Summary
Overview
Work History
Education
Skills
Languages
References
Timeline
Generic

Yesenia Lombera Pena

San Jose,CA

Summary

Dynamic and reliable professional with a proven track record at Dollar Tree, adept at product restocking and offering exceptional customer service. Excels in fast-paced environments, demonstrating strong point-of-sale system operation skills and a commitment to enhancing customer satisfaction. Achieved a significant improvement in checkout efficiency, showcasing reliability and a customer-first attitude.

Overview

8
8
years of professional experience

Work History

Cashier

Dollar Tree
San Jose, CA
11.2024 - Current
  • Preserved appearance of store by arranging and replenishing displays and merchandise racks.
  • Maintained cleanliness of checkout area including countertops, registers, windowsills and floors.
  • Used suggestive selling techniques to promote add-on sales.
  • Answered customers' questions and provided information on store procedures or policies.
  • Conducted price checks for special orders or discounts as requested by customers.
  • Scanned merchandise using point-of-sale system for accurate purchase totals.
  • Ensured compliance with all safety regulations within the store environment.
  • Issued receipts, refunds, credits or change due to customers.
  • Welcomed customers, offering assistance to help find store items.
  • Operated cash register or POS system to receive payment by cash, check and credit card.
  • Accepted cash and credit card payments, issued receipts and provided change.

Server

Silicon Valley Capital Club
San Jose, CA
05.2018 - Current
  • Circulated within assigned areas to assess and address customer needs, effectively prioritizing tasks during peak hours.
  • Delivered food orders promptly and courteously.
  • Checked with customers to determine satisfaction with meals, promptly taking action to correct problems.
  • Assisted in preparing salads, appetizers and desserts to speed up food service.
  • Performed opening and closing duties such as setting up the dining area, restocking supplies.
  • Collaborated with kitchen staff to ensure timely preparation and delivery of orders.
  • Arranged place settings with clean tablecloths, napkins and tableware to prepare for incoming guests.
  • Maintained knowledge of current menu items, garnishes, ingredients, and preparation methods.
  • Explained menu options to guests, offered suggestions and took orders for food and beverages.
  • Handled money transactions accurately while following company procedures for handling cash payments.

Line Cook

Orchestria Palm Court
San Jose, CA
04.2017 - 03.2020
  • Prepped garnishes to reduce wait times during lunch and dinner rush.
  • Prepared dishes in fast-paced environment working with teammates to maintain high customer satisfaction rate.
  • Prepared food items consistently and in compliance with recipes, portioning, cooking and waste control guidelines.
  • Stocked and restocked kitchen supplies as needed.
  • Checked temperature of freezers and refrigerators to maintain proper storage of cold items.
  • Responded quickly to any customer complaints or concerns about their dining experience.
  • Memorized new menu items and ingredients quickly to help customers select items meeting needs and preferences.
  • Monitored product freshness and rotation dates to maintain quality assurance standards.
  • Restocked food items throughout shift to prepare necessary ingredients for cooking and timely service.
  • Cleaned food preparation areas, cooking surfaces, and utensils.
  • Cleaned cooking and refrigeration equipment to sanitize and prevent food-borne illness.
  • Assisted in prep work such as washing vegetables or butchering meat when needed.
  • Chopped vegetables and seasoned meats and fish in preparation for grilling, sautéing and braising.
  • Set up and performed initial prep work for soups, sauces and salads.
  • Operated kitchen equipment in alignment with OSHA protocols and manufacturer instructions.
  • Washed and peeled ingredients to prepare for different meals and recipes.
  • Plated dishes according to restaurant presentation standards before delivering them to customers.
  • Maintained hygienic kitchen with regular mopping, disinfecting workspace and washing utensils and glassware.
  • Sanitized workstation at end of shift to minimize risk of salmonella and other food-borne illnesses.
  • Carried pans and trays of food to and from work stations, stove and refrigerator.
  • Handled advanced thawing and food pre-preparation for upcoming meals.

Education

Some College (No Degree) - Biological Sciences

West Valley College
Saratoga, CA

Skills

  • Product restocking
  • Returns processing
  • Drawer balancing
  • Reliability and punctuality
  • Customer service excellence
  • Point-of-sale system operation

Languages

Spanish
Professional
English
Professional

References

References available upon request.

Timeline

Cashier

Dollar Tree
11.2024 - Current

Server

Silicon Valley Capital Club
05.2018 - Current

Line Cook

Orchestria Palm Court
04.2017 - 03.2020

Some College (No Degree) - Biological Sciences

West Valley College

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Yesenia Lombera Pena