Yesenia Gamiz
Dallas,TX
Summary
Dynamic and results-oriented professional with a proven track record at Lorenzo Hotel by Hilton Tapestry Collection, excelling in customer engagement and conflict mediation. Skilled in computer applications and fluent bilingual communication, adept at boosting guest satisfaction and streamlining operations. Demonstrated ability to mentor staff and enhance team productivity, embodying a supportive and detail-oriented approach.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Night Auditor
Lorenzo Hotel by Hilton Tapestry Collection
Dallas City, TX
08.2023 - Current
- Directed and trained new staff on procedures, service standards and productivity strategies and provided assistance and mentoring.
- Performed bookkeeping activities to balance accounts and conduct nightly audits.
- Coordinated with guest services and concierge team to meet guest needs.
- Resolved customer issues quickly while maintaining a high level of professionalism.
- Assisted guests at check-in, providing information on various services within hotel.
Club Staff
LA Fitness
Denton, Tx
08.2022 - 06.2023
- Maintained a record of all guests and members entering the gym
- Handled all incoming calls and answered the inquiries made
- Administered the payments made by the members
- Assisted the on duty manager in maintaining the gym
- Resolved all customer complaints
Host/Busser
Manpuku Japanese Yakiniku Grill
Dallas, Tx
06.2021 - 08.2022
- Ensured optimal guest experience by greeting and seating guests with a positive attitude
- Knowledgeably recommended menu items based on customers needs and preferences, including upselling complementary dishes and drinks
- Negotiated resolved customer concerns
Administrative Assistant
EFDY Transport
05.2018 - 06.2021
- Carried out administrative duties such as filling, typing, copying, binding, scanning, etc
- Purchased tools and materials needed for day to day operations
- Handled the log of employee hours and their pay
Education
Business Management And Hospitality -
Dallas College
Dallas, TX12-2025
Skills
- Collaborative Team Member
- Point of Sale Expertise
- Proficient in Computer Applications
- Customer Engagement
- Skilled in Conflict Mediation
- Supportive Mindset
- Detail-Oriented Focus
- Advanced Sales Approaches
- Fluent Bilingual Communication
- Effective Communication Skills
Certification
- TABC CERTIFICATION + TEXAS FOOD HANDLER
Languages
English
Native/ Bilingual
Spanish
Native/ Bilingual
Timeline
Night Auditor
Lorenzo Hotel by Hilton Tapestry Collection
08.2023 - Current
Club Staff
LA Fitness
08.2022 - 06.2023
Host/Busser
Manpuku Japanese Yakiniku Grill
06.2021 - 08.2022
Administrative Assistant
EFDY Transport
05.2018 - 06.2021
- TABC CERTIFICATION + TEXAS FOOD HANDLER
Business Management And Hospitality -
Dallas College
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