Years of office experience
Hi, I’m
Yesenia Guitron
Support Representative
Torrance,CA
Don't you dare underestimate the power of your own instinct.
Barbara Corcoran
Summary
Passionate and professional Representative leads outreach efforts, strategic direction and day-to-day function management. Proven talent at building relationships and influencing others to gain support and commitment. Excellent communication skills and comfort working in fast-paced environment. I pride myself in being a resource to those around me, yet I do not shy away from asking for help for myself when needed.
Overview
11
Work History
FedEx Ground LOSAVernon, CA
Sr Maintenance Support Rep
05.2019 - Current
Job overview
- Serve as Maintenance department primary contact for staff and outside vendors/organizations
- Initiate contact with new and existing vendors to obtain quotes for parts and services, with consideration of cost, time, and urgency of materials requested
- Create purchase orders and track receipt of product and/or services
- Generate weekly work orders and assign accordingly to technicians based on work schedules(internally)
- Create work orders for repairs needed throughout the building (vendors)
- Process a high volume of invoices to ensure vendor payments are made timely and as agreed
- Follow up regarding discrepancies accordingly
- Retain documentation of all department expenses (monthly/quarterly/annually) to comply with budgeting parameters
- Maintain continuous communication with technicians regarding part/material inventories to mitigate operational downtime
- Keep current on record keeping and facility & material handling standards to prioritize safety and support station BCSA/Scorecard audit compliance
- Coordinate maintenance and station employee engagements to promote safety, morale, and employee benefits
- Train and acquaint new district and station maintenance staff on systems and processes.
FedEx Ground LACACommerce, CA
Operations Admin
09.2012 - 04.2019
Job overview
- Perform daily tasks given to ensure the operation runs without any delay: Answering phones, process invoices, filing / organizing, ordering supplies for warehouse and/or office, sending out equipment for repair
- A member of the Safety Committee, listen and provide feedback on safety issues, what the hub can do to improve
- Train multiple team members: NMO process, QA basics, No Reads Station, separating FedEx Ground, Express, and NDC parcels
- Process parcel return packages, over label packages, over goods, and customer returns
- Parcel Remediation- Gathering and inputting data in computer.
Education
John Hope High School
High School Diploma
06.2011
Skills
- Office Supply Management
- Meeting Coordination
- Customer service skills
- Customer Support
- Paperwork Processing
- Records Management
- Client Service
- Expense Reporting
- Training
- Scheduling
- Event Coordination
- Inventory Management
- Maintenance support systems
- Desktop support
- Application support
- Training and mentoring
- Document management
- Quality assurance
- Technical Support
- Team Building
- Customer service understanding
- Budgeting
- Excellent Communication
Accomplishments
- Bravo Zulu - Championing the United Way Campaign, employee engagement and LOSA Community Involvement events.
Languages
Spanish
Professional
References
References available upon request.
Availability
See my work availability
Not Available
Available
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
swipe to browse
Timeline
Sr Maintenance Support Rep
FedEx Ground LOSA
05.2019 - Current
Operations Admin
FedEx Ground LACA
09.2012 - 04.2019
John Hope High School
High School Diploma