Yesenia Collett
Flower Mound,TX
Summary
Resourceful Supervisor trained in resolution of critical issues within time-sensitive environment with successful track record of building and maintaining talented teams. Highly organized, energetic and versatile leader committed to continuous improvements. Proven history of motivating staff to work together to achieve targets.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Supervisor /HR Management
777 Urgent Care / Bridlewood Family Health Care
Flower Mound , TX
09.2021 - 10.2024
- Directed and supervised team of 10 employees in daily operations.
- Developed and implemented operational policies and procedures to ensure efficiency and accuracy of workflows.
- Maintained accurate records of employee performance, attendance, leave requests, and disciplinary actions.
- Conducted weekly meetings with team members to discuss upcoming tasks and project deadlines.
- Recruited, hired, trained, mentored, coached, evaluated, and terminated staff as necessary.
- Organized special events such as company picnics or holiday parties for employees.
SCHEDULING COORDINATOR
Vcare Home Health
The Colony , TX
10.2020 - 09.2021
- Answer telephones and direct calls to appropriate staff
- Schedule and confirm patient diagnostic appointments, surgeries, or medical consultations
- Operate office equipment, such as voice mail messaging systems, and use word processing, spreadsheet, or other software applications to prepare reports, invoices, financial statements, letters, case histories, or medical records
- Interview patients to complete documents, case histories, or forms, such as intake or insurance forms
- Receive and route messages or documents, such as laboratory results, to appropriate staff
- Perform bookkeeping duties, such as credits or collections, preparing and sending financial statements or bills, and keeping financial records
- Maintain medical records, technical library, or correspondence files
- Compile and record medical charts, reports, or correspondence, using typewriter or personal computer
- Transmit correspondence or medical records by mail, e-mail, or fax.
SHIFT MANAGER
AV8 Bar Café
Grapevine , TX
07.2019 - 10.2020
- Developed new signature cocktails to support bar marketing brand and increase profits
- Managed accurate register and produced daily sales reports backing up inventory usage numbers
- Organized bar inventory and storage procedures to keep stock within optimal levels and meet expected customer demands
- Maintained relationships with restaurant vendors to facilitate effective inventory management and implement cost controls
- Upsold daily specials and beverage promotions to exceed daily sales goals
- Managed bar inventory, restocked supplies and placed orders for spirits, beer, wines and mixers
- Kept accurate inventories and notified management of ordering needs for liquor, beer, wine and bar supplies
- Maintained secure cash drawers, promptly resolving discrepancies for accuracy.
SERVER
Blue Mesa Grill
Grapevine , TX
08.2018 - 03.2020
- Generated higher ticket averages by training employees on suggestive up-selling techniques
- Kept alcoholic beverages well-stocked and organized to meet expected demands
- Stayed up-to-date on state laws regarding alcoholic beverage services and maintained 100% compliance for inspections
- Handled cash on daily basis, which built trustworthiness and loyalty with owners
- Maintained accurate cash drawer of $300 per shift
- Supervised server balance and monitored table turnover to accurately seat customers and keep customers happy
- Supported servers, food runners and bussers with keeping dining area ready for every guest
- Conducted dining room and server checks to assess readiness for expected customer loads
- Planned large-scale events such as trade shows, conferences, and meetings
- Monitored dining room and guest flow to maximize table usage and minimize wait times
- Worked with POS system to place orders, manage bills and handle complimentary items for dissatisfied customers
- Upsold high-profit items such as appetizers and mixed drinks to enhance sales numbers
- Held daily meetings with servers on each shift to discuss specials and driving sales of key items
- Kept register accurate through correct billing, payment processing and cash management practices
- Applied communication and problem-solving skills to resolve customer complaints and promote long-term loyalty
- Maintained customer satisfaction with timely table check-ins to assess food and beverage needs.
SERVER
TGI Friday's
Grapevine , TX
07.2016 - 08.2019
- Maintained customer satisfaction with timely table check-ins to assess food and beverage needs
- Generated higher ticket averages by training employees on suggestive up-selling techniques
- Kept alcoholic beverages well-stocked and organized to meet expected demands
- Stayed up-to-date on state laws regarding alcoholic beverage services and maintained 100% compliance for inspections
- Handled cash on daily basis, which built trustworthiness and loyalty with owners
- Maintained accurate cash drawer of $300 per shift
- Supervised server balance and monitored table turnover to accurately seat customers and keep customers happy
- Supported servers, food runners and bussers with keeping dining area ready for every guest
- Conducted dining room and server checks to assess readiness for expected customer loads
- Planned large-scale events such as trade shows, conferences, and meetings
- Monitored dining room and guest flow to maximize table usage and minimize wait times
- Worked with POS system to place orders, manage bills and handle complimentary items for dissatisfied customers
- Upsold high-profit items such as appetizers and mixed drinks to enhance sales numbers
- Held daily meetings with servers on each shift to discuss specials and driving sales of key items
- Kept register accurate through correct billing, payment processing and cash management practices
- Applied communication and problem-solving skills to resolve customer complaints and promote long-term loyalty.
Education
High School Diploma -
Trinity High School
Euless, TX05.2016
Completed coursework towards Associate in Applied Science (A.A.S.) Criminal Justice -
Remington College
Fort Worth, TXSome College (No Degree) - Nursing
North Central Texas College
Flower MoundSkills
- Financial Resource Allocation
- Problem-solving skills
- Hospitality service expertise
- Fast learner
- Highly reliable
- Sales expertise
- Multitasking
- Engaging personality
- Problem Solving in Challenging Scenarios
- Marketing
- Communication
- Customer service and satisfaction
- Team player
- Employee Motivation
- Inventory Control
- Training and mentoring
- Staff Management
References
References available upon request
Languages
Spanish
Native/ Bilingual
Certification
- NCT License
- CPR Certification
Timeline
Supervisor /HR Management
777 Urgent Care / Bridlewood Family Health Care
09.2021 - 10.2024
SCHEDULING COORDINATOR
Vcare Home Health
10.2020 - 09.2021
SHIFT MANAGER
AV8 Bar Café
07.2019 - 10.2020
SERVER
Blue Mesa Grill
08.2018 - 03.2020
SERVER
TGI Friday's
07.2016 - 08.2019
- NCT License
- CPR Certification
High School Diploma -
Trinity High School
Completed coursework towards Associate in Applied Science (A.A.S.) Criminal Justice -
Remington College
Some College (No Degree) - Nursing
North Central Texas College
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