Summary
Overview
Work History
Education
Skills
Certification
Languages
Timeline
Generic

Yesenia Hernandez

Keller,TX

Summary

Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.

Overview

12
12
years of professional experience
1
1
Certification

Work History

Office Manager/Human Resources Manager

Big State Trucking
07.2019 - 08.2023
  • Point person for maintenance, mailing, shipping, supplies, equipment, bills, and run errands.
  • Retrieve POs for jobs completed, email invoice/ statements, create invoices through OpeTicket/ OpenInvoice, process payroll.
  • Supervise employee performance, allocating driver assignments, ensuring compliance with safety standards, and maintaining all vehicles in top working order.
  • Manage databases that detail transport activities, financial accountings, employee schedules and personnel records.
  • Hiring and firing employees, training staff in department policies and procedures, and sharing information about new laws or technological advances
  • Serve as point of contact for customers, building relationships and addressing complaints.
  • Reconciled account files and produced monthly reports.
  • Optimized organizational systems for payment collections, AP/AR, deposits, and recordkeeping.
  • Applied advanced administrative and analytical skills in overseeing day-to-day operational activities.

Certified Strength and Conditioning Coach

Elite Pride Performance
08.2022 - 07.2023
  • Planned strength and conditioning classes customized for individuals.
  • Responsible for providing programming and coaching that includes but is not limited to motivation, education, and guidance on proper nutrition, conditioning, resistance training, mobility, and recovery to help athletes develop to the best of their ability.
  • Participated in promotional events, offering coaching expertise and assessing potential member needs.
  • Trained junior coaches on exercise plans and performance monitoring techniques.

Restaurant Waitress

MCM Elegante Hotel
08.2022 - 06.2023
  • Cultivated warm relationships with regular customers.
  • Staying attentive to the needs of guests in the dining area
  • Delivering food from the kitchen to the guests
  • Ensuring the food order is made correctly by kitchen staff and looks presentable for guests.
  • Following health code standards with regards to the handling of food
  • Performing shift duties like delivering racks of cups to the service station, rolling silverware, pre-bussing tables, wiping tables and removing debris and more
  • Explained menu items and suggested appropriate options for food allergy concerns.
  • Completed credit payments via card processing systems
  • Performed specialized alcoholic beverage services such as bottle openings and chiller setup.

PAS Supervisor

Caprock Home Health Services
08.2015 - 06.2019
  • Interviews, selects, hires, orients and disciplines all PAS staff.
  • Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
  • Oversaw orientation and training of all new staff and was available as a resource person and role model. Assured staff competence.
  • Performed all marketing functions of referral sources.
  • Received and completed all referrals.
  • Performed initial assessment of client needs, coordinates Care Plan with client/family.
  • Maintained clinical record for each client according to licensing standards.
  • Reviewed documentation to ensure high quality care, consistent documentation related to Care Plans, accuracy, and timeliness.
  • Ensured that client charts are complete and documentation available for filing within seven (7) working days of visit.
  • Coordinated Case Conferences
  • Coordinated review, revision and any updating of Care Plan with all appropriate staff, client and/or client s family.
  • Assigned and supervises PAS staff, considering level of care required by client.
  • Made supervisory visits as required to evaluate Caregiver and ensure client satisfaction.
  • Responded to calls and provided needed information and/or direction to field staff and referral sources.
  • Handled and followed-up on Incident Reports and complaints.
  • Updated policies and procedures as needed.
  • Performed other duties as assigned.

Private Duty Supervisor

St. Joseph's Home Health
08.2011 - 05.2015
  • Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
  • Handled customer complaints, resolved issues, and adjusted policies to meet changing needs.
  • Supervised attendant services and monitor appropriate staffing and productivity.
  • Coordinated care with the interdisciplinary team, patient/client, their family and referring agency.
  • Directed staff with agency policies and procedures
  • Promoted the philosophy, mission, and administrative policies of the agency to ensure quality of patient/ client services.
  • Supervised and provided direction to subordinates, to ensure quality and continuity of services.
  • Demonstrated commitment, professional growth, and competency.
  • Promoted compliance of policies and procedures through education, coaching, and other assistance as necessary.
  • Monitored systems and identifies problems.
  • Directed and coordinated agency attendant services and assumes responsibility for continuity, quality, and safety of services delivered.
  • Participated in activities relevant to services furnished including development and assignments of agency personnel.
  • Assured that reassessment is performed as appropriate.
  • Marketed for the department.

Education

High School Diploma -

Odessa High School
Odessa, TX
05.2003

CNA License - Nursing Assistant

Odessa College
Odessa, TX
05.2003

Skills

  • Positive Reinforcement
  • Site Coordination
  • Payroll Preparation
  • Exercise Plans
  • Registration Management
  • Payment Collection
  • Market Expansion
  • OpenInvoice/ OpenTicket

Certification

  • Licensed CNA - Since 2003
  • CPR License - Since 2003
  • CSCS from the National Strength and Conditioning Association (NSCA)
  • TABC & Food Handlers Certification

Languages

Spanish
Native or Bilingual

Timeline

Certified Strength and Conditioning Coach

Elite Pride Performance
08.2022 - 07.2023

Restaurant Waitress

MCM Elegante Hotel
08.2022 - 06.2023

Office Manager/Human Resources Manager

Big State Trucking
07.2019 - 08.2023

PAS Supervisor

Caprock Home Health Services
08.2015 - 06.2019

Private Duty Supervisor

St. Joseph's Home Health
08.2011 - 05.2015

High School Diploma -

Odessa High School

CNA License - Nursing Assistant

Odessa College

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Yesenia Hernandez