Yesenia Dillman
Winter Haven,FL
Summary
Insightful Human Resources Coordinator assists HR team with staffing, record-keeping, employee benefits and other HR-related duties. Plans and organizes work to achieve goals and targeted results with minimal supervision. Continually develops knowledge and gains subject matter expertise in assigned HR discipline related to work activities and projects assigned.
Overview
9
9
years of professional experience
1
1
Certification
Work History
HR COORDINATOR
Tampa Maid Foods Inc
12.2021 - Current
- Working in an office assisting HR professionals
- Assisting with new hire onboarding process
- Making phone calls to set up orientation and set up interviews for qualified candidates
- Answering telephones, scanning, providing customer service to employees
- Setting up potential candidates for drug testing and processing background checks
- Conducting new hire orientations and processing new hire paperwork
- Trained in E-verify system
- Enter employee information and changes into KRONOS and ADP
- Assist with creation of company policies and procedures
- Enter and maintain job postings in Indeed
- Back up for HR in charge of employee uniforms.
HR GENERALIST
Express Employment Professionals
08.2021 - 12.2021
- Temporary assignment with Client Company: Tampa Maid Foods
- Working in an office assisting HR professionals
- Assisting with new hire onboarding process
- Making phone calls to set up orientation and set up interviews for qualified candidates
- Answering telephones, scanning, providing customer service to employees
- Setting up potential candidates for drug testing and processing background checks
- Back up for HR in charge of employee uniforms.
UNEMPLOYED
UNEMPLOYED
08.2021 - 08.2021
RCA (RURAL CARRIER ASSOCIATE)
USPS
06.2021 - 08.2021
- Working for the US Post Office as an RCA… Sorted and cased all mail and packages assigned to my mail route
- Loaded delivery vehicle and ran my route and delivered mail and/ or packages
- Returned to office to complete any other duties before leaving for the day.
CUSTOMER SERVICE REPRESENTATIVE/ ORDER ENTRY
JELD-WEN Door Systems
07.2018 - 06.2021
- Working in an office / warehouse environment providing customer service to customers calling regarding their orders
- Daily duties include … Retrieving call out messages and informing managers of employee call outs, time entry, logging of delivery trucks and removing items from inventory
- Basic office duties such as answering telephones, filing, making copies, faxing, and any other duties assigned by the office manager
- Back up for payroll rep, time entry working with KRONOS and TITAN
- Assisted with new hire onboarding process
- HR generalist and assisted employees with HR related questions and issues.
CUSTOMER SERVICE REPRESENTATIVE
Express Employment Professionals
04.2018 - 07.2018
- Temporary assignment with Client Company: JELD-WEN Door Systems
- Working in an office / warehouse environment providing customer service to customers calling regarding their orders
- Daily duties include … Retrieving call out messages and informing managers of employee call outs, time entry, logging of delivery trucks and removing items from inventory
- Basic office duties such as answering telephones, filing, making copies, faxing, and any other duties assigned by the office manager
- Back up for payroll rep, time entry working with KRONOS and TITAN
- Assisted with new hire onboarding process
- HR generalist and assisted employees with HR related questions and issues.
CUSTOMER SERVICE REPRESENTATIVE
Express Employment Professionals
03.2018 - 04.2018
- Temporary assignment with Client Company: PMI Florida
- Working in an apartment leasing office providing future tenants/ prospects with apartment availability information
- Basic office duties such as answering telephones, filing, making copies, faxing, and any other duties assigned by the office manager.
UNEMPLOYED
UNEMPLOYED
11.2017 - 03.2018
FORFEITURE DEPARTMENT MANAGER
Moncrief Bail Bonds
02.2017 - 11.2017
- In charge of the daily processes of the Forfeiture Department
- Provide customer service to Attorney's, Judges, Judge's Assistant, Clerk of Courts, Defendants as well as to Indemnitors, and all Law Enforcements agencies
- Process weekly forfeiture certificates of mailings
- Supervise 4 Surety Recovery agents
- Assign high bonds files to agents and follow up on capture/ resolution
- Basic clerical duties such as data entry, answering telephones, faxing, copying, scanning, processing weekly mail outs, and any other duties requested by upper management.
CORRECTIONAL RELEASE SPECIALIST
Orange County Corrections
09.2014 - 02.2017
- Process defendant paperwork using the following resources … FCIC/ NCIC, SAO, Tiburon, and the Clerk of Courts
- Daily duties include the following …booking in defendant, release of defendant, process bonds for defendant
- Provide customer service to all local LEO's via personal or telephone interaction
- Basic clerical skills such as filing, answering telephones, data entry, proof reading, etc.
Education
BUSINESS MANAGEMENT -
Monroe College
Bronx, New York08.2003
BUSINESS ADMINISTRATION -
Monroe College
Bronx, New York04.2002
Skills
- Microsoft Office 365
- Onboarding and Orientation
- ADP
- KRONOS (UKG Ready)
- E-Verify
- High level of Customer Service skills
- Excellent communication skills, both written and verbal
- Bilingual: English / Spanish
- Attention to DetailOrganizational Skills
- Confidentiality and Discretion
- Interpersonal Skills
- Data Entry and Reporting
- Ethical Conduct
Certification
State of Florida Notary Public, 08/25/2020, 08/26/2024
Honors Awards
- President's List (2000, 2001, 2002, 2003)
- Dean's List (2002)
- Graduated Summa Cum Laude (2002, 2003)
References
REFERENCES AVAILABLE BY REQUEST.
Languages
Spanish
Native or Bilingual
Timeline
HR COORDINATOR
Tampa Maid Foods Inc
12.2021 - Current
HR GENERALIST
Express Employment Professionals
08.2021 - 12.2021
UNEMPLOYED
UNEMPLOYED
08.2021 - 08.2021
RCA (RURAL CARRIER ASSOCIATE)
USPS
06.2021 - 08.2021
CUSTOMER SERVICE REPRESENTATIVE/ ORDER ENTRY
JELD-WEN Door Systems
07.2018 - 06.2021
CUSTOMER SERVICE REPRESENTATIVE
Express Employment Professionals
04.2018 - 07.2018
CUSTOMER SERVICE REPRESENTATIVE
Express Employment Professionals
03.2018 - 04.2018
UNEMPLOYED
UNEMPLOYED
11.2017 - 03.2018
FORFEITURE DEPARTMENT MANAGER
Moncrief Bail Bonds
02.2017 - 11.2017
CORRECTIONAL RELEASE SPECIALIST
Orange County Corrections
09.2014 - 02.2017
BUSINESS MANAGEMENT -
Monroe College
BUSINESS ADMINISTRATION -
Monroe College
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