Yesenia Granados
Dalton,GA
Summary
Seeking a challenging career where I can utilize my skills as a receptionist or in a related position in an environment that offers the opportunity for professional development and growth.
Overview
8
8
years of professional experience
Work History
General Laborer
Stf
Dalton, GA
02.2024 - Current
- Performed physical activities requiring heavy lifting, walking and standing for long periods of time.
- Completed variety of physical labor tasks.
- Followed instructions from supervisors regarding specific tasks that needed to be completed.
- Sorted and placed materials or items on racks, shelves or in bins to keep warehouse organized.
Customer Service Representative
Concentrix
Dalton, Georgia
10.2019 - 10.2020
- Updated system with order specifics and customer details, preferences, and billing information.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Identified opportunities for upselling additional products or services based on customer needs.
- Used approved scripts to de-escalate angry customers during telephone interactions.
- Kept records of customer interactions or transactions, thoroughly recording details of inquiries.
Store Associate
Ulta Beauty Inc.
Dalton, Georgia
01.2019 - 08.2019
- Greeted customers to determine wants or needs.
- Reconciled daily sales transactions against cash registers totals.
- Organized store by returning merchandise to proper areas and restocked displays.
- Maintained cleanliness and organization of store shelves and displays.
- Assisted customers with product selection based on their needs and preferences.
- Processed sales transactions accurately and efficiently at the cash register.
Tufting Machine Operator
Mohawk
Dalton, GA
03.2017 - 01.2019
- Read production sheets and loaded creels and knitters with various types of yarn to meet demands of each run.
- Adjust settings on machines when necessary to correct problems with the product.
- Operated knitting equipment by setting product specifications, loading yarn and monitoring performance to make proactive adjustments.
- Set up tufting machines and adjust tension, depth of pile, stitch length, and color according to job specifications.
- Managed automatic knitting production using computer program.
- Examined looms to determine stoppage cause, warps, harness breaks and other mechanical defects.
Education
High School Diploma -
Morris Innovative High School
Dalton, GA05-2017
Skills
- Bilingual (Spanish/English)
- PowerPoint/Word
- Answer multiple phone lines
- Organization
- Multitasking
- Customer Service Support
- Typing
- Computer Skills
Timeline
General Laborer
Stf
02.2024 - Current
Customer Service Representative
Concentrix
10.2019 - 10.2020
Store Associate
Ulta Beauty Inc.
01.2019 - 08.2019
Tufting Machine Operator
Mohawk
03.2017 - 01.2019
High School Diploma -
Morris Innovative High School