Overview
Work History
Education
Timeline
Generic
Yesenia Hernandez

Yesenia Hernandez

Beulaville,NC

Overview

20
20
years of professional experience

Work History

Secretary

Mrv Concrete
01.2020 - Current
  • Booked airfare, hotel, and ground transportation to coordina
  • Handled daily scheduling tasks and provided administrative support for entire department.
  • Managed filing system, entered data and completed other clerical tasks.
  • Managed paper and electronic filing systems by routing various documents, taking messages and managing incoming and outgoing mail.
  • Drafted agendas, recorded minutes and generated documents to facilitate meetings.
  • Maintained daily report documents, memos and invoices.
  • Built and maintained excellent customer relationships through timely response to inquiries and going above and beyond to accommodate unusual requests.
  • Interacted with vendors, contractors and professional services personnel to receive orders, direct activities, and communicate instructions.
  • Completed forms, reports, logs and records to quickly handle all documentation for human resources.
  • Maintained office supplies inventory by checking stock and ordering new supplies.
  • Updated spreadsheets and databases to track, analyze, and report on performance and sales data.
  • Scheduled appointments and conducted follow-up calls to clients.
  • Entered data into system and updated customer contacts with information to keep records current.
  • Maintained electronic filing systems and categorized documents.

Store Manager

Boost Moblie
01.2014 - 12.2019
  • Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
  • Approved regular payroll submissions for employees.
  • Trained new employees on proper protocols and customer service standards.
  • Interacted well with customers to build connections and nurture relationships.
  • Upheld and communicated store programs and standards to employees for optimal quality, freshness, safety and cleanliness.
  • Rotated merchandise and displays to feature new products and promotions.
  • Completed point of sale opening and closing procedures.
  • Assisted with hiring, training and mentoring new staff members.
  • Coached sales associates in product specifications, sales incentives, and selling techniques, significantly increasing customer satisfaction ratings.
  • Supervised creation of exciting merchandise displays to catch attention of store customers.
  • Maximized sales and minimized shrinkage through excellent customer service and adherence to standard practices.
  • Trained and guided team members to maintain high productivity and performance metrics.
  • Reconciled daily sales transactions to balance and log day-to-day revenue.
  • Maintained proper product levels and inventory controls for merchandise and organized backroom to facilitate effective ordering and stock rotation.
  • Managed inventory control, cash control, and store opening and closing procedures.
  • Reported issues to higher management with great detail.
  • Observed each employee's individual strengths and initiated mentoring program to improve areas of weakness.
  • Developed and implemented successful staff incentive programs to motivate employees.
  • Recruited, hired, and trained initial personnel, working to establish key internal functions and outline scope of positions for new organization.
  • Monitored daily cash discrepancies, inventory shrinkage and drive-off.
  • Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
  • Scheduled employees for shifts, taking into account customer traffic and employee strengths.
  • Managed purchasing, sales, marketing and customer account operations efficiently.
  • Supervised guests at front counter, answering questions regarding products.
  • Assisted in recruiting, hiring and training of team members.

Cashier

Piggly Wiggly Supermarket
03.2005 - 08.2007
  • Used POS system to enter orders, process payments and issue receipts.
  • Performed cash, card and check transactions to complete customer purchases.
  • Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
  • Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
  • Worked flexible schedule and extra shifts to meet business needs.
  • Greeted customers entering store and responded promptly to customer needs.
  • Operated cash register to record transactions accurately and efficiently.
  • Tallied cash drawer at beginning and end of each work shift.

Education

Accounting Fundamental -

Lenoir Community College
Kinston, NC
05.2015

Accounting Fundamentals II

Lenoir Community College
Kinston, NC
05.2015

East Duplin High School
Beulaville, NC
05.2008

Timeline

Secretary

Mrv Concrete
01.2020 - Current

Store Manager

Boost Moblie
01.2014 - 12.2019

Cashier

Piggly Wiggly Supermarket
03.2005 - 08.2007

Accounting Fundamental -

Lenoir Community College

Accounting Fundamentals II

Lenoir Community College

East Duplin High School

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Yesenia Hernandez