay Area Day Labor Program
01.2006 - 02.2009Read More
DataEntry(Temp)
Office of Council President Ignacio De La Fuente, Oakland City Hall
06.2005 - 12.2005Read More
Housekeeping Supervisor
Thad’s Adult Club
04.2001 - 05.2005Read More
Housekeeper
Ocean Villa Inn Hotel
03.2000 - 02.2001Read More
LicensedNurseAssistant(DementiaCareSpecialist)
San Diego Nurses Registry
02.1998 - 02.2000Read More
Dewey Adult School
Highschool Diploma Equivalent Certificate from Standard Education Equivalent
Read More
George G. Glenner School of Dementia Care
Certified Nurse Assistant from Dementia Care Specialist Nurse
Read More
Laney College
No Degree from General Education
Read More
Southwestern College
No Degree from General Education
Read More