Yesenia Gaytan
Mission
Summary
Hardworking and focused Administrative professional offering excellent communication, planning and prioritization skills demonstrated through 10+ years of performance. Skilled at drafting reports and business correspondence, managing mail and updating tracking spreadsheets. Exceptional leadership skills with expertise in streamlining workflow to optimize personnel strengths.
Overview
19
19
years of professional experience
Work History
Assistant Principal Secretary
La Joya ISD
11.2021 - Current
- Enhanced office efficiency by streamlining administrative processes and implementing organizational systems.
- Supported the Assistant Principal in managing daily operations, scheduling meetings, and overseeing staff performance.
- Increased communication between school staff, parents, and students by maintaining accurate contact information and promptly addressing inquiries.
- Create students records
- File important students/parents documentation
Temporary Teacher
Region One
08.2016 - 06.2021
- Enhanced classroom management by implementing positive reinforcement strategies and maintaining clear expectations for behavior.
- Enforced school and class rules to maintain order in classroom.
- Followed lesson plans designed by absent teachers.
- Monitored student performance and provided feedback to inform instruction.
Customer Service Representative
Beyamar Home Health & Hospice
07.2010 - 09.2012
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Make home visits
- Take patients to Dr appointments.
911 Dispatcher
McAllen Police Department
08.2007 - 01.2009
- Enhanced emergency response times by effectively prioritizing incoming calls and dispatching appropriate resources.
- Relayed latest information to first responders via electronic means, telephone calls, and radio responses.
- Received public emergency and non-emergency calls and supervised response prioritization in order to effectively dispatch official units such as police, fire, and EMS while tracking data in real-time environments.
- Dispatched and coordinated emergency services teams according to high-priority calls.
- Completed appropriate forms and radio announcements for police department needs such as BOLO requests.
- Answered calls from automatic routing system and took basic information from callers.
- Assisted callers in emergency situations with appropriate information and support.
Ticket Sales Representative
Ticketmaster
03.2005 - 01.2007
- Boosted customer satisfaction by providing exceptional service throughout the ticket purchasing process.
- Streamlined ticket sales operations for increased efficiency and reduced wait times.
- Expanded clientele base with targeted marketing efforts and strategic partnerships.
- Reduced customer complaints through timely resolution of issues and proactive communication.
- Met monthly quota
Education
No Degree -
South Texas College
Mcallen, TXHigh School Diploma -
La Joya High School
La Joya, TX05.2004
Skills
- Consultative Sales
- Problem-Solving Abilities
- Call Center Operations
- Communication Skills
- Bilingual
- Multitasker
- Computer Literacy
- Discipline
- Lesson Plan Implementation
- Hands-on activities
Timeline
Assistant Principal Secretary
La Joya ISD
11.2021 - Current
Temporary Teacher
Region One
08.2016 - 06.2021
Customer Service Representative
Beyamar Home Health & Hospice
07.2010 - 09.2012
911 Dispatcher
McAllen Police Department
08.2007 - 01.2009
Ticket Sales Representative
Ticketmaster
03.2005 - 01.2007
No Degree -
South Texas College
High School Diploma -
La Joya High School
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