Yesenia Gonzalez
Clarksville,TN
Summary
Detail-oriented medical receptionist with over 10 years of experience in medical reception, managing medical records, and about 2 years of experience as a medical billing representative. Familiar with office procedures, equipment systems, and business practices. Able to grasp and adapt to new environments and procedures. Excellent organization, communication, and relationship-building skills. A friendly and professional demeanor, committed to delivering results with little supervision.
Overview
15
15
years of professional experience
Work History
Medical Billing Representative
Results Physiotherapy
Franklin, TN
07.2018 - 03.2020
- Record keeping of patient co-pays.
- Maintained billing logs.
- Managed patient accounts
- Handled billing inquiries
- Handled rejected claims, corrected and resubmitted claims back to the insurance companies
- Worked with medical coding specialist to encure accurate coding of medical services
- Managed denied claims and authorizations
- Communicate with healthcare providers to resolve billing discrepancies promptly.
- Maintain accurate patient records and documentation in electronic health systems.
- Verify patient insurance eligibility and coverage for optimum service delivery.
- Educate patients on billing procedures and insurance processes clearly and effectively.
Custodian of medical records/Medical Office Receptionist
Rainbow Clinic
Clarksville, TN
06.2016 - 05.2018
- Prepared and maintained medical record requests in a timely manner, with HIPAA compliance standards.
- Data Entry - Intake
- Discharge of patients and transactions of client copays.
- Effectively answered the multi-line phone system.
- Assist with appointments, reminder calls, and missed calls for clients.
- Insurance verification.
- I explained medications, diets, and procedures as per the physician’s orders for bilingual clients.
- Scanned documentation and entered it into the electronic medical database.
- Collaborated with staff to coordinate cleaning schedules and special projects.
- Disinfected high-touch surfaces to ensure a safe environment for patients.
- Maintained cleanliness in patient areas and waiting rooms daily.
File Clerk/Custodian of medical records/Front Desk Medical Receptionist
Emergimed
Cliffside Park, NJ
08.2005 - 02.2016
- Data Entry-Intake
- Discharge of patients and transactions of client copays.
- Effectively answered the multi-line phone system.
- Scheduled appointments, reminder calls, and missed calls for clients.
- I explained medications, diets, and procedures as per the physician’s orders for bilingual clients.
- Submitted Electronic Referrals.
- Handled authorizations for procedures as needed for the facility, such as MRI, CT scan, workers' compensation, etc.
- Retrieved and distributed abnormal lab and radiology correspondence to doctors daily.
- Handled prescription refill requests.
- Prepared and maintained medical record requests in a timely manner, with HIPAA compliance standards.
- Organized and maintained physical and digital files for efficient retrieval.
- Processed incoming and outgoing correspondence promptly and accurately.
- Assisted staff with document management and filing procedures regularly.
- Implemented filing systems to enhance document organization and accessibility.
- Ensured compliance with company policies in handling confidential information.
- Coordinated with departments to gather necessary documentation for recordkeeping.
- Trained new employees on filing protocols and best practices consistently.
- Reviewed documents for accuracy before filing to maintain data integrity.
- Organized and filed documents according to established procedures.
- Retrieved requested files from archives or other offsite locations.
Education
Associates degree - Medical Billing & Coding Specialist
Daymar college
Clarksville, TN03.2019
High School Diploma -
EMERSON HIGH SCHOOL
Union City, NJ06.2005
Skills
- Bilingual in Spanish, intermediate level
- Revenue cycle management
- Insurance verification
- Healthcare compliance
- Attention to detail
- Electronic health records management
- Patient confidentiality practices
- Medical Records HIPAA Management
- Data Entry
- Multi-Line Phone Experienced
- Electronic Medical Chart Software
- Strong Work Ethic
- Quick Learner
- Time Management
- Microsoft Word
- Microsoft Excel
References
Available upon request
Timeline
Medical Billing Representative
Results Physiotherapy
07.2018 - 03.2020
Custodian of medical records/Medical Office Receptionist
Rainbow Clinic
06.2016 - 05.2018
File Clerk/Custodian of medical records/Front Desk Medical Receptionist
Emergimed
08.2005 - 02.2016
Associates degree - Medical Billing & Coding Specialist
Daymar college
High School Diploma -
EMERSON HIGH SCHOOL
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