Yesenia Lopez
Westmont,IL
Summary
Proactive Server and Bartender with extensive experience in food and beverage service, adept at managing multiple tasks in high-volume environments. Expert in POS systems, upselling techniques, and customer satisfaction through personalized service. Bilingual in Spanish and English, bringing strong problem-solving skills and a reliable work ethic to every role.
Overview
6
6
years of professional experience
Work History
Server, Bartender, Cocktail Server, Banquets
JW Marriott Miami Turnberry Resort & Spa
10.2019 - 06.2024
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
- Cultivated warm relationships with regular customers.
- Maintained a clean and orderly dining area for an enjoyable guest experience.
- Addressed customer complaints or concerns professionally, ensuring swift resolution and maintaining positive relationships.
- Handled cash transactions accurately, contributing to balanced daily financial reports.
- Increased sales with upselling techniques and thorough knowledge of menu items, specials, and promotions.
- Implemented effective communication strategies between front-of-house and back-of-house staff for streamlined operations.
- Adapted to diverse customer needs, providing personalized service that increased guest satisfaction.
- Boosted beverage sales, designing and promoting range of signature cocktails.
- Managed multiple tasks simultaneously while maintaining composure under pressure in fast-paced banquet environments.
- Set up banquet tables and chairs based on event requirements.
- Carried out professional service, retaining polite and friendly approach at all times.
Barista, Cashier
Aroma Expresso Bar
09.2018 - 11.2022
- Maintained a clean and organized workspace for optimal productivity and safety.
- Promoted a welcoming atmosphere by greeting customers with a friendly demeanor and promptly addressing their needs.
- Pleasantly interacted with customers during hectic periods to promote fun, positive environment.
- Contributed to a positive team environment through effective communication and collaboration with colleagues.
- Handled customer complaints professionally, resolving issues promptly to ensure satisfaction and foster loyalty.
- Maintained and operated espresso machines, blenders, commercial coffee brewers, coffee pots, and other equipment.
- Listened carefully to customer requests and created personalized, delicious beverages, which improved sales.
- Operated espresso machines and commercial coffee brewers to create beverages.
- Trained new employees, sharing knowledge and expertise of coffees, teas, and merchandise.
- Assisted in inventory management to maintain adequate stock levels and reduce wastage.
Barista
Cafe Landwer
01.2024 - 05.2024
- Promoted a welcoming atmosphere by greeting customers with a friendly demeanor and promptly addressing their needs.
- Cleaned counters, machines, utensils, and seating areas daily.
- Maintained and operated espresso machines, blenders, commercial coffee brewers, coffee pots, and other equipment.
- Listened carefully to customer requests and created personalized, delicious beverages, which improved sales.
- Operated espresso machines and commercial coffee brewers to create beverages.
- Created wide variety of hot and cold drinks in average shifts with consistently positive customer satisfaction scores.
- Elevated coffee quality and consistency using precise measurements and techniques for every order.
Hostess/Table Busser
La Carreta Cuban Restaurant
01.2018 - 09.2018
- Answered customer questions about hours, seating, and menu information.
- Greeted customers warmly upon arrival and provided friendly and warm presence throughout dining experience.
- Demonstrated strong multitasking skills, balancing responsibilities such as answering phone calls, greeting guests, and updating reservation logs simultaneously.
- Took reservations and to-go orders by phone, answered customer questions, and informed of accurate wait times.
- Supported servers, food runners, and bussers with keeping dining area ready for every guest.
- Reduced wait times for guests by effectively coordinating with other team members during peak hours.
Education
High School Diploma -
Institucion Educativa Antonio Donado Camacho
Colombia11.2014
Associate of Arts - Mesa & Bar, Barista, Hospitality
SENA
Colombia11.2017
Skills
- Strong Work Ethic
- High-volume of guest
- Reliable and Responsible
- Multitasking Abilities
- Problem-Solving
- Exceptional customer service
- Active Listening
- Bilingual ( Spanish and English)
Timeline
Barista
Cafe Landwer
01.2024 - 05.2024
Server, Bartender, Cocktail Server, Banquets
JW Marriott Miami Turnberry Resort & Spa
10.2019 - 06.2024
Barista, Cashier
Aroma Expresso Bar
09.2018 - 11.2022
Hostess/Table Busser
La Carreta Cuban Restaurant
01.2018 - 09.2018
High School Diploma -
Institucion Educativa Antonio Donado Camacho
Associate of Arts - Mesa & Bar, Barista, Hospitality
SENA
Similar Profiles
Stephanie TripiStephanie Tripi
Guest Experience Ambassador at JW Marriott Miami Turnberry Resort & SpaGuest Experience Ambassador at JW Marriott Miami Turnberry Resort & Spa
Yolanda S Hernandez GutierrezYolanda S Hernandez Gutierrez
Banquet Steward at JW Marriott Miami Turnberry Resort & SpaBanquet Steward at JW Marriott Miami Turnberry Resort & Spa
Makendy MarcMakendy Marc
Senior Sous Chef at JW Marriott Miami Turnberry Resort & SpaSenior Sous Chef at JW Marriott Miami Turnberry Resort & Spa