Summary
Overview
Work History
Education
Skills
Community Service
Languages
Certification
References
Timeline
Generic

Yesenia Gutierrez

Norfolk,VA

Summary

Compassionate Certified Nursing Assistant diligent about serving patient's medical and personal needs. Focused on delivering high-quality care to individuals from diverse backgrounds during post-op at a medical center environment. Dedicated to protecting patient safety and promoting satisfaction with facility services. Kind and energetic professional with outstanding bedside manner and charting abilities.

Overview

9
9
years of professional experience
1
1
Certification

Work History

Receptionist

US Navy NMCRS
Norfolk, VA
02.2024 - Current
  • Assist clients with check-in and appointment scheduling, provide program information, and process loans.
  • Process over 120 client loan requests, verifying their eligibility for financial assistance, processing, and professionally disbursing over $116,850.00 in interest-free loans.
  • Manage sensitive personal information with discretion, ensuring accurate data input for financial transactions, and display an empathetic manner when assisting Sailors and Marines in need.

Operation Specialist

US Navy
Norfolk, VA
11.2019 - Current
  • Advise on shipboard warfare operations to ensure safe navigation.
  • Interpret, evaluate presentations and tactical situations to make recommendations to supervisors during watch conditions.
  • Implemented risk management strategies to minimize potential operational disruptions.
  • Trained new employees on established operational procedures and protocols.
  • Developed and implemented operational policies and procedures to ensure compliance and operational excellence.

Patient Care Coordinator

All American Homecare Agency
The Bronx, NY
09.2018 - 03.2019
  • Coordinated patient care services with the personal care assistant to ensure quality and timely delivery of care.
  • Provided ongoing communication with patients, families, and other healthcare providers regarding treatment plans and progress.
  • Performed administrative duties such as filing paperwork, answering phones and scheduling appointments.
  • Provided emotional support and counseling to patients and families during difficult times.
  • Followed up with discharged patients after they left the facility to ensure they were receiving adequate post-care support.

Medical Assistant

Perfect Smile Braces
06.2015 - 08.2015
  • Provided patients with excellent customer service
  • Sterilized tools and maintained the office to be visually appealing
  • Educated patients with their treatment plan
  • Built customer confidence by actively listening to their concerns and giving appropriate feedback
  • Assisted the doctor with the patient’s needs.

Cashier

George’s cafe
  • Provided outstanding customer service
  • Served food and beverages to customers, employees or patrons
  • Operated the register in the beginning of shift and closed out register at the end of every shift
  • Accepted payments via cash and debit/credit card
  • Efficiently resolved problems or concerns to the satisfaction of both parties involved.

Education

B.A of sociology -

Stony Brook University
05-2018

Associate of Science - Nursing

Tidewater Community College
Norfolk, VA

Liberal Arts -

Borough Of Manhattan Community College

Skills

  • Bilingual in Spanish
  • Written and oral communication skills
  • Administrative Support
  • Supervision and leadership
  • Proficient in all Microsoft applications

Community Service

  • Westchester Square Recreation park, 09/2009-06/2010
  • Washington Pharmacy, 09/2010-06/2013
  • Navy Marine Corp Relief Society, 02/2024-Present

Languages

Spanish
Native/ Bilingual

Certification

  • Certified Nursing Aide July 2024 - Present

References

References available upon request.

Timeline

Receptionist

US Navy NMCRS
02.2024 - Current

Operation Specialist

US Navy
11.2019 - Current

Patient Care Coordinator

All American Homecare Agency
09.2018 - 03.2019

Medical Assistant

Perfect Smile Braces
06.2015 - 08.2015

Cashier

George’s cafe

B.A of sociology -

Stony Brook University

Associate of Science - Nursing

Tidewater Community College

Liberal Arts -

Borough Of Manhattan Community College

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Yesenia Gutierrez