Yesenia Lopez[
Vineland,NJ
Summary
Proven leader with a track record of enhancing team performance and employee engagement at UPS HEALTHCARE. Skilled in performance monitoring and influencing positive change, I excel in fostering professional growth and streamlining operations. My proactive approach has significantly improved product quality and customer satisfaction, showcasing my commitment to excellence and teamwork.
Experienced leadership professional prepared to guide teams effectively. Strong focus on collaboration and achieving results, ensuring adaptability with changing needs. Proficient in project management, conflict resolution, and strategic planning. Reliable and flexible, fostering cohesive and productive team environment.
Overview
11
11
years of professional experience
Work History
Team Lead/ Warehouse Worker
UPS HELATHCARE
08.2018 - 08.2024
- Trained new team members by relaying information on company procedures and safety requirements.
- Promoted a positive work environment by fostering teamwork, open communication, and employee recognition initiatives.
- Served as a role model for the team by demonstrating commitment to excellence, professionalism, and adherence to company values at all times.
- Coached team members in techniques necessary to complete job tasks.
- Enhanced overall team performance by providing regular coaching, feedback, and skill development opportunities.
- Collaborated with other department leads to streamline workflows, improve interdepartmental coordination, and achieve business goals collectively.
- Worked different stations to provide optimal coverage and meet production goals.
- Influenced positive change within the organization through strategic thinking, innovation, problem-solving abilities, and consistent leadership style.
- Managed schedules, accepted time off requests and found coverage for short shifts.
Warehouse Worker
OMEGA Engineering Inc.
01.2018 - 08.2018
- Loaded, unloaded, and moved material to and from storage and production areas.
- Consistently lifted materials weighing as much as 10-50 pounds.
- Reduced order processing times with streamlined picking, packing, and shipping procedures.
- Achieved timely dispatch of orders using effective time management strategies during the picking process.
Quality Clerk
Assem Pak
02.2016 - 01.2018
- Improved product quality by conducting thorough inspections and identifying areas for improvement.
- Collaborated with cross-functional teams to drive continuous improvement initiatives within the organization.
- Reduced customer complaints by ensuring adherence to quality standards throughout all stages of production.
- Actively participated in Quality Assurance meetings, sharing insights to support ongoing improvement efforts.
- Do the final inspections on the material ( rubber and glass) so that the product can be shipped in a timely matter.
Housekeeping
Eagle View Nursing Home
12.2015 - 07.2016
- Removed bed sheets and towels from rooms and pre-treated stains to maintain and restore linen condition.
- Sanitized all kitchen surfaces, wiped down cabinets, and swept and mopped floors
- Demonstrated flexibility with scheduling, often taking on additional shifts or extending hours when needed to ensure completion of tasks.
- Contributed to a positive work environment through effective communication and teamwork among housekeeping staff.
- Disposed of trash and recyclables each day to avoid waste buildup.
- Slid beds, sofas, and other furniture aside to wipe down baseboards and remove dust and dirt from hard-to-reach areas.
Shipping , Packing, Picking and Returns
Burberry Inc
10.2013 - 01.2015
- I picked the merchandise and made sure it made it to the shipping line so that it can be sent to the customer on time.
- I also shipped merchandise and took care of the returns as needed.
- Assisted customers in troubleshooting product issues, often avoiding the need for returns altogether.
- Contributed positively towards company''s reputation by maintaining high level of professionalism while interacting with customers.
Education
GED -
Vineland High School
Vineland Nj04-2010
Skills
- Performance monitoring
- Complaint resolution
- Trend tracking
- Influencing skills
- Employee engagement
- Work assignment delegation
- Team motivation
Accomplishments
- Used Microsoft Excel to develop inventory tracking spreadsheets.
- Supervised team of 32 staff members.
- Resolved product issue through consumer testing.
Languages
Spanish
Native or Bilingual
Interests
- Animal Welfare Advocacy
- Community Cleanup
- Volunteer Work
- Youth mentor, providing guidance and support to empower the next generation of leaders
- Offering time and support to shelters for the homeless, women, and animals
Timeline
Team Lead/ Warehouse Worker
UPS HELATHCARE
08.2018 - 08.2024
Warehouse Worker
OMEGA Engineering Inc.
01.2018 - 08.2018
Quality Clerk
Assem Pak
02.2016 - 01.2018
Housekeeping
Eagle View Nursing Home
12.2015 - 07.2016
Shipping , Packing, Picking and Returns
Burberry Inc
10.2013 - 01.2015
GED -
Vineland High School
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