Summary
Overview
Work History
Education
Skills
Communication Skills
Certification
Languages
Timeline
Generic

YESENIA HERNANDEZ

Houston,TX

Summary

Committed and motivated with exceptional customer service and decision-making skills. Energetic, results-oriented, team player eager to bring strong administrative skills to a growing company in need of top-level support

Overview

11
11
years of professional experience
1
1
Certification

Work History

Office Manager

Castle Dental
05.2002
  • Front desk duties including check in/ check out patients
  • Verified insurance benefit, treatment coordinator for both general and oral surgeon
  • Managed AR, claims and hygiene recall for the office
  • Assisted with payroll and hiring process.

Office Manager

The Tailored Tail
08.2021 - 06.2024
  • Provided exceptional customer service when addressing client inquiries or concerns via phone calls or email correspondence.
  • Monitored financial transactions at the front desk, ensuring accurate billing procedures and minimizing discrepancies.
  • Reconciled end-of-day reports to determine accurate billing and payment processing.
  • Resolved guest complaints professionally, maintaining positive relationships with customers for future business opportunities.
  • Streamlined check-in and check-out processes for faster service, resulting in higher guest satisfaction scores.

Office Manager

The Tailored Tail
08.2021 - 06.2024
  • Provided exceptional customer service when addressing client inquiries or concerns via phone calls or email correspondence.
  • Monitored financial transactions at the front desk, ensuring accurate billing procedures and minimizing discrepancies.
  • Streamlined check-in and check-out processes for faster service, resulting in higher guest satisfaction scores.

Office Manager

Ideal Dental
01.2020 - 11.2020
  • Presented treatment plans to guest and helped them understand their dental needs
  • Verified insurance benefits and filed claims
  • Worked Accounts Receivable daily to ensure outstanding claims and balances were collected.

Office Manager

Made Ya Smile
06.2013 - 11.2019
  • Managed high volume office and providers
  • Addressed all customer services inquiries from patients and vendors
  • Trained all new hires in all office systems, policies and procedures
  • Overlooked payroll to control time management
  • Worked AR and outstanding claims Treatment planned and verified dental benefits
  • Built Hygiene Recall procedures to ensure our patients continued to return for their hygiene visits.

Education

High School -

Hastings High School

Skills

  • Insurance eligibility verification
  • AR Collections
  • Customer Service
  • Type 50wpm
  • Multi-task Management
  • Organizational Skills
  • Treatment Coordinator
  • Open Dental/ Eaglesoft/QSI
  • Office Management

Communication Skills

Answered multiple phone lines, emails, filed patient records and billed accordingly within a high-volume environment., Handled patients concerns effectively by identifying their needs, gaining trust, approaching complex situations and resolving their concerns efficiently., Trained staff in all policies and procedures and how to build your schedule to be more productive.

Certification

  • CNP - Certified Notary Public

Languages

Spanish
Native or Bilingual

Timeline

Office Manager

The Tailored Tail
08.2021 - 06.2024

Office Manager

The Tailored Tail
08.2021 - 06.2024

Office Manager

Ideal Dental
01.2020 - 11.2020

Office Manager

Made Ya Smile
06.2013 - 11.2019

Office Manager

Castle Dental
05.2002

High School -

Hastings High School

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YESENIA HERNANDEZ