Yesenia Hammill
Summary
Demonstrate knowledge in customer service and general warehouse operations. Established successful connections with customers by using strong communication skills to effectively solve problems. Committed to delivering exceptional results through a focus on quality, speed, and optimization for all tasks. Dedication to acquiring new skills and advancing education. Passionate about fostering professional relationships, collaborations, and connections with peers.
Overview
9
9
years of professional experience
Work History
General Warehouse Associate
Stitch Fix Warehouse
Phoenix, AZ
03.2021 - Current
- Alternated goods in inventory by observing first-in/first-out approach to keep shelves organized and properly stocked.
- Loaded, unloaded and moved material to and from storage and production areas.
Customer Service Delivery Team Member
Instacart
Scottsdale, AZ
02.2020 - Current
- Utilized problem-solving skills to resolve complex issues efficiently.
- Exceeded customer expectations consistently as evidenced by highest feedback ratings, frequent repeat customers, and increasingly high tips.
Social Media Moderator
Cognizant Technology Solutions
Phoenix, Arizona
07.2018 - 02.2020
- Data analysis and classification according to Client’s guidelines.
- Reviewing and taking action on content that violates Client’s policies.
- Providing the highest quality of the analyzed content.
- Delivering specified daily amount of content as per project’s requirements.
Receiving Associate
Walmart
Buckeye, Arizona
10.2017 - 06.2018
- Implemented streamlined processes to improve the efficiency of material handling in the warehouse.
- Operated material handling equipment to move pallets of merchandise from receiving area to storage locations.
Assistant Manager
Sally Beauty Supply LLC
Peoria, Arizona
07.2015 - 09.2017
- Direct and supervise employees to enforce safety, health, and security rules.
- Engaged in sales, inventory-taking, and performing services for customers.
- Plan, prepare and keep records of employees' work schedules.
- Positively encourage employees to succeed in their everyday duties and quotas.
Education
High School Diploma -
Raymond S. Kellis High School
4 2013
License - Cosmetology
Steiner Institute Of Esthetics
11 2015
Skills
- Communication
- Interpersonal
- Problem Solving
- Patience
- Time Management
- Empathy
- Adaptability
- Quality Management
- Staff Management
- Stand-up forklift
- Clamp Truck
- Electric Power Jack
References
References available upon request.
Timeline
General Warehouse Associate
Stitch Fix Warehouse
03.2021 - Current
Customer Service Delivery Team Member
Instacart
02.2020 - Current
Social Media Moderator
Cognizant Technology Solutions
07.2018 - 02.2020
Receiving Associate
Walmart
10.2017 - 06.2018
Assistant Manager
Sally Beauty Supply LLC
07.2015 - 09.2017
High School Diploma -
Raymond S. Kellis High School
License - Cosmetology
Steiner Institute Of Esthetics
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