Summary
Overview
Work History
Education
Skills
Affiliations
Languages
Timeline
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Yesenia Haro

Baldwin Park,CA

Summary

Energetically contributed to Montecito Heights Healthcare & Wellness Centre, enhancing patient care through vital signs monitoring and compassionate communication. Achieved significant improvements in patient satisfaction by employing expert electronic charting and empathy, showcasing a blend of hard and soft skills critical in healthcare environments.

Overview

18
18
years of professional experience

Work History

CNA

Montecito Heights Healthcare & Wellness Centre
Los Angeles, CA
03.2023 - 01.2024
  • Provided assistance with activities of daily living, including bathing, dressing and grooming.
  • Performed vital sign assessments, such as taking blood pressure and temperature.
  • Documented patient care services by charting in designated areas.
  • Reported changes in patient conditions to registered nurse or physician.
  • Answered patient call lights promptly and responded to requests appropriately.
  • Observed patients for any physical or emotional changes, reported findings to medical staff immediately.
  • Collaborated with interdisciplinary team members to ensure quality patient care was delivered at all times.
  • Maintained a clean, safe environment for the patient by adhering to infection control policies and procedures.
  • Monitored food intake and output as directed by nursing staff.
  • Demonstrated excellent customer service skills when interacting with patients, families and guests.
  • Ensured compliance with HIPAA regulations regarding confidentiality of information.
  • Recognized signs, symptoms of abuse, neglect and reported them per policy.
  • Facilitated communication between patients, family members, and healthcare professionals.

Restaurant Waiter

Casa Jimenez Restaurant
Baldwin Park, CA
06.2006 - 10.2009
  • Greeted customers, provided menus and answered questions about menu items.
  • Assisted guests with making food and beverage selections.
  • Delivered food to tables in a timely manner while ensuring correct temperatures were maintained.
  • Checked on guests during meals to ensure satisfaction with each course.
  • Cleared dishes between courses, refilled drinks as necessary and served any requested condiments or accompaniments.
  • Complied with all health department regulations regarding food handling, storage and sanitation standards.
  • Answered phone calls providing information about restaurant services, hours of operation, menu items .
  • Performed opening and closing duties such as setting up the dining area, restocking supplies and checking equipment for proper functioning at the start of shifts.
  • Maintained cleanliness throughout the dining area during shift; wiped down tables after each seating period.
  • Replenished stocks of napkins, silverware and other dining room supplies as needed.
  • Resolved customer complaints in a polite manner according to company policy.

Education

GED -

El Monte-Rosemead Adult School
El Monte, CA
05-2022

Skills

  • Feeding Assistance
  • Toileting assistance
  • Vital signs monitoring
  • Compassionate communication
  • Collecting specimens
  • Electronic Charting
  • Dressing assistance
  • Compassion and Empathy
  • Patient Care

Affiliations

  • I like to go hiking
  • I like to accomplish goals
  • I love spending quality time with family

Languages

English
Professional
Spanish
Professional

Timeline

CNA

Montecito Heights Healthcare & Wellness Centre
03.2023 - 01.2024

Restaurant Waiter

Casa Jimenez Restaurant
06.2006 - 10.2009

GED -

El Monte-Rosemead Adult School

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Yesenia Haro