Yesenia Koesler

• Managed studio operations and implemented policies and procedures
• Handled customer relations issues, enabling quick resolution, and client satisfaction.
• Increased sales revenue by developing and implementing effective sales strategies.
• Built long-lasting client relationships through excellent customer service and consistent followups.
• Led a successful sales team by providing motivational coaching and performance-based incentives.
• Organized regular sales meetings to review progress, share best practices, and set achievable targets for continued success.
• Maintained relationships with customers and found new ones by identifying needs and offering appropriate services.
• Managed key accounts with strategic planning and relationship building, resulting in increased customer loyalty and repeat business.
• Consistently met or exceeded quarterly sales targets through diligent effort and persistence in closing deals.
• Maintained ethical and positive working environment to reduce turnover and promote high retention rates.
• Overcame objections from potential clients by addressing concerns effectively and offering customized solutions based on their unique needs.
• Developed comprehensive product knowledge, enabling tailored solutions for clients'' specific needs.
• Provided ongoing training and mentorship for junior sales staff, fostering professional development and career growth.
• Analyzed market trends to identify new business opportunities, leading to expansion into profitable territories.
• Attended industry events and conventions to expain sales opportunities.
• Evaluated performance against goals and implemented appropriate development plans.
• Assisted in recruiting top talent for the sales team, contributing to a high-performing work environment.
• Collaborated with marketing teams to create targeted promotional campaigns, driving customer engagement and sales growth.
• Built relationships with customers and community to establish long-term business growth.
• Achieved sales goals and service targets by cultivating and securing new customer relationships.
• Exceeded sales quotas and increased profitability through effective sales strategy and business planning.
• Managed accounts to retain existing relationships and grow share of business.
• Recruited, interviewed and hired employees and implemented mentoring program to promote positive feedback and engagement.
• Engaged in product training, demonstrations, consumer awareness, branding, and acquisition initiatives to raise awareness and revenues.
• Directed sales support staff in administrative tasks to help sales reps close deals.
• Prepared sales presentations for clients showing success and credibility of products.

KEY SKILLS

• Prospecting and Lead Generation
• Consultative Selling Techniques
• Relationship Building and Client Management
• Negotiation and Closing Skills
• Excellent Communication and Presentation Abilities
• Strategic Planning
• Management skills

• Negotiated purchase prices and explained sales, warranty, and optional products.
• Cultivated strong relationships with clients, resulting in numerous referrals and repeat customers.
• Answered telephone and email inquiries from potential customers.
• Followed-up on warm Internet leads and responded to customer questions about vehicle availability, price, and options while fielding inquiries from various marketing websites.
• Greeted customers on lot and in showroom to answer questions about brand and available inventory.
• Collaborated with finance team to secure optimal financing options for customers, ensuring a seamless purchasing process.
• Boosted customer satisfaction by providing comprehensive information on vehicle features and options.
• Closed sales by overcoming objections, asking for sales, negotiating price, and completing purchase contracts,
• Delivered high-quality service by addressing customer concerns promptly and professionally.
• Qualified buyers by matching requirements and interests to various car or truck models and discussing finance options.
• Maintained open lines of communication with colleagues across departments to ensure a seamless experience for clients throughout the entire sales process.
• Consistently adhered to company guidelines regarding ethical selling practices.

• Greet and welcome guests as soon as they arrive at the office.
• Direct visitors to the appropriate person and office.
• Give clients a tour of the studio
• Explain lashing process to client as well as educate them on different type of lash styles.
• Answer, screen and forward incoming phone calls.
• Ensure reception area is tidy and presentable, with all necessary stationery and material (e.g. pens, forms and brochures)
• Sell membership packages to clients.
• Up keep work area and bathroom
• Enhanced client satisfaction by addressing concerns promptly and providing exceptional service.
• Generated additional sales opportunities with upselling and cross-selling techniques.
• Expanded customer base through cold calling, networking, and relationship building.
• Increased sales revenue by identifying and targeting high-potential accounts.

• Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
• Confirmed appointments, communicated with clients, and updated client records.
• Answered phone promptly and directed incoming calls to correct offices.
• Kept reception area clean and neat to give visitors positive first impression.
• Set appointments
• Gave estimates to clients and convince them to choose our service.
• Completing confirmation calls
• Completing satisfactory calls
• Physical labor (carpet cleaning)
• Friendly customer service
• Informing clients about our cleaning process

• Provided high-quality personal care services such as bathing, grooming, dressing, and feeding to ensure patient dignity.
• Assisted patients with daily living activities for enhanced comfort and wellbeing.
• Checked patient vitals such as temperature, blood pressure, and blood sugar levels.
• Maintained a clean, safe environment by sanitizing surfaces.
• Answered call lights and supported patient comfort and safety by adjusting bed rails and equipment.
• Improved patient care quality by monitoring and recording vital signs, fluid intake, and output.
• Reduced fall incidents by implementing safety measures like bed alarms and proper positioning techniques.
• Assisted with feeding and monitored intake to help patients achieve nutritional objectives.
• Enhanced team efficiency by promptly responding to call lights and reporting changes in patient condition to nurses.
• Conducted regular rounds to monitor patients'' physical and mental status throughout shifts.
• Utilized therapeutic communication, empathy and active listening skills to encourage and develop positive relationships with patients.
• Performed accurate documentation of patient information according to established protocols for record-keeping purposes.
• Promoted independence in patients through walking exercises or assisting them with mobility devices like walkers or wheelchairs.
• Delivered individualized patient care by recording vital signs, documenting observations, administering treatments, and evaluating patient needs.
• Built rapport with patients and families, providing emotional support during difficult times.
• Assisted nurses with wound care procedures ensuring proper healing processes took place.
• Cared for residents in assisted living facility and delivered high-quality support to meet needs.
• Collaborated with nursing staff to create individualized care plans tailored to each patient''s needs.
• Streamlined communication between nursing staff, patients, and families to ensure comprehensive understanding of care plans.

• Used equipment properly to avoid workplace hazards or injuries.
• Maintained a clean and safe workspace by adhering to safety protocols and regularly organizing the factory floor.
• Collaborated with team members to meet daily production quotas, promoting a positive work environment.
• Carefully packaged finished products and prepared for shipment.
• Communicated effectively with supervisors regarding any issues or concerns related to machine functionality or production output.
• Unloaded and loaded items from conveyors, machines, and conveyances.
• Adapted to changing production schedules and priorities, demonstrating flexibility and a strong work ethic in meeting company objectives.
• Performed quality checks on finished products to identify and address discrepancies.
• Participated in regular safety meetings to stay updated on best practices and identify areas for improvement within the facility.
• Assisted in training new employees, providing guidance and sharing knowledge of factory processes.
• Inspected materials before assembly to verify compliance of quality control standards.
• Increased production efficiency by optimizing assembly line processes and implementing time-saving techniques.
• Documented daily production data accurately, allowing for better tracking and analysis of operational performance metrics.
• Monitored inventory levels to ensure sufficient supplies were available for uninterrupted production runs.
• Worked closely with other departments such as Quality Control or Logistics teams to ensure seamless coordination across all stages of manufacturing.