Yesenia Lastra
Hollywood,FL
Summary
Well-qualified Senior Multi-Site Property Manager with proven success in improving operations and solving problems. Highly proficient in building lasting relationships with key decision makers, customers and team members to further company goals. Ready to leverage training and experience to take on new professional challenges.
Overview
14
14
years of professional experience
Work History
Multi-Site Property Manager
American Landmark
03.2018 - Current
- Maximized occupancy rates by implementing strategic marketing plans and conducting thorough market analysis.
- Increased tenant satisfaction through proactive communication, timely maintenance, and attention to detail in property management tasks.
- Streamlined the leasing process with efficient application processing, background checks, and lease negotiations.
- Optimized operational efficiency by standardizing procedures across multiple properties and training staff on best practices.
- Reduced delinquency rates through consistent rent collection processes and effective communication with tenants.
- Enhanced curb appeal at all properties by coordinating regular landscaping, maintenance, and capital improvements.
- Mitigated risk by ensuring compliance with federal, state, and local regulations related to fair housing laws, safety codes, and environmental policies.
- Developed strong relationships with vendors to negotiate favorable contracts for services such as maintenance, landscaping, and security.
- Managed budgets for each property effectively to minimize expenses while maintaining high-quality living environments for residents.
- Collaborated with ownership groups to provide accurate financial reporting and updates on property performance metrics.
- Oversaw successful property renovations by coordinating contractors, supervising construction progress, and managing timelines to minimize tenant disruptions.
- Implemented resident retention programs that fostered a sense of community among tenants and resulted in higher renewal rates.
- Addressed tenant concerns promptly by leveraging strong problem-solving skills and providing exceptional customer service throughout their residency experience.
- Conducted regular site visits to assess property conditions, identify potential issues or areas of improvement, and ensure adherence to company standards.
- Mentored junior team members in various aspects of multi-site property management responsibilities including leasing processes, tenant relations, budgeting principles, vendor coordination activities.
- Monitored progress of construction and maintenance projects and notified appropriate individuals of project updates, delays, and schedule changes.
- Developed and implemented marketing strategies to increase occupancy rates.
- Communicated effectively with owners, residents, and on-site associates.
Portfolio Operations Director
Invitation Homes Inc.
12.2015 - 01.2017
- Streamlined operations by implementing efficient processes and policies, resulting in improved productivity and reduced costs.
- Led cross-functional teams to successfully execute complex projects on time and within budget constraints.
- Managed financial resources with a focus on cost control, leading to significant savings without compromising service quality.
- Mentored staff members, providing guidance and support that led to enhanced professional development and increased job satisfaction.
- Established a culture of continuous improvement, empowering employees to identify areas for optimization and implement innovative solutions.
- Managed budgets with accuracy, consistently staying within allocated funds without sacrificing operational goals or objectives.
- Built strong relationships with stakeholders at all organizational levels, fostering collaboration between departments for optimal results.
- Initiated change management strategies that effectively addressed employee concerns while driving forward organizational transformation efforts.
- Ensured compliance with industry regulations through diligent oversight of daily operations and thorough documentation practices.
- Conducted performance evaluations and provided constructive feedback to team members, promoting professional growth and development.
- Cultivated a high-performance work environment by setting clear expectations and fostering open communication among employees.
- Reviewed financial and operational reports on regular basis to make effective decisions.
- Maintained excellent customer relationships through consistent delivery on commitments.
Assistant Portfolio Manager
Invitation Homes Inc.
12.2013 - 12.2015
- Collaborated with the Portfolio Manager to maintain a diversified portfolio, reducing overall risk exposure.
- Increased tenant satisfaction by promptly addressing maintenance requests and resolving issues efficiently.
- Streamlined rent collection process for improved cash flow and reduced delinquencies.
- Coordinated move-ins and move-outs, ensuring smooth transitions for both tenants and property management team.
- Maintained accurate records of all transactions, ensuring timely reporting to senior management and owners.
- Processed applications efficiently by conducting thorough background checks and verifying references to select qualified tenants.
- Served as point-of-contact between residents and building personnel thereby effectively managing daily concerns or inquiries.
- Collaborated with legal department on eviction proceedings when necessary; following proper protocols and documentation requirements laid down by law.
- Provided excellent customer service by promptly responding to inquiries and addressing grievances; resulting in increased tenant retention rates.
HOA Senior Coordinator
Invitation Homes Inc.
12.2012 - 01.2013
- Streamlined project management processes by implementing new organizational tools and techniques.
- Built strong relationships with HOA's through effective communication, leading to increased trust and collaboration.
- Spearheaded process improvement initiatives that led to increased operational efficiency and reduced errors across departments.
- Standardized reporting processes across departments through the implementation of an automated system which enhanced data accuracy.
- Mentored junior team members, providing guidance on career development opportunities and fostering a supportive learning environment.
- Entered data, generated reports, and produced tracking documents.
- Gathered and organized materials to support operations.
- Tracked records, filed documents and maintained communication between HOA's.
- Evaluated operational practices and identified improvement opportunities to develop revisions for systems and procedures.
- Resolved issues through active listening and open-ended questioning, escalating major problems to manager.
Assistant Property Manager
TRG/ Related Group
05.2010 - 11.2012
- Increased tenant satisfaction by promptly addressing maintenance requests and resolving issues efficiently.
- Streamlined rent collection process for improved cash flow and reduced delinquencies.
- Implemented new marketing strategies to attract prospective tenants and maintain high occupancy rates.
- Coordinated move-ins and move-outs, ensuring smooth transitions for both tenants and property management team.
- Organized community events to foster positive relationships between tenants and build a sense of community within the property.
- Processed applications efficiently by conducting thorough background checks and verifying references to select qualified tenants.
- Reduced vacancy rates through targeted marketing efforts like hosting open houses.
- Followed up on delinquent tenants and coordinated collection procedures.
- Completed final move-out walk-throughs with tenants to identify required repairs.
- Kept accurate records of all resident and tenant correspondence.
Education
No Degree - Business Administration And Management
Broward College
Fort Lauderdale, FLReal Estate Sales Associate License -
Gold Coast
Fort Lauderdale, FL2015
Skills
- Budget Development
- Construction Oversight
- Asset Management
- Operational Efficiency
- Capital Expenditure Planning
- Conflict Resolution
- Marketing Strategy
- Property Management Expertise
- Organizational Skills
- Project Management
Languages
Spanish
Native or Bilingual
Timeline
Multi-Site Property Manager
American Landmark
03.2018 - Current
Portfolio Operations Director
Invitation Homes Inc.
12.2015 - 01.2017
Assistant Portfolio Manager
Invitation Homes Inc.
12.2013 - 12.2015
HOA Senior Coordinator
Invitation Homes Inc.
12.2012 - 01.2013
Assistant Property Manager
TRG/ Related Group
05.2010 - 11.2012
No Degree - Business Administration And Management
Broward College
Real Estate Sales Associate License -
Gold Coast
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