Summary
Overview
Work History
Education
Skills
Languages
Timeline
Generic

Yesenia Jimenez

Middletown

Summary

Skilled in navigating complex technical environments with a solid background as a Computer User Support Specialist. Possess strong troubleshooting capabilities and adept at providing solutions to enhance system functionality and user satisfaction. Demonstrated ability to communicate effectively with users, ensuring understanding and proper use of software and hardware. Improved help desk response times and user experience through proactive support and training initiatives. Personable and dedicated customer service representative with extensive experience in industry. Solid team player with upbeat, positive attitude and proven skill in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Articulate, enthusiastic and results-oriented with demonstrated passion for building relationships, cultivating partnerships and growing businesses. Experienced in fast-paced environments and adaptable to last-minute changes. Thrives under pressure and consistently earns high marks for work quality and speed. Hardworking employee with customer service, multitasking, and time management abilities. Devoted to giving every customer a positive and memorable experience.

Overview

4
4
years of professional experience

Work History

Epic Go-Live Consultant

Onvida Health
06.2025 - 07.2025
  • Facilitated Epic system implementation during Go-Live events, ensuring seamless transitions for healthcare providers.
  • Coordinated training sessions for end-users, enhancing their proficiency with Epic applications and workflows.
  • Implemented best practices for data entry accuracy, contributing to overall system integrity and patient information management.
  • Conducted comprehensive assessments of client infrastructure, identifying areas for improvement before implementation.
  • Streamlined go-live processes by providing expert consultation, training, and support to endorsers.

Team Lead

MercyOne Des Moines Medical Center
05.2025 - 06.2025
  • Led team to enhance operational efficiency through process optimization and workflow improvements.
  • Mentored junior staff, fostering skill development and ensuring adherence to best practices.
  • Implemented quality control measures, resulting in consistent service delivery and compliance with regulations.
  • Coordinated cross-departmental collaboration to streamline patient care processes and reduce turnaround times.
  • Facilitated regular team meetings to discuss challenges, share insights, and reinforce goals and objectives.
  • Promoted a positive work environment by fostering teamwork, open communication, and employee recognition initiatives.
  • Coached team members in techniques necessary to complete job tasks.
  • Worked different stations to provide optimal coverage and meet production goals.
  • Evaluated employee skills and knowledge regularly, training, and mentoring individuals with lagging skills.
  • Evaluated staff performance and provided coaching to address inefficiencies.
  • Managed schedules, timesheets and payroll.

Team Lead

MercyOne Des Moines Medical Center
05.2025 - 06.2025
  • Led team to enhance operational efficiency through process optimization and workflow improvements.
  • Mentored junior staff, fostering skill development and ensuring adherence to best practices.
  • Implemented quality control measures, resulting in consistent service delivery and compliance with regulations.
  • Coordinated cross-departmental collaboration to streamline patient care processes and reduce turnaround times.
  • Facilitated regular team meetings to discuss challenges, share insights, and reinforce goals and objectives.
  • Promoted a positive work environment by fostering teamwork, open communication, and employee recognition initiatives.
  • Coached team members in techniques necessary to complete job tasks.
  • Worked different stations to provide optimal coverage and meet production goals.
  • Evaluated employee skills and knowledge regularly, training, and mentoring individuals with lagging skills.
  • Evaluated staff performance and provided coaching to address inefficiencies.
  • Managed schedules, timesheets and payroll.

Team Coordinator

Shrinners Hospital for Children
04.2025 - 05.2025
  • Managed team workload to reach targets for specific tasks.
  • Built strong relationships with customers through positive attitude and attentive response.
  • Managed multiple departments simultaneously, prioritizing tasks for optimal resource allocation and workflow efficiency.
  • Provided comprehensive administrative support to the team, enabling them to focus on high-impact tasks and achieve better results.
  • Regularly communicated with consultants in departments to oversee accurate incident numbers on issues needing to be .
  • Assigned various tasks to group members according to skills and experience to achieve maximum productivity.

Epic Consultant

Optum Care CMCR
02.2025 - 03.2025
  • Analyzed and optimized Epic system configurations to enhance operational workflows.
  • Collaborated with multidisciplinary teams to ensure seamless integration of clinical applications.
  • Provided ongoing support for troubleshooting Epic application issues, ensuring minimal disruption to services.
  • Streamlined workflow processes for improved clinical operations by implementing tailored Epic solutions.
  • Designed custom reports based on specific organizational needs using Epic''s reporting and analytics tools.
  • Contributed to the overall success of project teams by leveraging strong interpersonal skills and a collaborative approach to problemsolving.

Epic Credentialed Trainer

Pointcore/Hannibal Regional Hospital
12.2024 - 01.2025
  • Developed and delivered training programs for Epic systems, enhancing user proficiency and system utilization.
  • Collaborated with clinical staff to identify training needs, ensuring tailored educational experiences.
  • Created comprehensive training materials and user guides, facilitating easier access to system information.
  • Conducted regular assessments to evaluate training effectiveness and optimize future sessions.
  • Supported end-users during system implementation, troubleshooting issues and providing timely solutions.
  • Maintained up-to-date knowledge of Epic software updates, integrating new features into training curricula.

Epic Ambulatory Support

OptumHealth
11.2024 - 12.2024
  • Supported providers in developing individualized progress notes.
  • Designed medications favorites list for healthcare providers.
  • Supported MA's in completing necessary clinical documentation for visits.
  • Trained front desk end users on registering patients.
  • Trained front desk staff on opening and closing cash drawers.
  • Instructed lab technicians on proper collection methods for specimens.
  • Performed variety of clerical and administrative duties pertaining to on-site support.
  • Provided Epic Ambulatory Support to end users and troubleshoot technical issues.

Epic Ambulatory Support

Atrium Health Camino Clinics
11.2024 - 11.2024
  • Provided technical and clinical consultations to establish client recommendations.
  • Facilitated end user training sessions to ensure successful adoption of new systems or upgrades.
  • Configured workflows using Epic's tools to support the delivery of patient care services according to best practices.
  • Ensured compliance with HIPAA regulations when configuring new systems or making changes to existing ones.
  • Worked closely with other departments to coordinate software updates or hardware installations needed for successful implementations.
  • Supported post-implementation activities such as data migration, report writing and system maintenance tasks.
  • Worked effectively in team environments to make the workplace more productive.

Epic Ambulatory Support

San Mateo Medical Center
11.2024 - 11.2024
  • Supported in the Pediatrics Department.
  • Assisted the nurses in their clinical documentation, order entry in medication orders, and set up their preference list.
  • Supported front desk with patient registration and chart linking.
  • Instructed managers on generating reports to track departmental progress.
  • Coordinated future follow-up appointments for patients efficiently.
  • Oversaw daily performance of computer systems.
  • Provided Epic Ambulatory Support to end users and troubleshoot technical issues.

Epic Team Lead

Jackson General Hospital
09.2024 - 10.2024
  • Oversaw implementation with 16 Sports Rehab and Jackson North General Hospital.
  • Supervised Surgical Department, Same Day Surgery, and Physical Therapy.
  • Provided necessary support to providers, surgeons, anesthesiologists, nurses, and clerks.
  • Generated tickets to address specific job functionalities essential for daily patient care.
  • Prepared and managed weekly schedules for ATE support.
  • Facilitated daily Teams meetings to tackle ongoing issues.
  • Highlighted progress and achievements by reviewing and resolving tickets.
  • Maintained accurate records of employee attendance and task completion times.
  • Identified opportunities for process improvements, implementing changes when required.
  • Delegated tasks appropriately according to individual skill sets.

Epic Ambulatory Support

Guthrie Owego Health
09.2024 - 09.2024
  • Assisted in operations at Primary Care Clinic.
  • Provided assistance to front-end users in patient registration.
  • Aided with patient rooming process.
  • Documented updates to patients' histories.
  • Supported setup of provider's documentation system.
  • Guided managers on developing and utilizing reports to streamline clinic operations.
  • Exceeded customer satisfaction by finding creative solutions to problems.

Epic Inpatient Support

Montefiore Hospital
07.2024 - 07.2024
  • Optimized processes to streamline operations within the clinical unit.
  • Identified and resolved software issues during testing phase.
  • Facilitated front end operations through efficient RTE insurance checks.
  • Supported nurses in clinical documentation and requirement completion.
  • Educated providers on tailoring their documentation, including progress notes, H&P notes, and discharge summaries.
  • Analyzed existing clinical workflows, identified gaps, and proposed solutions to improve operational efficiency.

Epic Inpatient Support

Guthrie Lourdes
06.2024 - 06.2024
  • Trained nurses on clinical documentation and medication order entry.
  • Collaborated with providers to customize progress notes using advanced tools.
  • Trained super users on the floor.
  • Trained managers to generate and analyze reports using the Epic library.
  • Provided technical and clinical consultations to establish client recommendations.
  • Identified needs of customers promptly and efficiently.

Epic Inpatient Support

Mount Sinai Health
05.2024 - 05.2024
  • Provided support to Cardiology Department.
  • Supported nurses in clinical documentation.
  • Aided front desk personnel in patient enrollment and associating procedures with corresponding charts.
  • Trained Manager to generate departmental progress reports.
  • Coordinated and planned subsequent patient appointments.
  • Coordinated with supervisors for issue resolution when needed.
  • Completed day-to-day duties accurately and efficiently.

Epic Inpatient Support

Corewell Health
04.2024 - 05.2024
  • Provided assistance in the Long-Term Care Facility.
  • Supported medical staff with implementation of Epic system.
  • Facilitated user navigation of routine tasks.
  • Facilitated training sessions for super-users.
  • Trained physicians in establishing personal preferences and guided users through daily workflows.
  • Guided providers through optimizing progress notes, medication orders, and usage of smart sets.
  • Provided guidance to nurses on clinical documentation and order management.
  • Trained CNAs on using rover phones for documentation and barcode validation at the point of care.
  • Enabled nurses to update administration about medication details.

Epic Inpatient Support

Benefis Health
02.2024 - 03.2024
  • Provided support in the ICU unit.
  • Provided support to medical staff during implementation.
  • Directed users through daily workflow, communicating issues and opportunities for improvement.
  • Offered training assistance to advanced users.
  • Trained physicians in setting up personal preferences, ensuring efficient operations.
  • Guided providers on utilizing smart sets, tools, progress notes, and medication orders.
  • Supported nurses with clinical documentation.
  • Trained CNAs on using rover phones for documentation.
  • Trained nursing staff on accurate updating of medication details including dose, route, and site.

Epic Ambulatory Support

Optum Medical Care
02.2024 - 02.2024
  • Supervised distribution and management of 25 personnel.
  • Identified potential issues early to reduce risk.
  • Joined daily leadership calls to deliver updates.
  • Oversaw bridge line to provide prompt support and solutions.
  • Assisted with training new staff members on Epic Ambulatory applications.
  • Answered user inquiries to resolve computer software or hardware operation problems.

Zone Coordinator

RWJ Barnabas Health Hospital
10.2023 - 11.2023
  • Worked alongside department heads to establish compliant goals and timelines.
  • Oversaw the delegation of tasks and user responsibilities.
  • Supervised employee productivity and offered constructive feedback.
  • Assisted physicians in customizing notes, orders, and medications.
  • Aided in completing necessary paperwork for end-of-shift assessments and patient transitions.
  • Educated floor technicians on documenting daily activities.
  • Generated a comprehensive end-of-day report for leadership to track daily departmental progress.
  • Monitored presence and accountability of ATEs in designated units.

Abstractor Consultant

Optum Health Hospital
10.2023 - 10.2023
  • Delivered abstraction services during EMR system adoption.
  • Helped Billing Department rectify work queues to ensure payment receipt.
  • Instructed billers on documentation and extending payment time frames to investigate issues further.
  • Corrected current procedural terminology (CPT) codes as necessary.
  • Scanned hard copy files into digital format for easy access and retrieval.
  • Entered data into databases accurately and efficiently according to established procedures.
  • Assisted with customer requests and answered questions to improve satisfaction.

Epic Inpatient Support

Trinity Hospital
08.2023 - 09.2023
  • Provided support in the Critical Care Unit (CCU).
  • Assisted medical staff with the implementation of Epic system.
  • Guided users through daily workflows.
  • Supported physicians in establishing personal preferences, guided users through daily workflows, communicated issues and opportunities for enhancement and training.
  • Guided providers in customizing preference lists, documentation, progress notes, and medication orders.
  • Assisted nurses with clinical documentation.
  • Expanded or modified system to serve new purposes or improve workflow.
  • Recognized by management for providing exceptional customer service.

Epic Inpatient Support

RWJ Barnabas Health Hospital
08.2023 - 08.2023
  • Provided support within Shock Trauma Department.
  • Aided travel nurses with procedural deployment.
  • Facilitated user workflow navigation, addressing issues and enhancement opportunities.
  • Supported nurses in clinical documentation.
  • Trained nurses on rover phones, enabling documentation recording and barcode validation at points of care.
  • Facilitated accurate updates for nurses on dosing, administering routes, and injection sites of medications.

Epic Inpatient Support

Oklahoma University Health
05.2023 - 06.2023
  • Assisted in ICU Department.
  • Supported medical staff during implementation.
  • Assisted users with daily workflows.
  • Guided physicians in setting up personal preferences and daily workflows.
  • Guided physicians in the utilization of smart sets, smart tools, and medication orders.
  • Organized the setup of nurses' preference lists.
  • Guided CNAs in adopting rover phone technology for accurate point-of-care record-keeping.
  • Facilitated nurses in updating administration details for medications' dose, route and site.

Epic Inpatient Support

RWJ Barnabas Health Hospital
04.2023 - 05.2023
  • Supported operations in Neurology Med/Surg Department.
  • Conducted educational sessions for physicians and nurses on Epic implementation.
  • Led users through daily workflows.
  • Assisted physicians in establishing personal preferences.
  • Supported documentation, progress notes, and medication orders optimization using smart sets.
  • Trained nurses in clinical documentation, medication order entry, and preference list personalization.
  • Instructed PCTs in the use of rover phones for efficient patient-side data recording.
  • Details of medication dosages, routes, and sites were recorded by nurses promptly.

Epic Ambulatory Support

Hartford Healthcare Hospital Sterling Physicians
03.2023 - 04.2023
  • Provided support for the Specialty Surgical Specialists Department.
  • Offered essential assistance on the clinic floor throughout implementation.
  • Addressed issues and suggested enhancements for improvement.
  • Guided providers with personalized preferences, documentation, progress notes, medication orders, and use of smart sets and tools.
  • Supported nurses with patient rooming and clinical documentation.

Epic Airstrip Intergration Support

Virtua Hospital
01.2023 - 02.2023
  • Supported operations in five hospitals with airstrip integration implementation.
  • Facilitated seamless incorporation of airstrip data into the Epic system for multiple hospital locations.
  • Trained nurses on accurate airstrip reading and documentation.
  • Trained all units on documenting airstrips during connectivity loss.
  • Performed system maintenance tasks such as backups, restores, upgrades.
  • Configured security settings for users according to established procedures.
  • Installed and performed minor repairs to hardware, software or peripheral equipment.

Epic Zone Coordinator

Advent Health Hospital
11.2022 - 12.2022
  • Directed functions within ICU and Med Surg units.
  • Worked closely with departmental leaders to set achievable milestones in accordance with client vision.
  • Managed task delegation and facilitated understanding of duties for end users.
  • Enhanced worker performance through effective coaching.
  • Assisted physicians in personalizing their notes, orders, and medications.
  • Ensured that support enforced the documentation for admissions, discharges, transfers, and shift assessments was completed at the end of each shift.
  • Educated floor technicians in proper documentation processes.
  • Produced daily end-of-day reports for leadership to track departmental progress.
  • Ensured all ATEs were accounted for in designated units.

Training Logistics Coordinator

Advent Health
10.2022 - 12.2022
  • Planned, organized, and managed physical, technical and human elements of training process.
  • Collaborated with executives and HR teams to assess necessary training requirements.
  • Integrated instructional courses into organizational procedures.
  • Assessed the impact of earlier training initiatives by reviewing relevant data.
  • Assisted employees in acquiring company knowledge and skills.

Epic Team Lead

Holy Cross Health
10.2022 - 11.2022
  • Oversaw integration process for Wave 5 Trinity Health among three healthcare facilities.
  • Supervised operations in Neurology Department, Same Day Surgery and Physical Therapy.
  • Handled comprehensive billing procedures within sports medicine, radiology, and revenue cycle sectors.
  • Provided comprehensive support throughout departments to ensure successful epic go-live.
  • Created tickets to address specific job functionalities needed by the department for daily patient care.
  • Developed strategies to increase team productivity and improve customer service levels.
  • Motivated staff through positive reinforcement techniques.
  • Evaluated needs of departments and delegated tasks to optimize overall production.
  • Reviewed completed work to verify consistency, quality, and conformance.

Epic Remote Billing Consultant

Aspirus Healthcare
01.2022 - 11.2022
  • Efficiently supported billing personnel, tackling challenges linked to system deployment.
  • Guided Aspirus billing staff in accurately correcting billing codes.
  • Ensured accurate compensation routing to hospital and healthcare providers.
  • Assisted in correcting work queues, ensuring accurate entry of hospital accounts.
  • Input statement information, reconciled accounts and resolved discrepancies.
  • Investigated customer complaints concerning billings or charges.
  • Coordinated with vendors regarding billing issues or disputes.
  • Performed insurance verification, pre-certification and pre-authorization.
  • Maintained updated records of customer accounts information.

Epic Inpatient Support

Northwestern Memorial
01.2022 - 10.2022
  • Enabled essential functions within oncology department.
  • Supported doctors and nurses during the Epic system rollout.
  • Directed users through daily workflows, identifying issues and opportunities for improvement.
  • Delivered training assistance to super-users.
  • Instructed physicians on configuring personalized preferences.
  • Customized providers' preference lists, documentation, progress notes, and medication orders.
  • Trained nurses on clinical documentation, medication order entry, and preference list setup.
  • Trained PCTs to use rover phones for documentation.
  • Educated nurses to record administration specifics for medications accurately.

Epic Zone Coordinator

Advent Health Hospital
07.2022 - 08.2022
  • Provided support to Specialty Surgical Specialists Department.
  • Supported floor operations during clinic implementation.
  • Assisted users with daily workflow and addressed issues.
  • Guided providers individually in customizing preference lists and documentation.
  • Supported nurses in patient room assignments and clinical documentation.
  • Scheduled staff shifts to ensure adequate coverage during shifts.
  • Implemented new processes for streamlining workflow in the assigned areas.
  • Conducted regular meetings with staff to discuss progress toward goals and objectives.
  • Delegated work to staff, setting priorities and goals.

Epic Inpatient Support

RWJ Barnabas Health Hospital, Epic
06.2022 - 07.2022
  • Supported in the ICU Department
  • Assisted Physicians and Nurses with the, implementa?on
  • Guided the users through the daily workflow, communicated issues and opportuni?es of enhancement and training
  • Provided training support to super-users
  • Trained physicians in se ng up personal preference guided the users through the daily workflow, communicated issues and opportuni?es of enhancement and training
  • Assisted the providers with personaliza?on of their preference list, documenta?on, progress notes, medica?on orders, and how to u?lize smart sets and smart tools as well
  • Assisted the nurses in their clinical documenta?on, order entry in medica on orders and set up their preference list
  • CNAs were trained on how to use the rover phones where it allowed them to record documenta?on and barcode valida?on at the point of care and at the pa?ent’s bedside
  • Nurses were also able to update administra?on details of medica?ons dose, route, or site.

Epic Zone Coordinator

RWJ Barnabas Health
06.2022 - 07.2022
  • Supervised the ICU unit and Med Surg departments
  • Assisted by working with the department managers on se^ng goals for performance and deadlines in ways that comply with the clients plans and vision
  • Organized with ATE’s workflows and ensured that end users understood their du es and delegated tasks
  • Monitored employee produc?vity and provided construc?ve coaching
  • Ensured that physicians were assisted with personalizing their notes, orders, and their medica?ons
  • ATE assisted the nurses in documen?ng in accordance with their admissions, discharges, transfers, and shiT assessments that are required to be completed upon the end of their shiT
  • The technicians on the floors were also taught and educated on how to document their daily ac vi es
  • Created a daily end of day report to my leadership to ensure the progress of the departments that were assigned to me on a day-to-day basis
  • Ensured that ATE’s were present and accounted for in their assigned units.

Epic Inpatient Support

Rochester General Hospital
05.2022 - 05.2022
  • Provided training and support to inpatient staff.
  • Provided floor assistance throughout Hospital implementation.
  • Provided comprehensive nursing clinical documentation training.
  • Supplied assistance to attending and resident physicians.
  • Delivered comprehensive nursing and clinical assistance in a healthcare setting.
  • Primarily provided support in Med/Surg.
  • Supported nurses and providers with new patient evaluation, documentation, progress notes, and medication orders.

Epic Inpatient Support

Atrium Healthcare System
04.2022 - 04.2022
  • Provided implementation support for CPOE and clinical documentation in the Critical Care Unit.
  • Facilitated immediate instructional assistance to end-user healthcare providers.
  • Provided support for new patient admissions, transfers, and documentation in flow sheets.
  • Performed data conversion activities from legacy systems into Epic Inpatient modules.
  • Trained staff and users to work with computer systems and programs.
  • Troubleshot program and system malfunctions to restore normal functioning.
  • Identified needs of customers promptly and efficiently.

Epic Abstraction/ Revenue Support

OMG Medial Eugene
02.2022 - 03.2022
  • Offered abstraction services in transition to EMR system.
  • Guided billing department to correct work queues for timely payments.
  • Corrected current procedural terminology (CPT) codes and ensured accurate billing.
  • Provided guidance to users on best practices for utilizing Epic applications.
  • Provided technical support and troubleshooting assistance to end-users regarding Epic software issues.
  • Oversaw daily performance of computer systems.
  • Worked effectively in team environments to make the workplace more productive.

Epic Inpatient Support

Atlantic Health Systems
01.2022 - 03.2022
  • Provided support in ICU Department.
  • Provided comprehensive training to medical staff on EPIC implementation.
  • Communicated challenges and potential improvements to users during daily tasks.
  • Delivered training support to super-users.
  • Instructed physicians on configuring personal preferences.
  • Supported providers in customization of preference lists, documentation, progress notes, and medication orders.
  • Supported nursing staff with clinical documentation tasks.
  • Expanded or modified system to serve new purposes or improve workflow.

Epic Rover Support

Virtua Health System
11.2021 - 12.2021
  • Facilitated functionality in Virtua Hospitals during rover implementation.
  • Trained nurses at multiple Virtua sites to document daily tasks utilizing rover phones.
  • Assisted all units with rover phone connectivity issues.
  • Reinstalled applications on malfunctioning rover phones.
  • Addressed and processed service tickets for defective mobile units.

Epic Ambulatory Support

Maine Health Care at Home
11.2021 - 11.2021
  • Assisted providers, clinicians, administrative, and ancillary staff across multiple levels.
  • Identified enhancement opportunities and proposed solutions for communicated issues.
  • Instructed front desk staff on patient check-in procedures.
  • Guided nurses through daily workflows, providing assistance with task-related issues.
  • Supported Providers in utilizing and personalizing smart-texts.
  • Provided Epic Ambulatory Support to end users and troubleshoot technical issues.

Epic Revenue Cycle Support

ProHealth
08.2021 - 09.2021
  • Collaborated with billers to review financial activities for guarantor and hospital accounts.
  • Supported billers in efficient coordination of inpatient and outpatient billing processes.
  • Trained billers to navigate work queues for error correction.
  • Guided employees in handling difficult or complex problems.
  • Ensured compliance with all relevant federal, state, and local laws governing healthcare reimbursement policies.
  • Provided guidance to staff on coding, billing procedures, policies, and other technical issues.
  • Implemented strategies designed to reduce denials or underpayments from payors.
  • Processed cash, check, and credit card payments on patient accounts.

Epic Ambulatory Support

ProHealth Island Medical
07.2021 - 08.2021
  • Supported front desk in scheduling appointments.
  • Trained in collecting co-pays.
  • Oversaw daily closure reporting.
  • Supported nurses and providers in new patient evaluations, documentation, and progress notes.
  • Educated in registering new patients.
  • Assisted with training new staff members on Epic Ambulatory applications.
  • Provided Epic Ambulatory Support to end users and troubleshoot technical issues.

Epic Inpatient Support

St. Charles Coos Bay Hospital
06.2021 - 07.2021
  • Assisted medical team in ICU department.
  • Supported medical staff in executing procedures.
  • Navigated users through the daily workflow.
  • Facilitated training for super-users.
  • Provided training to physicians in setting up personal preferences.
  • Facilitated providers in customizing preference lists, documentation, and progress notes.
  • Supported nurses in their clinical documentation.
  • Trained CNAs on using rover phones for documentation and barcode validation at the point of care.
  • Facilitated nurse updates for medication administration details.

Epic Ambulatory Support

BJC Healthcare
06.2021 - 07.2021
  • Supported providers, clinicians, administrative staff, and ancillary staff of various levels.
  • Identified solutions for communicated issues.
  • Provided comprehensive training to front desk staff on patient check-in processes.
  • Guided nurses through daily workflows.
  • Enhanced efficiency through the use of smart-texts, smart-phrases, and order sets.
  • Performed variety of clerical and administrative duties pertaining to on-site support.
  • Provided Epic Ambulatory Support to end users and troubleshoot technical issues.

Epic Ambulatory Support

University of Texas Health Hospital
05.2021 - 05.2021
  • Supported operations in Specialty Surgical Specialists Department.
  • Supported clinic implementation by assisting on the floor.
  • Led users through daily workflow.
  • Guided providers individually in customizing preference lists and documentation.
  • Aided nurses with rooming patients, clinical documentation, and medication order entry.
  • Provided Epic Ambulatory Support to end users and troubleshoot technical issues.
  • Assisted with training new staff members on Epic Ambulatory applications.

Epic Remote Inpatient Help Desk

University of Washington Hospital
03.2021 - 04.2021
  • Remotely provided assistance to non-clinical staff, nurses, and healthcare providers.
  • Supported end users with Epic functionalities.
  • Offered help desk assistance.
  • Remotely accessed end users' workstations to troubleshoot technical issues.
  • Handled creation and escalation of tickets with critical issues.
  • Resolved tickets promptly and managed daily high call volumes.
  • Exceeded customer satisfaction by finding creative solutions to problems.

Epic Ambulatory Support

Jefferson Frankford Hospital
02.2021 - 03.2021
  • Facilitated professional development for physicians and nurses.
  • Facilitated user navigation through daily workflows, identifying potential enhancements.
  • Supported super-users during key functions.
  • Assisted physicians in configuring personal preferences for users' daily workflows.
  • Aided providers in personalizing preference lists and documentation.
  • Trained nurses in clinical documentation and order entry for medication orders.
  • Completed day-to-day duties accurately and efficiently.

Education

High School Diploma -

Washington Irving High School
New York, NY
06-1991

Skills

  • Epic Care System
  • Epic Community Connect
  • Ambulatory support
  • Grand Central
  • Patient Access
  • HOD
  • Beacon
  • Revenue Cycle HB/PB
  • HIM
  • Remote support
  • Epic Dorothy
  • Abstraction
  • TDR Process
  • Scheduling
  • Training materials
  • Troubleshooting
  • Clinical workflow
  • SCM 61
  • Employee training
  • Dragon Dictation
  • Mpages
  • Customer service
  • Conflict Resolution
  • Cerner
  • Power Chart
  • Power Notes
  • ServiceNow Support
  • Leadership and team building
  • Clinical documentation
  • Dynamic documentation
  • Teams' communication
  • Microsoft Office
  • Clinical workflow optimization
  • Epic implementation

Languages

Spanish
Native/ Bilingual
sign language
Professional

Timeline

Epic Go-Live Consultant

Onvida Health
06.2025 - 07.2025

Team Lead

MercyOne Des Moines Medical Center
05.2025 - 06.2025

Team Lead

MercyOne Des Moines Medical Center
05.2025 - 06.2025

Team Coordinator

Shrinners Hospital for Children
04.2025 - 05.2025

Epic Consultant

Optum Care CMCR
02.2025 - 03.2025

Epic Credentialed Trainer

Pointcore/Hannibal Regional Hospital
12.2024 - 01.2025

Epic Ambulatory Support

OptumHealth
11.2024 - 12.2024

Epic Ambulatory Support

Atrium Health Camino Clinics
11.2024 - 11.2024

Epic Ambulatory Support

San Mateo Medical Center
11.2024 - 11.2024

Epic Team Lead

Jackson General Hospital
09.2024 - 10.2024

Epic Ambulatory Support

Guthrie Owego Health
09.2024 - 09.2024

Epic Inpatient Support

Montefiore Hospital
07.2024 - 07.2024

Epic Inpatient Support

Guthrie Lourdes
06.2024 - 06.2024

Epic Inpatient Support

Mount Sinai Health
05.2024 - 05.2024

Epic Inpatient Support

Corewell Health
04.2024 - 05.2024

Epic Inpatient Support

Benefis Health
02.2024 - 03.2024

Epic Ambulatory Support

Optum Medical Care
02.2024 - 02.2024

Zone Coordinator

RWJ Barnabas Health Hospital
10.2023 - 11.2023

Abstractor Consultant

Optum Health Hospital
10.2023 - 10.2023

Epic Inpatient Support

Trinity Hospital
08.2023 - 09.2023

Epic Inpatient Support

RWJ Barnabas Health Hospital
08.2023 - 08.2023

Epic Inpatient Support

Oklahoma University Health
05.2023 - 06.2023

Epic Inpatient Support

RWJ Barnabas Health Hospital
04.2023 - 05.2023

Epic Ambulatory Support

Hartford Healthcare Hospital Sterling Physicians
03.2023 - 04.2023

Epic Airstrip Intergration Support

Virtua Hospital
01.2023 - 02.2023

Epic Zone Coordinator

Advent Health Hospital
11.2022 - 12.2022

Training Logistics Coordinator

Advent Health
10.2022 - 12.2022

Epic Team Lead

Holy Cross Health
10.2022 - 11.2022

Epic Zone Coordinator

Advent Health Hospital
07.2022 - 08.2022

Epic Inpatient Support

RWJ Barnabas Health Hospital, Epic
06.2022 - 07.2022

Epic Zone Coordinator

RWJ Barnabas Health
06.2022 - 07.2022

Epic Inpatient Support

Rochester General Hospital
05.2022 - 05.2022

Epic Inpatient Support

Atrium Healthcare System
04.2022 - 04.2022

Epic Abstraction/ Revenue Support

OMG Medial Eugene
02.2022 - 03.2022

Epic Remote Billing Consultant

Aspirus Healthcare
01.2022 - 11.2022

Epic Inpatient Support

Northwestern Memorial
01.2022 - 10.2022

Epic Inpatient Support

Atlantic Health Systems
01.2022 - 03.2022

Epic Rover Support

Virtua Health System
11.2021 - 12.2021

Epic Ambulatory Support

Maine Health Care at Home
11.2021 - 11.2021

Epic Revenue Cycle Support

ProHealth
08.2021 - 09.2021

Epic Ambulatory Support

ProHealth Island Medical
07.2021 - 08.2021

Epic Inpatient Support

St. Charles Coos Bay Hospital
06.2021 - 07.2021

Epic Ambulatory Support

BJC Healthcare
06.2021 - 07.2021

Epic Ambulatory Support

University of Texas Health Hospital
05.2021 - 05.2021

Epic Remote Inpatient Help Desk

University of Washington Hospital
03.2021 - 04.2021

Epic Ambulatory Support

Jefferson Frankford Hospital
02.2021 - 03.2021

High School Diploma -

Washington Irving High School

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