Summary
Overview
Work History
Education
Skills
Timeline
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Yesenia Lopez

Bakersfield,CA

Summary

To obtain a position in a people-oriented organization where I can maximize my customer service experience in a challenging environment to achieve the corporate goal.

Overview

16
16
years of professional experience

Work History

Surveillance Officer

Jaco Oil Company
07.2015 - 06.2023
  • Watched over Corporate gas stations for employee productivity, suspicious or odd behavior, and the safety of the store.
  • Prepared detailed reports, generated, and saved footage of all incidents. Including accidents, confrontations and thefts to be handed to police.
  • Assisted law enforcement agencies in investigations, providing valuable information gathered through surveillance operations.
  • Identified and documented unauthorized actions by employees.
  • Updated daily logs and produced reports outlining surveillance activities.
  • Supported fellow team members during high-pressure situations by remaining calm under pressure and utilizing effective problem-solving skills.
  • Ensured compliance with company policies and procedures through consistent monitoring and enforcement of rules among employees and visitors.
  • Developed strong analytical skills while reviewing hours of video footage, enabling accurate identification of potential threats or criminal activity.
  • Contributed to the development of comprehensive training materials for new hires entering the surveillance department, expediting their integration into the team.
  • Enhanced overall situational awareness by effectively utilizing surveillance equipment, such as cameras and access control systems..
  • Operated surveillance equipment, video recorders and computers to monitor activities within facility (Surveillance technology and software).
  • Coordinated with team members for continuous coverage.
  • Reported promptly and effectively to emergencies.

Property Manager

Terrace Gardens
10.2014 - 04.2015
  • Handled tenant complaints promptly and appropriately, calling in repairmen, and other support services.
  • Maintained positive landlord-tenant relationships, ensuring clear communication and prompt resolution of any disputes.
  • Completed final move-out walk-throughs with tenants to identify required repairs.
  • Conducted regular property inspections, identifying areas for improvement and proactively addressing potential safety hazards.
  • Oversaw lease agreements from inception to termination, ensuring compliance with local regulations and protecting the interests of both landlords and tenants.
  • Enhanced tenant satisfaction by promptly addressing concerns and resolving issues in a timely manner.
  • Coordinated with maintenance staff to ensure timely completion of repairs, minimizing downtime for tenants and maintaining property aesthetics.
  • Followed up on delinquent tenants and coordinated collection procedures.
  • Maintained original leases and renewal documents in digital and hardcopy format for property management office.
  • Introduced prospective tenants to types of units available and performed tours of premises.
  • Monitored timely receipt and reconciliation of rent collections in accordance with landlord and resident statutes.
  • Streamlined rent collection processes, reducing late payments and improving overall revenue generation.
  • Monitored tenant behavior and implemented corrective action to maintain order in assigned properties.
  • Coordinated with janitorial and engineering staff on maintenance and upkeep.
  • Established strong relationships with local authorities, ensuring prompt attention to code violations or other regulatory matters affecting the property''s operations.
  • Managed budget effectively, ensuring all property expenses were kept within allocated funds.
  • Collected and maintained careful records of rental payments and payment dates.
  • Conducted regular inspections of both interior and exterior of properties for damage.
  • Delivered emergency 24-hour on-call service for tenants on building issues.

Cashier/Guest Service

Tresieras Super Market
05.2008 - 01.2012
  • Greeted customers entering store and responded promptly to customer needs.
  • Welcomed customers and helped determine their needs.
  • Worked flexible schedule and extra shifts to meet business needs.
  • Operated cash register for cash, check, credit card, vouchers and automatic debits transactions, issued receipts, refunds, credits, and change due with excellent accuracy levels.
  • Built relationships with customers to encourage repeat business.
  • Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
  • Helped customers complete purchases, locate items, and join reward programs.
  • Restocked and organized merchandise in front lanes.
  • Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
  • Stocked, tagged and displayed merchandise as required.
  • Assisted customers with inquiries and provided exceptional service, resulting in positive feedback from shoppers.
  • Resolved customer complaints professionally, leading to improved customer relations and loyalty.
  • Answered questions about store policies and addressed customer concerns.
  • Enhanced customer satisfaction by providing efficient and accurate cash transactions.
  • Contributed to store success by maintaining high standards of cleanliness throughout the facility.
  • Mentored new employees on cashier duties and best practices, improving overall staff performance.
  • Increased sales of promotional items by informing customers about current offers.
  • Managed cash drawer accurately, ensuring all transactions balanced at end of day.

Nurse Aid

Senior Center
08.2007 - 05.2008
  • Provided assistance in daily living activities by dressing, grooming, bathing, and toileting patients.
  • Turned and positioned bedbound patients to prevent bedsores and maintain comfort levels.
  • Assisted with daily living activities for patients, ensuring optimal independence and quality of life.
  • Assisted patients with mobility issues in areas such as beds, and wheelchair usage.
  • Enhanced patient comfort by providing exceptional personal care and maintaining a clean living environment.
  • Kept accurate records of patients' care, condition, and progress. Including filling patients charts and kept confidentiality.
  • Promoted patient safety by closely monitoring vitals, reporting abnormal findings to nursing staff, and administering medications as directed.
  • Answered patient’s call signals.
  • Observed patient’s conditions, measuring and recording food and liquid intake and output and vital signs and medication.
  • Prepared patient’s for surgery treatment or examination, transported patient to treatment unit using wheelchair or stretcher.

Education

NA - Sociology

Ventura College
Ventura, CA

High School Diploma - General Studies

Santa Paula High School
Santa Paula, CA
05.2008

Nurse Aid Certification - Nurse Aid

ROP
Camarillo, CA
05.2008

Skills

  • Bilingual English/Spanish (written and verbal)
  • Phone Etiquette
  • Customer Service (15yrs)
  • Money Handling
  • Incident documentation
  • Internship Elderly Care
  • Google Doc
  • Price Merchandise
  • Stocking
  • Quick learner
  • Windows
  • Child Care Provider
  • Nurse Aid
  • CPR Certified
  • Excel
  • Rdweb
  • Attention to detail
  • Multitasking
  • Reliability
  • Excellent communication
  • Organization
  • File Management
  • Active listening
  • Typing
  • Microsoft
  • Team Work
  • Management
  • Professionalism
  • Time management abilities
  • Work well demanding/stressful situations
  • Compassionate, committed to helping others
  • Proficient in handling customers concerns and complains

Timeline

Surveillance Officer

Jaco Oil Company
07.2015 - 06.2023

Property Manager

Terrace Gardens
10.2014 - 04.2015

Cashier/Guest Service

Tresieras Super Market
05.2008 - 01.2012

Nurse Aid

Senior Center
08.2007 - 05.2008

NA - Sociology

Ventura College

High School Diploma - General Studies

Santa Paula High School

Nurse Aid Certification - Nurse Aid

ROP

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Yesenia Lopez