Summary
Overview
Work History
Education
Skills
Interests
Timeline
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Yesenia KING

Apopka,FL

Summary

Experienced billing professional with a strong background in financial management. Proven track record of ensuring billing accuracy, streamlining procedures, and efficiently resolving discrepancies. Collaborative team player dedicated to achieving results and adapting to evolving needs. Sharp attention to detail and exceptional problem-solving abilities.

Overview

8
8
years of professional experience

Work History

Insurance and Billing Specialist

AdventHealth
01.2021 - Current
  • Researched and resolved billing discrepancies to enable accurate billing.
  • Identified, researched, and resolved billing variances to maintain system accuracy and currency.
  • Maintained detailed records of each account''s payment history, providing easy access to information for audit and analysis purposes.
  • Worked with multiple departments to check proper billing information.
  • Increased revenue retention by setting up follow-up system for outstanding payments.
  • Collaborated with healthcare team to ensure billing codes were accurately applied, optimizing reimbursement from insurance companies.
  • Assisted colleagues in resolving complex billing issues, promoting teamwork and knowledge sharing within the department.
  • Improved customer satisfaction with prompt and clear communication regarding their billing inquiries.
  • Prepared itemized statements, bills, or invoices and recorded amounts due for items purchased or services rendered.
  • Used data entry skills to accurately document and input statements.

Administrative Assistant

Active Care Assisted Living Facility
12.2019 - 12.2020
  • Assist with accounts payable, accounts receivable, and payroll
  • Verify insurance benefits and eligibility of residents
  • Assist with the maintenance of resident files
  • Address calls and correspondents
  • Communicate professionally with residents, families, staff and other professionals to create a positive environment
  • Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
  • Ensured accurate record-keeping with diligent data entry and database management for vital company information.

Sales Associate

Torrid
11.2019 - 09.2020
  • Assist customers with purchases and garment fittings
  • Order and stock inventory
  • Create staff schedules
  • Met monthly metric for credit sales
  • Rotated stock and restocked shelves to maintain product availability and store appearance.
  • Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.

Administrative Assistant

Reality Assoc of Central Florida
09.2018 - 12.2018
  • Performed administrative and office support activities for multiple supervisors
  • Answered calls, data entry, filed
  • Planned meetings and open house showings
  • Liaison between clients and managers

Assistant Manager

Wendy’s
02.2017 - 08.2018
  • Coordinated daily operations of restaurant
  • Controlled operational cost and identify measures to cut waste
  • Generated and analyze daily, weekly, monthly, and annual financial reports
  • Oversaw and coordinate schedule for a staff of 13
  • Audited product quality and identify vendors
  • Foreshadowed future needs for goods, kitchen utensils and cleaning products
  • Responded proficiently to customer complaints
  • Praised staff performance and provide feedback to improve performance and productivity
  • Ensured compliance with sanitation and safety regulations
  • Managed restaurant’s good image and suggest ways to improve

Education

Bachelor’s Degree - Health Administration

VALENCIA COLLEGE
Orlando, FL
05-2027

Patient Care Assistant -

ORANGE TECHNICAL COLLEGE
05-2019

Certified Nurse Assistant -

ORANGE TECHNICAL COLLEGE
05-2019

Skills

  • Customer Service Oriented
  • Ability to build relationships
  • Work well under pressure
  • Upbeat
  • Friendly
  • Positive
  • Goal driven
  • Team player
  • Focus on culture to production
  • Problem solver
  • Medical Terminology
  • HIPPA Compliant
  • Billing systems and software
  • Insurance verification
  • Research and due diligence
  • Data entry proficiency
  • Multitasking and organization
  • Attention to detail

Interests

  • Avid Reader
  • Offering time and support to shelters for the homeless, women, and animals
  • Music
  • Watching Movies and TV Shows
  • Animal Care
  • Exploring famous landmarks, historical sites, and cultural attractions in a new destination

Timeline

Insurance and Billing Specialist

AdventHealth
01.2021 - Current

Administrative Assistant

Active Care Assisted Living Facility
12.2019 - 12.2020

Sales Associate

Torrid
11.2019 - 09.2020

Administrative Assistant

Reality Assoc of Central Florida
09.2018 - 12.2018

Assistant Manager

Wendy’s
02.2017 - 08.2018

Bachelor’s Degree - Health Administration

VALENCIA COLLEGE

Patient Care Assistant -

ORANGE TECHNICAL COLLEGE

Certified Nurse Assistant -

ORANGE TECHNICAL COLLEGE

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Yesenia KING