Yesenia Lopez

Developed and implemented operational procedures to ensure quality standards are met, monitored and improved day to day operations, inventory control, budget management, employee accountability, directed operation staff by providing guidance and training, compliance with safety protocols, scheduling, interviewing, admin/clerical duties

Greeted guests upon arrival, verified all reservations and wait times, maintained clean and organized environment, provided menus, answered all questions in regards to menu or party reservations, guest service, answered/transferred all calls to correct department, communication with managers and kitchen, opening and closing duties

Answered incoming customer calls regarding product questions and sales inquiries, provide correct information, advised and made recommendations to guest while purchasing, cash handling, weekly inventory on all store items, monthly training on new products with vendors, provide great guest service, opening/closing duties

Greeted customers and provided excellent customer service, Prepared alcoholic and non-alcoholic beverages according to recipe standards, proper sanitation of bar area, processed payments, cash handling, guest service, opening and closing duties, team work