Summary
Overview
Work History
Education
Skills
Languages
Timeline
Generic

Yesenia Esparza

Laredo

Summary

Dedicated and adaptable professional with a proactive attitude and the ability to learn quickly. Strong work ethic and effective communication skills. Eager to contribute to a dynamic team and support organizational goals.

Overview

16
16
years of professional experience

Work History

Customer Logistics Supervisor

Ryder Integrated Logistics
Laredo
09.2022 - Current
  • Managed logistics operations to ensure timely product deliveries.
  • Coordinated inventory management with suppliers and distribution centers.
  • Developed logistics strategies to optimize transportation processes.
  • Implemented tracking systems for shipment visibility and efficiency.
  • Trained staff on best practices in customer logistics management.
  • Ensured safety protocols are followed during loading and unloading activities at warehouses or distribution centers.
  • Ensured compliance with all applicable laws and regulations regarding shipments.
  • Negotiated freight rates with carriers and optimized transportation costs.
  • Assisted in the development of annual budget for logistics department activities.
  • Prepared monthly reports summarizing logistics performance against established goals.
  • Resolved customer complaints in a timely manner by working closely with internal departments such as Sales, Finance.
  • Recruited, trained and managed a team of logistics personnel in accordance with company policies.
  • Developed performance metrics to measure team productivity and efficiency.
  • Worked collaboratively with customers and staff at various levels.
  • Maintained high standards of internal and external customer service.
  • Relayed information between drivers and recipients regarding ETA and potential delays.
  • Developed strong rapport through effective client needs assessment and commitment to top satisfaction levels.
  • Tracked orders using functional systems and coordinated with warehouse workers to ensure proper storage and distribution of products.

Dispatcher Clerk

Elite Border Logistics
Laredo
08.2017 - 09.2022
  • Coordinated daily dispatch schedules for efficient logistics operations.
  • Managed communication between drivers and clients to ensure timely deliveries.
  • Monitored vehicle locations using GPS tracking systems for real-time updates.
  • Processed shipping paperwork and documentation for compliance and accuracy.
  • Assisted in resolving delivery issues by liaising with drivers and customers.
  • Implemented routing strategies to optimize transportation efficiency and reduce delays.
  • Maintained organized records of shipments, routes, and driver logs for reference.
  • Trained new staff on dispatch procedures and software systems for smooth onboarding.
  • Resolved customer complaints in an efficient manner while adhering to company policies.
  • Scheduled transportation services to meet customer requirements.
  • Analyzed data to identify trends in demand or supply chain issues that could affect delivery times.
  • Communicated with customers regarding order status, shipment tracking numbers.
  • Maintained database records of all shipments dispatched from the warehouse.
  • Created reports summarizing daily dispatch activities for management review.
  • Handled emergency shipments by finding alternate routes or carriers when necessary.
  • Scheduled loads according to priority and available equipment.
  • Answered customer requests with information about product availability, shipping information and status updates.
  • Utilized various software systems to facilitate movement, planning and scheduling.
  • Alerted personnel of road and weather hazards to minimize accidents and delays.

Traffic Clerk

Grupo Logistics
Laredo
03.2014 - 08.2017
  • Processed incoming and outgoing shipments efficiently within the logistics facility.
  • Maintained accurate records of inventory and shipment details in the system.
  • Assisted in tracking shipments using logistics management software.
  • Communicated with customers regarding shipment status and delivery schedules.
  • Collaborated with team members to resolve shipment discrepancies promptly.
  • Prepared shipping documents, including labels and packing lists, accurately.
  • Coordinated delivery times with customers, warehouses, and transportation companies.
  • Maintained relationships with clients through regular communication.
  • Processed freight bills in an accurate and timely manner.
  • Ensured proper handling of hazardous materials during transport.
  • Performed data entry tasks into computer systems accurately and efficiently.
  • Traced missing material and shipments through vendor and customer communications.

Customer Service Representative

Convergys
Laredo
05.2012 - 03.2014
  • Addressed complaints promptly to maintain high satisfaction levels.
  • Answered incoming calls and provided highest level of professionalism and knowledgeable service to every customer.
  • Utilized computer technology to handle high volume of calls in a timely manner.
  • Provided accurate information about products or services to customers.
  • Identified consumer needs, clarified information and researched issues to provide alternative solutions.
  • Identified and escalated priority issues as needed.
  • Developed strong relationships with customers through effective communication skills.
  • Collaborated with other departments within the organization when necessary.
  • Offered resolutions to de-escalate calls and solve customer issues.

Cashier

Mcdonalds
Laredo
03.2009 - 05.2012
  • Assisted customers with menu selections and addressed inquiries about food items.
  • Maintained cleanliness and organization of the dining area and workstations.
  • Collaborated with team members to ensure smooth service during peak hours.
  • Managed inventory levels by restocking supplies as needed throughout shifts.
  • Trained new cashiers on procedures, customer service standards, and safety protocols.
  • Resolved customer complaints professionally to enhance overall dining experience.
  • Accepted cash and credit card payments, issued receipts and provided change.
  • Greeted customers and answered any questions they had about the store's products and services.

Education

High School Diploma -

Gateway Academy
Laredo, TX
06-2011

Some College (No Degree) - Medical Assistant

Laredo Community College
Laredo, TX

Skills

  • Work well with or without supervision
  • Bilingual English/Spanish with the ability to translate
  • Ability to prioritize and remain focused on the essence of an issue
  • Excellent with customer support services
  • Skilled at learning new concepts quickly; while working well under pressure

Languages

English
Professional
Spanish
Professional

Timeline

Customer Logistics Supervisor

Ryder Integrated Logistics
09.2022 - Current

Dispatcher Clerk

Elite Border Logistics
08.2017 - 09.2022

Traffic Clerk

Grupo Logistics
03.2014 - 08.2017

Customer Service Representative

Convergys
05.2012 - 03.2014

Cashier

Mcdonalds
03.2009 - 05.2012

High School Diploma -

Gateway Academy

Some College (No Degree) - Medical Assistant

Laredo Community College

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