Summary
Overview
Work History
Education
Skills
Timeline
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Yesenia Jimenez

Eagle Pass,Texas

Summary

With a proven track record at Journeys Shoe Store, I excel in enhancing customer satisfaction and streamlining operations. My expertise in promotions management and exceptional verbal communication skills have consistently elevated team performance and customer service standards, showcasing my ability to lead and solve problems effectively.

Overview

3
3
years of professional experience

Work History

Store Co-Manager

Journeys Shoe Store
Eagle Pass, Texas
11.2024 - 01.2025
  • Enhanced customer satisfaction and store operations through relationship building and daily problem-solving.
  • Assisted customers with product selection while providing excellent customer service.
  • Completed frequent walk-throughs and directed team members to correct issues impacting store appearance or professionalism.
  • Performed regular audits of stockroom items to ensure the accuracy of inventory records.
  • Provided leadership, insight, and mentoring to newly hired employees to supply knowledge of various company programs.

Substitute Teacher

EPISD
Eagle Pass, Texas
01.2024 - 12.2024
  • Encouraged student participation and active learning in the classroom.
  • Explained assignments and relayed information from the lead teacher.
  • Followed established lesson plans to continue the learning trajectory.
  • Enforced classroom routines to keep students on schedule and operating at a consistent level.

Sales Lead Keyholder

Journeys Shoe Store
Eagle Pass, Texas
02.2022 - 10.2024
  • Greeted customers to determine wants or needs.
  • Protected store assets by assisting with audits, routine cycle counts, and physical inventory.
  • Provided customer service to ensure satisfaction with purchases.
  • Computed purchases and received and processed cash or credit payments.

Education

Bachelor of Arts - Psychology

Sul Ross State University
Eagle Pass
12-2024

Skills

  • Store maintenance
  • Employee scheduling
  • Promotions management
  • Verbal and written communication
  • Customer service
  • Team collaboration
  • Problem-solving
  • Friendly and professional

Timeline

Store Co-Manager

Journeys Shoe Store
11.2024 - 01.2025

Substitute Teacher

EPISD
01.2024 - 12.2024

Sales Lead Keyholder

Journeys Shoe Store
02.2022 - 10.2024

Bachelor of Arts - Psychology

Sul Ross State University

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Yesenia Jimenez