Yesenia Hernandez
Huntington Beach,CA
Summary
Efficient in Interviewing known for high productivity and ability to complete tasks swiftly. Skilled in data entry, record keeping, and communication, ensuring accurate information gathering and processing. Excel in time management, adaptability, and active listening, making it easier to understand interviewee responses and maintain organized records. Committed to confidentiality and ethical standards, facilitating trust and professionalism in all interactions.
Overview
16
16
years of professional experience
1
1
Certification
Work History
Information Technology Associate
Department of Corrections and Rehabilitation
Los Angeles, CA
10.2011 - 10.2022
- Installed, configured, and monitored computer systems and networks to ensure optimal performance.
- Listened to staff technical issues and asked questions to collect data to best remedy the issue.
- Troubleshot network problems, identified root causes, and implemented solutions.
- Provided technical support for users with hardware or software issues via telephone or email.
- Trained end users on how to use new software applications and hardware devices.
- Assisted in developing policies and procedures related to IT operations.
- Performed regular system backups to ensure data integrity in case of disaster recovery scenarios.
- Participated in meetings with senior leadership team members to discuss strategy around technology initiatives.
COVID-19 Contact Tracer
Health Department
Mendocino City, CA
03.2021 - 07.2022
- Conducted interviews with individuals who tested positive for COVID-19 to determine the scope of exposure and risk factors.
- Identified close contacts of infected individuals and provided guidance on quarantine procedures.
- Provided health education materials and resources to affected individuals and their families.
- Maintained confidential records of contact tracing activities in accordance with HIPAA regulations.
- Collaborated with public health officials and healthcare providers to ensure accurate information was shared regarding COVID-19 cases.
- Compiled daily reports summarizing contact tracing activities for review by supervisors.
- Responded quickly to inquiries from community members about potential exposures or symptoms associated with COVID-19.
- Educated the public on preventative measures such as wearing masks, social distancing, hand washing..
- Provided emotional support to those affected by COVID-19 while maintaining a professional demeanor at all times.
- Assessed the needs of those exposed to COVID-19 and connected them with appropriate resources.
- Participated in training sessions conducted by health experts on topics related to virus transmission.
- Utilized various software programs such as Microsoft Office Suite and Zoom for remote communication purposes.
- Fostered relationships with local healthcare organizations and government agencies involved in pandemic response efforts.
Telecommunications Project Manager
Department of Corrections and Rehabilitation
Sacramento, CA
03.2009 - 04.2011
- Manage inmate phone contract and directed all phases of the inmate phone projects.
- Training Coordinator and Trainer for Inmate/Ward Telephone System (IWTS) for Investigation Units, Statewide.
- Monitored timelines and flagged potential issues to be addressed.
- Assessed vendor products and maintained positive vendor relations.
- Inmate Family complaints handled.
- Developed, edited, and updated all training lesson plans.
Staff Services Analyst
Department of Corrections and Rehabilitation
Sacramento, CA
04.2007 - 04.2011
- Coordinated training sessions on various topics including use of applications, databases and other systems.
- Performed data analysis to identify trends or areas needing improvement.
- Developed and maintained departmental policies and procedures.
Education
Bachelor of Arts - Human Services
University of Phoenix
Tempe, AZ06-2005
Skills
- System Administration
- Information Security
- IT service management
- Data Collection
- Interviewing techniques
- Cultural Sensitivity
- Life Skills Instruction
- Maintaining Updated Records
- Relationship Building
- Analytical Skills
- Active Listening
- Report Writing
Affiliations
- Organized runs
- Travel
Certification
- Train the Trainer Certificate
- Mediator training through the Sacramento County Sheriff probation department.
- CPS reporting training.
Timeline
COVID-19 Contact Tracer
Health Department
03.2021 - 07.2022
Information Technology Associate
Department of Corrections and Rehabilitation
10.2011 - 10.2022
Telecommunications Project Manager
Department of Corrections and Rehabilitation
03.2009 - 04.2011
Staff Services Analyst
Department of Corrections and Rehabilitation
04.2007 - 04.2011
Bachelor of Arts - Human Services
University of Phoenix
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