YESENIA ELIZALDE
Chicago
Summary
Compassionate Home Care Supervisor known for high productivity and efficient task completion. Possess key skills in patient care coordination, staff training, and regulatory compliance. Excel in communication, empathy, and problem-solving to enhance client satisfaction and team effectiveness.
Overview
9
9
years of professional experience
Work History
Home Care Supervisor
Casa Central Social Services
Chicago
12.2022 - Current
- Developed employee work schedules that ensured efficient utilization of personnel while meeting patient needs.
- Ensured compliance with applicable local, state and federal laws and regulations concerning homecare services.
- Conducted regular meetings with staff to discuss performance issues or changes in policy and procedures.
- Evaluated employee performance regularly and provided feedback on areas needing improvement or reinforcement.
- Assessed client needs, identified goals, developed plans of care, and provided supervision for implementation of services.
- Supervised and evaluated home care staff in accordance with organizational policies and procedures.
- Investigated incidents or complaints related to homecare services and took appropriate corrective action when necessary.
- Provided orientation training for new employees on policies and procedures relevant to their job duties.
- Facilitated training sessions for home care staff on patient care protocols and safety procedures.
- Coordinated daily scheduling of home care staff to meet client needs effectively.
- Conducted regular home visits to assess client needs and ensure quality of care.
- Maintained accurate and confidential client records, including care plans and progress notes.
- Resolved conflicts between staff and clients or their families to ensure satisfaction with services.
MOBILE EXPERT
T-Mobile
Chicago
04.2018 - 12.2022
- Greeted customers and ascertained what each customer wanted and needed.
- Maintained knowledge of current sales and promotions, policies regarding payment and exchanges, and security practices.
- Watched for and recognized security risks and thefts.
- Opened and closed cash registers, balanced cash drawers and made deposits.
- Evaluated client feedback to brainstorm ways to improve products and provide quality customer service.
- Cold called potential customers to generate leads.
- Trained new employees on company policies and strong sales techniques.
- Developed strong relationships with clients to grow business networks.
CREW MEMBER
Dunkin donuts
Chicago
06.2017 - 02.2018
- Trained new employees regarding company policies and food preparation procedures.
- Identified and properly disposed of spoiled and expired food items to promote food safety and prevent cross-contamination.
- Packaged and labeled to-go and delivery orders for pickup.
- Measured and weighed ingredients according to portion control standards.
- Memorized food and drink recipes to prepare orders with speed and accuracy.
- Performed personnel activities such as supervising and training employees.
BABYSITTER
Daisy Salazar
Chicago
04.2016 - 05.2017
- Prepared snacks and cooked meals for children using available food items.
- Developed trusting relationships with parents and adhered to adult instructions regarding child supervision.
- Responded to emergency situations and notified parents regarding accidents and child safety.
- Entertained and engaged with children using games, crafts and other activities.
- Supervised and assisted with homework.
Education
BA - PSYCHOLOGY
St. Augustine College
Chicago, Illinois05.2021
Associate of Arts - Interdisciplinary
St. Augustine College
Chicago05-2019
Skills
- Employee training and supervision
- Care plan development
- Incident investigation
- Professionalism and ethics
- Case management
- Interpersonal skills
- Conflict resolution
- Patient confidentiality
- Team management
- Scheduling and staffing
- Reliability
- Client relationship management
- Performance monitoring
- Organizational skills
References
Available upon request
Languages
Spanish, Bilingual
Timeline
Home Care Supervisor
Casa Central Social Services
12.2022 - Current
MOBILE EXPERT
T-Mobile
04.2018 - 12.2022
CREW MEMBER
Dunkin donuts
06.2017 - 02.2018
BABYSITTER
Daisy Salazar
04.2016 - 05.2017
BA - PSYCHOLOGY
St. Augustine College
Associate of Arts - Interdisciplinary
St. Augustine College
Similar Profiles
Karina VegaKarina Vega
Scheduling Specialist at American Heritage Protective ServicesScheduling Specialist at American Heritage Protective Services
Mona GabrielMona Gabriel
Bilingual IBAU Caseworker at Social Assistance Central Services Branch – Intake & Benefits Administration Unit, Ministry of Children, Community and Social ServicesBilingual IBAU Caseworker at Social Assistance Central Services Branch – Intake & Benefits Administration Unit, Ministry of Children, Community and Social Services
Dominic AliDominic Ali
Director of Community Engagement at Lutheran Social Services of Central OhioDirector of Community Engagement at Lutheran Social Services of Central Ohio
Blake Hamilton CurrieBlake Hamilton Currie
Substitute Teacher at Chicago Public Schools CPSSubstitute Teacher at Chicago Public Schools CPS
Eric VacaEric Vaca
Quality Control Technician at JSL FoodsQuality Control Technician at JSL Foods