Yesenia Jones
Vineland,NJ
Summary
Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.
Overview
5
5
years of professional experience
Work History
Sales Associate
Journeys Shoe Store
08.2023 - Current
- Managed returns, exchanges and refunds in accordance with store policy.
- Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
- Responded to phone inquires from present and potential customers
- Alleviated any discrepancies or any issues regarding in person and online purchases
Server
Red Lobster
06.2022 - 09.2022
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
Sales Associate
HomeGoods
03.2022 - 06.2022
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Built relationships with customers to encourage repeat business.
- Managed returns, exchanges and refunds in accordance with store policy.
Cashier
ShopRite
10.2021 - 03.2022
- Handled multiple payment methods securely, minimizing discrepancies and potential losses.
- Answered questions about store policies and addressed customer concerns.
- Resolved customer complaints professionally, leading to improved customer relations and loyalty.
- Enhanced customer satisfaction by providing efficient and accurate cash transactions.
Cashier
McDonald's
07.2020 - 02.2021
- Greeted customers entering store and responded promptly to customer needs.
- Welcomed customers and helped determine their needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
Education
High School Diploma -
Vineland Senior High School
Vineland, NJBachelor of Science - Health Sciences
Stockton University
Absecon, NJ05.2026
Skills
- Customer Service
- Teamwork and Collaboration
- Time Management
- Problem-solving skills
- Multi-tasking strength
- Excellent people skills
- Reliable and punctual
- Microsoft Office
Languages
Spanish
Native or Bilingual
English
Native or Bilingual
Timeline
Sales Associate
Journeys Shoe Store
08.2023 - Current
Server
Red Lobster
06.2022 - 09.2022
Sales Associate
HomeGoods
03.2022 - 06.2022
Cashier
ShopRite
10.2021 - 03.2022
Cashier
McDonald's
07.2020 - 02.2021
High School Diploma -
Vineland Senior High School
Bachelor of Science - Health Sciences
Stockton University