Summary
Overview
Work History
Education
Skills
Timeline
BusinessAnalyst
Yesenia Hart

Yesenia Hart

Lubbock,TX

Summary

Versatile and dynamic professional. Adept at multitasking and problem-solving. Excelling in customer service and financial management, I've significantly enhanced operational efficiency and client satisfaction. My strategic decision-making and organizational skills have consistently driven positive outcomes, showcasing my ability to lead and innovate.

Overview

15
15
years of professional experience

Work History

Manager

Hart Healthy
10.2019 - Current
  • Head chef, main delivery driver, run errands, inventory, payroll, customer service, employee management, prep work, scheduling and promoting, meal and menu creator & designer

Property Manager

Private Airbnb Owners
06.2018 - Current
  • Managed bookings for 3 private property owners, Customer service, problem management, guest services, interior decorator, Clean and prep home for guest

Delivery Driver

Uber, Spark, Lyft
11.2014 - Current
  • Pick up passengers and drive to their destination in a timely responsible manner
  • Pick up items from the store and deliver their requested items within a timely manner

Personal Assistant

Daniel Mull
03.2015 - 06.2019
  • Assisted with daily mundane activities to aide in building and growing his business, Daily and weekly activities included but not limited to cleaning, prepping of healthy snacks, beverages and meals with special dietary needs/requests, laundry, trip management, household maintenance, ran errands, grocery shopping, book processing, and shipping

Property Manager

Mertracor Properties
01.2015 - 06.2015
  • Handled tenant complaints promptly and appropriately, calling in repairmen, and other support services.
  • Maintained positive landlord-tenant relationships, ensuring clear communication and prompt resolution of any disputes.
  • Completed final move-out walk-throughs with tenants to identify required repairs.
  • Conducted regular property inspections, identifying areas for improvement and proactively addressing potential safety hazards.
  • Enhanced tenant satisfaction by promptly addressing concerns and resolving issues in a timely manner.
  • Coordinated with maintenance staff to ensure timely completion of repairs, minimizing downtime for tenants and maintaining property aesthetics.
  • Followed up on delinquent tenants and coordinated collection procedures.
  • Introduced prospective tenants to types of units available and performed tours of premises.
  • Conducted thorough tenant screenings to ensure reliable and respectful tenant base.

Accounting Clerk

Physician Network Services
08.2013 - 01.2015
  • Maintained organized filing systems for accounting records, ensuring easy access to crucial financial information when needed.
  • Maintained accounting records utilizing in-house and client systems.
  • Input high volume of monthly invoices with consistent accuracy.
  • Facilitated timely month-end closing activities by completing accurate journal entries and account adjustments.
  • Managed accounts payable and receivables and payroll.
  • Identified and resolved internal accounting variances, promoting data accuracy.
  • Demonstrated adaptability by learning new software tools and accounting practices, ensuring continued professional development and growth.
  • Processed credit card payments and reconciled credit card statements for accuracy in accounting process.
  • Handled day-to-day accounting processes to drive financial accuracy.
  • Recorded deposits, reconciled monthly bank accounts and tracked expenses.
  • Developed monthly, quarterly and annual profit and loss statements and balance sheets.

Office Manager

Rowe Heating & Air
04.2010 - 04.2013
  • Enhanced team productivity by delegating tasks effectively and overseeing daily workflow.
  • Conducted regular inventory assessments of office supplies, ordering necessary items proactively to prevent stock shortages.
  • Maintained accurate financial records by reconciling accounts payable/receivable transactions regularly to ensure balanced budgets.
  • Provided exceptional customer service when addressing client inquiries or concerns via phone calls or email correspondence.
  • Managed vendor relationships, negotiating contracts for cost savings while maintaining high-quality services.
  • Provided comprehensive administrative support to senior management, enabling them to focus on strategic decision-making.
  • Managed scheduling and coordination of all office meetings to ensure smooth operations and minimal conflicts.

Education

High School - Accounting, Early Childhood Development

Warren High School
Downey, California

Skills

  • Multitasking
  • Customer Service
  • Communication
  • Organization
  • Problem-solving
  • Management
  • Decision-making
  • Customer service
  • Staff management
  • Shift scheduling
  • Financial management
  • Expense tracking
  • Multitasking Abilities
  • Excellent communication
  • Organizational skills

Timeline

Manager

Hart Healthy
10.2019 - Current

Property Manager

Private Airbnb Owners
06.2018 - Current

Personal Assistant

Daniel Mull
03.2015 - 06.2019

Property Manager

Mertracor Properties
01.2015 - 06.2015

Delivery Driver

Uber, Spark, Lyft
11.2014 - Current

Accounting Clerk

Physician Network Services
08.2013 - 01.2015

Office Manager

Rowe Heating & Air
04.2010 - 04.2013

High School - Accounting, Early Childhood Development

Warren High School

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Yesenia Hart