Yesenia Gandara
Aubrey,TX
Summary
Intercultural professional with 7 years of comprehensive experience in Benefits Administration, known for strong communication skills and the ability to engage effectively with diverse teams and clients. Experienced in organization and project management with a proven record of inspiring confidence, client retention, and team building. Eager to leverage my skills to make a positive and lasting impact on your organization.
Overview
10
10
years of professional experience
1
1
Certification
Work History
Associate Account Executive
Lockton Dunning Benefits, Lockton Companies
Dallas, TX
07.2022 - Current
- Contribute to strategic planning and consulting for comprehensive plan strategy development.
- Negotiate baseline quotes with carriers and recommended plan designs for small accounts.
- Manage day-to-day client issues and inquiries within the team lead's book of business.
- Support yearly renewals and facilitated open enrollment meetings.
- Coordinate Request for Proposals (RFP) production, including vendor responses, analysis, and client report recommendations.
- Process quotes, amendments, and reinstatements as needed.
- Analyze clients’ coverage, identifying gaps and recommending design alternatives.
- Assist in implementation planning, including coordinating open enrollment meetings and deliverables.
- Partner with Lockton Communications to create materials like open enrollment guides, flyers, and presentations.
- Collaborate with the team to review agreements and key documents.
- Participate in client meetings to discuss large claims, utilization trends, and set goals and strategies.
- Research industry trends and carrier offerings and facilitating vendor meetings on new products.
- Maintain compliance knowledge to consult clients in partnership with internal legal counsel.
EH&B Account Manager
Marsh & McLennan Agency
Dallas, Texas
04.2021 - 07.2022
- Manage client data in ImageRight and Benefit point such as sold case sheet, RFPs, prospect opportunity reports, BORs, benefit summaries, updating rates and benefit plans information
- Provide support to Account Executives with responsibilities and duties with client’s emails and benefits timeline
- Gather data necessary to submit to carriers for marketing or renewal
- Responsible for client marketing – sending RFPs, receiving quotes, create and finalize marketing spreadsheet analysis for proposal
- Prepare and develop client communications, benefit guides, marketplace notice, annual notices, employee benefits packets, Schedule As, Medicare Part D, CSM Disclosures, etc
- Assist Broker and Account Executive with mid-year, pre-renewal, and post-renewal meeting presentations with clients
- Received the MMA 2021 Stellar Newcomer Award
- Helped to pilot Bambu and perfect quote systems with MMA
HR Benefits Coordinator
Mesilla Valley Transportation
El Paso, Texas
01.2020 - 04.2021
- Team Leader, new hire trainer and employee mentor
- Administrated COBRA, LOAs, ACA, FMLAs usage and open enrollment
- Assisted employees in benefits enrollment and questions
- Resolved employee issues with insurances providers and other healthcare administrators
- Synthesized activities of Payroll and other departments to achieve accuracy in payroll and billing
- Supported benefits program administration such as maintaining billing and communicating plans to employees
- Audit self-funded claims data, benefit enrollments, and payroll deductions
Benefits Solution Specialist II
Automatic Data Processing (ADP) Inc.
El Paso, Texas
06.2017 - 11.2019
- Primary contact for comprehensive clients supporting ADP WFN technology, COBRA administration, ACA, employee and carrier inquiries, audits, and invoice reconciliation
- Coordinated Annual Enrollment related activities and proactively engage clients and internal teams as needed on open items
- Responsible for all configuration and related activities for benefits administration and annual enrollment
- Simultaneously, managing up to 6 Annual Enrollment projects, supporting over 8,000 employees annually
- Educated, discussed and collaborated with clients on relevant product updates, engaging consultation with client leaders and executive level as needed
- Maintained all client documentation such as Standard Operating Procedures and process related documentation
- Mentored new hires and temporary associates since 2018 for both in El Paso TX and Tempe AZ
- Collaborated in creating ADP Benefit Specialist role expectations
- ADP Campus Ambassador
Quality Control Clerk
Fred Loya Insurance
El Paso, Texas
07.2014 - 02.2017
- Performed a variety of clerical duties for the claims department, such as working in surveys team to ensure elite customer service
- Assisted in the Social Security Number Verification team for appraisal and claim purposes
- Developed the process for undelivered checks which then was adopted as a standard operating procedure by the company
- As a result, reduced volume amount of undelivered checks coming into the company by approximately 70%
- Supported leaders in reporting and data analysis
Education
MOL - Organizational Leadership
The King’s University
Southlake, Texas05.2026
BBA - Finance
The University of Texas at El Paso
El Paso, Texas05.2017
AA - Business and Accounting
El Paso Community College
El Paso, Texas05.2014
AA - Economics
El Paso Community College
El Paso, Texas05.2014
AA - Business
El Paso Community College
El Paso, Texas05.2014
Skills
- Strategies in Decision Making
- Proficient in Microsoft Office
- Collaboration and Conflict Resolution
- Project Management
- HR Benefits Consulting
- Bilingual- English & Spanish
- Client Retention
- Business Process Improvement
- HRIS Systems-ADP WFN, and Selerix
- Reporting and Analysis
- Time Management
- File Management
- Innovator
Accomplishments
- Recipient of multiple Lockton WOW Awards for exceptional client service, outstanding tracking and organizational skills, strong teamwork, and consistently exceeding expectations in maintaining internal processes.
- Received Marsh & McLean Awards for Newcomer Stellar Award.
Certification
Texas General Lines Agency/ Agent License for Life, Accident, Health and HMO.
➢ License #: 2676517 Expiration Date:09/30/2025
Languages
English
Full Professional
Spanish
Native/ Bilingual
Timeline
Associate Account Executive
Lockton Dunning Benefits, Lockton Companies
07.2022 - Current
EH&B Account Manager
Marsh & McLennan Agency
04.2021 - 07.2022
HR Benefits Coordinator
Mesilla Valley Transportation
01.2020 - 04.2021
Benefits Solution Specialist II
Automatic Data Processing (ADP) Inc.
06.2017 - 11.2019
Quality Control Clerk
Fred Loya Insurance
07.2014 - 02.2017
MOL - Organizational Leadership
The King’s University
BBA - Finance
The University of Texas at El Paso
AA - Business and Accounting
El Paso Community College
AA - Economics
El Paso Community College
AA - Business
El Paso Community College