YESENIA FABRE

Dedicated and adaptable professional with a proactive attitude and the ability to learn quickly. Strong work ethic and effective communication skills. Offers excellent technical abilities with software and applications, ability to handle challenging work, and excellent time management skills.

Entering online referrals and record submission. Scheduling and confirming appointments for claimants. Coordinating transportation for claimants to and from exams. Setting up interpreting services upon request. Updating and sending reports to the adjusters indicating the statuses of appointments. Obtaining authorizations from plaintiff attorneys, records, and diagnostic studies from treating facilities. Guided working crew through daily responsibilities. Responsible for the store’s financial operations (cash/register/store safe/daily bank deposits), presentation, and preparation at opening/closing. Multitasked in several departments: Photo Print, MoneyGram, Customer Service, Loading & Unloading, & Pharmacy. Managed booking and handling all reservations. Provided outstanding customer service while taking inbound calls and corresponding to e-mails. Promoted within 12 months for exceptional client relations and leadership skills. Welcomed and registered guests offering them services and room rates. Professionally handled guest check-ins and check-outs. Provided the maximum quality of customer service to guests to ensure all their expectations of rooms and accommodations were met.

Previously worked in a CVS location where unprecedented times resulted in more responsibilities and demanded a strong team effort in running the store, I met and exceeded my supervisor's expectations without daily supervision.