Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

YESENIA GOMEZ

Houston,TX

Summary

Results-driven professional with a proven track record at WM, where I have excelled in various roles and accumulated valuable experience. Eager to apply my versatile experience in a Territory Manager role, bringing a unique blend of expertise and a history of successful contributions to drive success in a new professional challenge.

Overview

9
9
years of professional experience
1
1
Certification

Work History

Operations Support Manager

WM
05.2022 - Current
  • Providing financial billing assistance to multiple sites, ensuring accurate and timely processing of financial transactions.
  • Mentoring a graduate of the APM program to support her professional development and transition into the industry.
  • Training two project specialists on Project Manager responsibilities with the aim of developing their skills and preparing them for future roles as project managers.
  • Collaborate with project managers to update OC reports and conduct thorough audits of paperwork for accuracy and compliance.
  • Enhanced team productivity by providing ongoing training and development opportunities.
  • Served on the HSP-024 Short Service Employee Program improvement cross-functional team.

Project Manager

WM at Exxon Mobil
11.2020 - 05.2022
  • Have exceeded budgeted and intercompany revenue for WM while also providing the site customer with over 100k in savings in 2021.
  • Successfully built a strong relationship with the Industrial Account Manager, National Account Manager, Chemical Waste Management Sales Representatives, and on-site customer that has resulted in a faster process of managing the site's waste.
  • Worked as a partner with the National Account Manager, program manager, and customer contacts to identify billing errors, make corrections, reissue invoices, and collect on past due receivables.
  • Developed employee's skill set to prepare them for advancement opportunities which has resulted in the promotion of a Project Specialist into a Project Manager and a Technician I into a Technician II.
  • Won 2021 Best In Class Award for customer engagement, safety performance, and overall exemplary leadership.

Associate Project Manager

WM at Walmart Return Center
03.2020 - 11.2020
  • Successfully completed required course trainings and achieved passing scores on all APM program exams.
  • Demonstrated an understanding of identifying cost savings opportunities for the customer by capturing pertinent financial data and presenting the
    information in an articulate and organized manner to WM Sustainability Services directors.

Scale House Attendant

WM Coastal Plains Landfill
04.2018 - 10.2018
  • Verified waste material corresponded to the information on Uniform Hazardous Waste Manifests, Bill of Ladings, and Waste Management internal system.
  • Ensured that customers and employees conducted all business in a safe manner and wore all required PPE.

Roll Off Router

WM Texoma Dispatch Center
10.2016 - 05.2017
  • Enhanced monthly driver efficiencies by strategically assigning tasks to roll-off drivers, taking into account load type, customer expectations, landfill requirements, and driver expertise.
  • Effectively live-routed 48 drivers daily across three sites in the Texoma Market Area: Victoria, Pharr, and San Antonio.

Dispatcher

WM Texoma Dispatch Center
04.2016 - 10.2016
  • Successfully documented and conveyed drivers' concerns to relevant departments and maintenance shop personnel, while also live-routing Texoma's container delivery drivers and optimizing their daily schedules.
  • Assisted in training new staff members on dispatcher duties and responsibilities.

Operations Specialist

WM Houston Metro District
05.2015 - 04.2016
  • Coordinated the dispatch of residential drivers to cover open routes, offering support in troubleshooting their tablets, and aiding in the completion of the end-of-day paperwork process.
  • Routed all container delivery for the Houston Metro District and coordinated logistics for special events with route managers on major projects, i.e., Houston Livestock Show and Rodeo, ensuring adequate resource allocation and timely response efforts.

Education

Master of Business Administration (M.B.A.) -

Oregon State University
Corvallis, OR
03.2026

Bachelor of Science (B.S.): Environmental Management -

University of Houston-Clear Lake
Houston, TX
05.2019

Associate of Science - Business Management

Lone Star College
Cypress, TX
12.2011

Skills

  • Adaptability
  • Time Management
  • Organizational Skills
  • Staff Development
  • Project Management
  • Financial Administration
  • Compliance Requirements
  • Continuous Improvement

Certification

  • Leading Today, For Tomorrow Human Centered Leadership Development Program-2023
  • OSHA 40 Hour HAZWOPER
  • OSHA 30 Hour General Industry

Timeline

Operations Support Manager

WM
05.2022 - Current

Project Manager

WM at Exxon Mobil
11.2020 - 05.2022

Associate Project Manager

WM at Walmart Return Center
03.2020 - 11.2020

Scale House Attendant

WM Coastal Plains Landfill
04.2018 - 10.2018

Roll Off Router

WM Texoma Dispatch Center
10.2016 - 05.2017

Dispatcher

WM Texoma Dispatch Center
04.2016 - 10.2016

Operations Specialist

WM Houston Metro District
05.2015 - 04.2016

Master of Business Administration (M.B.A.) -

Oregon State University

Bachelor of Science (B.S.): Environmental Management -

University of Houston-Clear Lake

Associate of Science - Business Management

Lone Star College

Similar Profiles

CREATE PROFILE
YESENIA GOMEZ