Overview
Work History
Education
Skills
Timeline
Generic

Yesenia Guerrero

Bakersfield,CA

Overview

2
2
years of professional experience

Work History

QA ERAP

Teksystems
05.2023 - 10.2023
  • Developed and implemented robust QA/QC protocols and procedures to enhance product quality and reduce production errors.
  • Obtain a working knowledge of applicant needs and program eligibility criteria.
  • Understand program requirements and other key objectives.
  • Understand program processes from start to finish and communicates those processes clearly to applicants.
  • Gather applicant documentation and uploads to program system of record.
  • Record all communications in the program system of record.
  • Conducted audits of ERAP documentation and records to ensure accuracy and completeness, maintaining meticulous attention to detail
  • Prepared detailed reports outlining findings and recommendations for improvement, facilitating informed decision-making

Data Entry Clerk

Sunrun
02.2023 - 04.2023
  • Accurately entered and verified large volumes of data into company systems, ensuring data integrity and quality control.
  • Proficient in a variety of data entry software and tools, including Microsoft Excel, Google Sheets, and CRM platforms.
  • Developed and maintained efficient filing and records management systems, ensuring easy retrieval and organization of sensitive data.
  • Accurately input and update data into database systems with a high level of attention to detail
  • Handle large volumes of data entry tasks in a fast-paced and deadline-driven environment
  • Utilize advanced Excel skills to organize and manipulate data, generating reports as needed

Claims Adjuster

Randstad / Employment Development Department
03.2022 - 01.2023
  • Conducted thorough investigations to evaluate and determine the validity of insurance claims.
  • Maintained detailed records and documentation of claims activities, including interviews, statements, and photographs to support claims decisions and maintain compliance with regulatory guidelines and company policies.
  • Investigated and processed insurance claims filed by policyholder and claimants
  • Assessing eligibility requirements based on UI code, Polices, and Procedures
  • Notated all contacts and actions taken on a claim clearly and thoroughly. Demonstrating the ability to make timeline and logical decisions

Customer Support Representative

Aerotek / Employment Development Department
05.2021 - 01.2022
  • Provided exceptional customer service by resolving customer inquiries and issues promptly and effectively.
  • Maintained a high level of professionalism and empathy while handling customer complaints or escalations.
  • Supported the State in processing unemployment claims
  • Meet individual performance standards/metrics, and other tasks as needed Utilized CRM software to record all incoming and outgoing calls, emails, service requests and faxes

Education

High School Diploma -

Miramonte High School
Bakersfield, CA
06-2015

Skills

  • Problem-Solving
  • Organizational Skills
  • Active Listening
  • Analytical and Critical Thinking
  • Attention to Detail
  • Policy Investigations
  • Claims Processing
  • Customer Service Excellence
  • Microsoft Windows and Office
  • Payment Handling
  • Document Preparation
  • Error Identification
  • Verifying Data Accuracy
  • Data Entry
  • Critical Thinker

Timeline

QA ERAP

Teksystems
05.2023 - 10.2023

Data Entry Clerk

Sunrun
02.2023 - 04.2023

Claims Adjuster

Randstad / Employment Development Department
03.2022 - 01.2023

Customer Support Representative

Aerotek / Employment Development Department
05.2021 - 01.2022

High School Diploma -

Miramonte High School

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Yesenia Guerrero