Summary
Overview
Work History
Education
Skills
Languages
Timeline
Generic

Yesenia Herrera

Alamogordo,NM

Summary

Dynamic Disaster Case Manager at Plexos Group with a proven track record in client advocacy and disaster recovery planning. Expert in developing tailored action plans and fostering community outreach, enhancing recovery outcomes. Recognized for adaptability and attention to detail, successfully connecting clients with essential resources during crises.

Overview

13
13
years of professional experience

Work History

Disaster Case Manager

Plexosgroup
09.2024 - Current
  • Assisted clients in navigating disaster recovery processes and accessing essential resources.
  • Coordinated case management activities to ensure timely service delivery for affected individuals.
  • Conducted assessments to determine client needs and eligibility for various assistance programs.
  • Developed personalized action plans to facilitate effective recovery strategies for clients.
  • Maintained accurate case files and documentation in compliance with organizational standards.
  • Collaborated with community organizations to enhance support services for disaster-affected populations.
  • Provided regular updates and reports on case progress to supervisors and stakeholders.
  • Adapted quickly to evolving situations, ensuring clients received prompt assistance during crises.
  • Developed tailored action plans for clients, addressing immediate safety concerns, housing stability, financial security, and other essential needs.
  • Conducted outreach activities within affected communities to identify potential clients in need of case management services.
  • Contributed to ongoing program evaluation by tracking client progress toward established goals using standardized metrics.
  • Utilized conflict resolution skills when necessary to address challenges faced by clients during the recovery process, fostering positive outcomes for all parties involved.
  • Served as a liaison between clients and governmental agencies such as FEMA or local emergency management offices to assist with navigating complex application processes.
  • Assessed client needs, identifying appropriate resources for their long-term recovery goals.
  • Improved disaster recovery outcomes by developing and implementing comprehensive case management plans.
  • Provided emotional support to clients during crisis situations, demonstrating empathy and professionalism under challenging circumstances.
  • Coordinated volunteer efforts associated with disaster response initiatives for more effective resource utilization.
  • Participated in professional development opportunities to stay current on best practices related to disaster case management.
  • Connected clients with critical resources such as mental health counseling or legal aid when needed, promoting holistic recovery efforts.
  • Managed complex caseloads while maintaining high levels of organization and attention-to-detail throughout the process.
  • Collaborated with interagency partners to streamline service delivery, reducing duplication of effort and expediting assistance to clients in need.
  • Facilitated communication between clients and various stakeholders including insurance providers, landlords, contractors, and relief organizations to ensure a cohesive approach to recovery efforts.
  • Developed strong relationships with community partners to facilitate resource sharing and collaboration, enhancing overall service delivery capabilities.
  • Collaborated effectively with diverse teams composed of nonprofit staff, government officials, faith-based organizations representatives towards common goals in disaster response operations.
  • Enhanced community resilience through the coordination of support services and resources for disaster-affected individuals and families.
  • Maintained updated knowledge of available disaster assistance programs and eligibility requirements in order to provide accurate guidance to clients.
  • Maintained current understanding of local, state and federal guidelines for emergency response.
  • Built and strengthened relationships to manage effective planning and implementation of emergency response strategies.
  • Maintained accurate records of client interactions, ensuring confidentiality and compliance with relevant regulations and policies.

Medicaid Analyst

TEKsystems
10.2023 - 09.2024
  • Analyzed data sets to identify trends and support decision-making processes.
  • Developed visual reports using Excel and Tableau for stakeholder presentations.
  • Collaborated with cross-functional teams to gather and validate data requirements.
  • Conducted quality checks on data to ensure accuracy and consistency.
  • Assisted in developing data models to streamline reporting procedures.
  • Created documentation for data analysis methodologies and findings.
  • Participated in meetings to communicate insights and recommend actionable strategies.
  • Supported senior analysts in project management tasks, enhancing team efficiency.
  • Streamlined reporting processes by automating routine tasks using Python and Excel macros.
  • Strengthened internal data governance practices by helping to develop and implement policies related to data storage, access, and retention.
  • Reduced manual processing time with automation scripts, allowing more focus on strategic initiatives within the department.
  • Increased efficiency in data extraction by utilizing SQL queries for retrieving relevant information from databases.
  • Participated in project planning meetings, ensuring that data requirements were clearly defined and understood by all team members involved.
  • Conducted thorough competitor analysis, enabling the company to stay apprised of industry trends and informing strategic decision-making processes.
  • Enhanced data accuracy by meticulously cleaning and organizing datasets for analysis.
  • Continually updated professional knowledge through participation in relevant training programs, workshops, and conferences, ensuring adherence to best practices within the field of data analytics.
  • Bridged communication gaps between technical and non-technical stakeholders by presenting analytical findings in clear, concise language accessible to all audiences.
  • Facilitated data-driven decision making by creating custom reports tailored to stakeholder needs and preferences.
  • Analyzed data to identify root causes of problems and recommend corrective actions.
  • Created data models to support decision-making processes.
  • Developed customized reports, summarizing and presenting data in visually appealing format.
  • Created dashboards to monitor and track key performance indicators.
  • Identified patterns and trends in large data sets and provided actionable insights.
  • Developed complex dashboard and reporting tools to track business performance metrics.
  • Provided technical support for troubleshooting analytics and reporting issues.
  • Developed and implemented data governance policies and procedures.
  • Implemented business intelligence solutions to increase operational efficiency.

Peer Support Specialist

Protocall Services Inc
10.2021 - 10.2023
  • Provided emotional support to peers, fostering a safe and open environment for discussion.
  • Facilitated group sessions, enhancing communication skills and promoting shared experiences among participants.
  • Assisted individuals in setting personal goals, guiding them towards achieving positive outcomes.
  • Collaborated with mental health professionals to ensure comprehensive care for clients' needs.
  • Developed resource materials, improving accessibility of information for peer support services.
  • Participated in training workshops, continuously refining skills and knowledge in peer support methodologies.
  • Empathetically listened to concerns, building trust and rapport with diverse individuals seeking assistance.
  • Documented client progress and feedback, contributing to ongoing program evaluation and improvement efforts.
  • Served as a role model for clients, sharing personal experiences of recovery and resilience.
  • Assessed client progress regularly, adjusting support strategies as needed to promote continued growth and success.
  • Assisted clients in setting realistic goals and provided support during their journey towards achieving them.
  • Built relationships with others based upon trust and honesty by using active listening and dynamic communication skills.
  • Enhanced client recovery by providing emotional support and practical guidance.
  • Developed trusting relationships with clients by maintaining confidentiality, respect, and non-judgmental attitudes.
  • Empowered clients by teaching effective problem-solving skills that they can apply in real-life situations.
  • Maintained accurate documentation of client interactions, supporting case management efforts.
  • Advocated on behalf of clients to ensure access to appropriate resources and services within the community.
  • Promoted a strengths-based approach for clients through active listening and empathy.
  • Demonstrated extensive knowledge of recovery and wellness principles and shared this information with others struggling during recovery.
  • Utilized motivational interviewing techniques to encourage clients to engage in healthy behaviors.
  • Provided ongoing assessment, problem-solving and skill teaching to assist individuals with activities of daily living.
  • Provided crisis intervention services when necessary, utilizing de-escalation techniques to maintain safety for all involved parties.
  • Encouraged self-care among peers by facilitating wellness workshops focused on stress reduction techniques like mindfulness exercises or yoga classes.
  • Participated in clinical staffing meetings and coordinated with clinical staff to develop and implement individualized treatment plans.
  • Fostered relationships with partner agencies and other interested parties to build pipeline of supportive services.
  • Facilitated peer support groups, creating a safe space for open discussion and shared experiences.
  • Assisted individuals in identifying and re-engaging with family, friends and other natural supports to build support system..
  • Increased awareness of and supported participation in self-help and advocacy organizations.
  • Observed strict regulations and procedures regarding each individual to maintain confidentiality of personal and health information.
  • Communicated with individuals' family members, offering information, and insight into support services available at community level.
  • Educated family members about mental health conditions and available resources, fostering understanding and support networks for clients.
  • Increased community awareness about mental health issues by participating in outreach events such as mental health fairs or informational presentations.
  • Documented client interactions and outcomes, maintaining accurate and confidential records.
  • Increased awareness of mental health resources in community through outreach efforts.
  • Provided crisis intervention services, significantly reducing emergency incidents among clients.
  • Assisted clients in navigating mental health services, simplifying process of obtaining care.
  • Collaborated with healthcare professionals to ensure holistic approach to client care.
  • Supported clients in setting and achieving personal goals, leading to improved life satisfaction.
  • Encouraged client participation in therapeutic activities, promoting mental and emotional well-being.
  • Reduced feelings of isolation among clients by connecting them with peer support networks.
  • Tailored support strategies to address unique challenges faced by clients, resulting in more effective interventions.
  • Streamlined peer support service delivery by contributing to development of program policies and procedures.
  • Monitored and reported on client progress, providing valuable feedback for continuous program improvement.
  • Facilitated peer support groups, creating safe environment for sharing and growth.
  • Supported individuals dealing with mental health and emotional issues.
  • Advocated for clients' needs within mental health system, ensuring access to necessary services.
  • Served as role model for recovery, inspiring clients with personal success stories and resilience.
  • Improved client engagement with treatment plans by establishing trust and rapport through one-on-one support sessions.
  • Listened to clients' concerns and provided encouragement and support.
  • Educated clients on dangers of substance abuse and prevention techniques.
  • Collaborated with other professionals to coordinate comprehensive care for clients.
  • Provided education on mental health topics and resources to clients.
  • Determined clients' risk of self-harm or other dangerous behaviors.
  • Assisted clients in exploring feelings and understanding behaviors.
  • Provided emergency response in crisis situations to diffuse tensions and prevent violence.
  • Adapted counseling techniques to best suit individual needs of each client.
  • Designed safe and supportive environment for clients to discuss issues.
  • Displayed sensitivity to cultural and linguistic needs of clients and families served.
  • Developed treatment plans to help clients build self-confidence and resilience.
  • Assessed patient behavior, moods, and other responses to determine correct diagnosis and devise treatment plans.
  • Assessed clients' needs to provide appropriate therapeutic interventions.
  • Provided comprehensive case management services, created treatment plans, and connected clients and families to appropriate resources.

Assistant Business Office Manager

KidsKare Dental
11.2018 - 10.2021
  • Managed daily operations of business office, ensuring efficient workflow and adherence to policies.
  • Coordinated scheduling and appointment management for office staff and clients, improving time utilization.
  • Assisted in budget preparation and expense tracking, contributing to accurate financial reporting and oversight.
  • Streamlined communication processes between departments, enhancing collaboration and information flow.
  • Developed training materials for new hires, fostering a supportive onboarding experience and knowledge retention.
  • Implemented process improvements that reduced administrative errors, increasing overall office efficiency.
  • Maintained detailed records of office activities, ensuring compliance with regulatory requirements and company standards.
  • Oversaw inventory management of office supplies, optimizing procurement processes and reducing costs.
  • Performed accounts receivable collections for past due accounts by conducting collection calls.
  • Managed staff scheduling, payroll, and benefits administration to ensure smooth operations and employee satisfaction.
  • Verified and tracked all project deadlines to facilitate smooth workflow and satisfied clients.
  • Resolved conflicts among team members through effective communication strategies resulting in harmonious work environments.
  • Collaborated with human resources on recruiting efforts, conducting interviews, and onboarding new hires.
  • Conducted onboarding process to recruit, train and prepare new hire documentation for orientation.
  • Provided critical support during periods of rapid growth or change by adapting quickly to evolving business needs.
  • Delegated office staff to perform administrative duties and share workloads.
  • Streamlined office procedures by implementing efficient organizational systems and reducing redundancies.
  • Negotiated leases and office vendor contracts to achieve best terms, lower costs and maximize service level agreements.
  • Assisted in budget preparation and monitoring expenses for cost-effective business practices.
  • Implemented performance evaluation process which led to increased productivity levels across departments.
  • Contributed receiving data for financial lead for end-of-year accounting and internal audit processing.
  • Used Dentrix Software to manage and maintain calendars for managers.
  • Improved filing system efficiency by digitizing documents and implementing a user-friendly electronic database.
  • Coordinated office events including team building activities, company meetings, holiday parties, enhancing employee morale.
  • Managed main reception area to monitor scheduled appointments for the Hygienist and the Dentist schedule.
  • Updated reports, managed accounts, and generated reports for company database.
  • Established workflow processes, monitored daily productivity, and implemented modifications to improve overall performance of personnel.
  • Optimized resource allocation by analyzing departmental needs and prioritizing requests accordingly.
  • Processed weekly time cards to report employee's earnings for payroll disbursement.
  • Supported senior management by assisting with daily tasks, meeting coordination, travel arrangements, and expense reporting.
  • Maintained accurate financial records with meticulous organization and attention to detail.
  • Handled customer inquiries professionally while providing exceptional service that exceeded expectations.
  • Maintained vendor files and entered invoices into accounting software.
  • Coordinated corporate special events, team building programs and staff training opportunities.
  • Resolved financial discrepancies and customer billing issues with timely attention.
  • Conducted regular audits of financial transactions ensuring accuracy, consistency, and compliance with internal policies.
  • Improved customer satisfaction scores through application of superior conflict resolution and problem-solving skills.
  • Created organized filing system to manage department documents.
  • Maintained primary relationship accountability for clients, overall servicing responsibility and client satisfaction to maximize profitability of client relationships.
  • Built highly-efficient administrative team through ongoing coaching and professional development opportunities.
  • Hired, managed, developed and trained staff, established and monitored goals, conducted performance reviews and administered salaries for staff.
  • Organized and updated databases, records and other information resources.
  • Oversaw appointment scheduling and itinerary coordination for both clients and personnel.
  • Identified opportunities to streamline processes and improve office operations and efficiency.
  • Developed internal requirements and standards to minimize regulatory risks and liability across programs.
  • Optimized organizational systems for payment collections, AP/AR, deposits, and recordkeeping.
  • Managed supervisor itinerary and appointments and streamlined scheduling procedures.

Office Manager

Alamogordo Interal Medicine
05.2012 - 08.2018
  • Managed office operations to ensure efficiency and effectiveness of daily activities.
  • Developed and implemented streamlined processes to improve administrative workflows.
  • Coordinated schedules, meetings, and travel arrangements for executives and staff.
  • Oversaw budgeting and financial reporting, ensuring accuracy in bookkeeping tasks.
  • Trained and mentored junior staff on best practices in office management.
  • Handled vendor relationships, negotiating contracts to enhance service delivery.
  • Implemented office policies that improved communication and collaboration among teams.
  • Monitored inventory levels, ordering supplies as needed to maintain operational flow.
  • Handled sensitive information with discretion, maintaining confidentiality of company documents and personnel records.
  • Provided exceptional customer service when addressing client inquiries or concerns via phone calls or email correspondence.
  • Oversaw office inventory activities by ordering and requisitions and stocking and shipment receiving.
  • Conducted regular inventory assessments of office supplies, ordering necessary items proactively to prevent stock shortages.
  • Maintained accurate financial records by reconciling accounts payable/receivable transactions regularly to ensure balanced budgets.
  • Enhanced team productivity by delegating tasks effectively and overseeing daily workflow.
  • Coordinated office events and meetings, ensuring timely execution and optimal scheduling for all participants.
  • Streamlined office operations by implementing efficient filing systems and organizational strategies.
  • Assisted in the recruitment process, conducting interviews and onboarding new employees to promote a seamless integration into the team dynamic.
  • Served as a liaison between upper management and staff members, facilitating open channels of communication to address concerns or issues promptly.
  • Managed vendor relationships, negotiating contracts for cost savings while maintaining high-quality services.
  • Facilitated smooth communication between departments, addressing concerns promptly to maintain harmonious work relationships.
  • Supported department heads in accomplishing their goals through diligent administrative assistance such as report generation and data entry.
  • Oversaw facility maintenance requests, coordinating with building management to address repairs or improvements efficiently.
  • Developed comprehensive policy manuals outlining procedures and guidelines, contributing to a well-organized workplace culture.
  • Contributed to workplace safety by ensuring compliance with established emergency protocols and conducting regular equipment inspections.
  • Increased customer satisfaction by developing effective client feedback system that led to service improvements.
  • Resolved office disputes swiftly and equitably, maintaining harmonious workplace.
  • Developed and enforced office policies that aligned with company values and regulatory requirements, maintaining compliance.
  • Spearheaded community outreach initiatives, improving company's local reputation and engagement.
  • Handled sensitive employee and client information with utmost confidentiality, maintaining trust and integrity.
  • Coordinated with IT department to upgrade office technology, enhancing overall efficiency and data security.
  • Implemented comprehensive training program for new hires, improving their integration into team and productivity.
  • Facilitated smooth office relocations by meticulously planning and coordinating all aspects of move.
  • Improved team morale and cohesion with regular team-building activities and open communication channels.
  • Facilitated positive work environment, addressing employee concerns promptly and fostering culture of mutual respect.
  • Optimized office space utilization, leading to more efficient and productive work environment.
  • Streamlined document handling and processing, reducing turnaround time for client inquiries and requests.
  • Managed scheduling and coordination of all office meetings to ensure smooth operations and minimal conflicts.
  • Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
  • Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
  • Established team priorities, maintained schedules and monitored performance.
  • Evaluated employee performance and conveyed constructive feedback to improve skills.
  • Improved staffing during busy periods by creating employee schedules and monitoring call-outs.
  • Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success.
  • Established performance goals for employees and provided feedback on methods for reaching those milestones.

Education

Associate of Arts - Criminal Justice

New Mexico State University
Las Cruces, NM
05-2020

High School Diploma -

Academy Del Sol
Alamogordo, NM
05.2010

Skills

  • Client advocacy
  • Cross-cultural sensitivity
  • Disaster recovery planning
  • Teamwork
  • Disaster planning
  • Time management
  • Problem-solving abilities
  • Reliability
  • Critical thinking
  • Task prioritization
  • Self motivation
  • Conflict resolution
  • Professionalism
  • Community outreach
  • Disaster recovery

Languages

Spanish
Native or Bilingual

Timeline

Disaster Case Manager

Plexosgroup
09.2024 - Current

Medicaid Analyst

TEKsystems
10.2023 - 09.2024

Peer Support Specialist

Protocall Services Inc
10.2021 - 10.2023

Assistant Business Office Manager

KidsKare Dental
11.2018 - 10.2021

Office Manager

Alamogordo Interal Medicine
05.2012 - 08.2018

Associate of Arts - Criminal Justice

New Mexico State University

High School Diploma -

Academy Del Sol

Similar Profiles

CREATE PROFILE
Yesenia Herrera