Hi, I’m
Yesenia Duron
Lynnwood,WA
Summary
Adept at handling all types of custodial tasks and effectively training team members to perform jobs with accuracy and speed. Excellent leader with strong communication and interpersonal skills.
Overview
18
years of professional experience
Work History
Primo Mexicano
Custodian Supervisor
09.2019 - Current
Job overview
- As Custodian Supervisor, I lead a dedicated small team committed to ensuring that our buildings, office areas, and restrooms are immaculately maintained.
- I take pride in creating an environment where everyone feels comfortable and safe.
- I've cultivated a culture of accountability and excellence by developing efficient cleaning schedules and training my team on the latest safety and sanitation protocols.
- Together, we consistently achieve high standards of cleanliness.
- Assigned job duties and monitored performance against objectives.
SPORT CLIPS
Hairstylist
05.2015 - 08.2019
Job overview
- As a hairstylist at Sport Clips, I enjoyed providing personalized beauty services that catered to my clients’ individual needs.
- My expertise in hair and beard trimming, scalp massages, and facial treatments allowed me to connect with clients on a personal level, helping them feel confident and satisfied with their appearance.
- I took the time to educate customers on product use and scalp care, which not only enhanced their experience but also fostered a loyal clientele.
- My focus on customer satisfaction resulted in a remarkable 95% return rate.
Verizon Wireless
Customer service Lead and sales
07.2007 - 11.2012
Job overview
- At Verizon Wireless, I thrived as a Customer Service Lead, I was the go-to person for colleagues and customers alike.
- I tackled complex billing inquiries and troubleshooting with ease, transforming potential frustrations into solutions.
- One of my accomplishments was being a lead merchandiser, ensuring our displays were always current with the latest phone launches and promotions.
- Doing this assisted with sales during promotions and new phone launches.
- I enjoyed analyzing customer accounts and recommending tailored plans that genuinely met their needs, strengthening both customer satisfaction and loyalty.
Education
Western Government University
Bachelor’s from Business Management
12.2026
Gene Juarez Academy
02.2015
Lynnwood High School
High School Diploma
06-2006
Skills
- Fluent in Spanish
- Strong leadership and team management
- Exceptional customer service and interpersonal skills
- Proficient in Windows Software
- Effective multitasking
- Strong problem-solving abilities
- Complaint resolution
- Account updating
- Calm demeanor
- Sanitation procedures
Languages
Spanish
Native or Bilingual
Timeline
Custodian Supervisor
Primo Mexicano
09.2019 - Current
Hairstylist
SPORT CLIPS
05.2015 - 08.2019
Customer service Lead and sales
Verizon Wireless
07.2007 - 11.2012
Western Government University
Bachelor’s from Business Management
Gene Juarez Academy
Lynnwood High School
High School Diploma
Similar Profiles
Kenneth AllenKenneth Allen
Customer Experience Supervisor at Primo Water/Primo BrandsCustomer Experience Supervisor at Primo Water/Primo Brands
Hollis BirchHollis Birch
Server at Corazon Mexicano CantinaServer at Corazon Mexicano Cantina
ISRAEL CRISHNACK GARNICA QUILLARESISRAEL CRISHNACK GARNICA QUILLARES
Residente De Segundo Año De Medicina Interna at INSTITUTO MEXICANO DEL SEGURO SOCIALResidente De Segundo Año De Medicina Interna at INSTITUTO MEXICANO DEL SEGURO SOCIAL
Daniel WangDaniel Wang
Software Engineer at SmartsheetSoftware Engineer at Smartsheet
Erik PonceErik Ponce
Sales Associate at TJX CompaniesSales Associate at TJX Companies