Yesenia Enriquez
Granger,Indiana
Summary
Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires and providing customized solutions to build loyalty.
Overview
3
3
years of professional experience
Work History
Customer Service Desk & Money Center Services
Walmart
03.2023 - 07.2023
- Enabled customers to feel welcomed, important, and appreciated by answering questions about products sold throughout store.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Developed and managed relationships with customers to increase customer loyalty.
- Resolved customer complaints and maintained clean and tidy checkout area.
- Maintained customer satisfaction with quick and professional handling of product returns.
- Processed customer orders and accurately handled payment transactions.
- Performed cash, card and check transactions to complete customer purchases.
- Performed money orders, cashing checks, sending & receiving money.
Server/bartender
Bin 23
10.2021 - 11.2022
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Cultivated warm relationships with regular customers.
- Maintained clean and organized dining areas to uphold restaurant hygiene standards.
- Set positive tone for entire dining experience as first point of contact for incoming guests.
- Resolved customer complaints promptly and professionally to maintain positive reputation.
Server
The Melting Pot
07.2020 - 12.2021
Education
Master of Science - Psychology
Purdue Global
West Lafayette, IN07.2024
Bachelor of Science - Psychology
University of South Carolina At Upstate
Spartanburg, SC05.2021
Associate of Science - General Science
El Paso Community College
El Paso05.2018
Skills
- Microsoft Certification
- Organizational Skills
- Client Relationship Management
- Front Desk Operations
- Customer Communication and Empathy
- Friendly and Patient
- Operating Telephones
Languages
Spanish
Native or Bilingual
Timeline
Customer Service Desk & Money Center Services
Walmart
03.2023 - 07.2023
Server/bartender
Bin 23
10.2021 - 11.2022
Server
The Melting Pot
07.2020 - 12.2021
Master of Science - Psychology
Purdue Global
Bachelor of Science - Psychology
University of South Carolina At Upstate
Associate of Science - General Science
El Paso Community College
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