Yesenia Lopez
Implementation Specialist III
Homestead,FL
Summary
To obtain a position with an innovative company with core values that has room for growth, where I will be able to utilize my strong leadership background and communications skills in leading a successful team towards the company’s vision and mission.
Professional with strong track record in implementing solutions and driving successful project outcomes. Skilled in system configuration, process optimization, and user training. Known for effective team collaboration, adaptability, and consistently delivering results. Possess strong analytical skills, problem-solving abilities, and client-focused approach.
Overview
11
11
years of professional experience
2023
2023
years of post-secondary education
2
2
Languages
Work History
Implementation Specialist
Adp- Automated Data Processing
06.2021 - Current
- Developed strong relationships with clients, fostering trust and confidence in the implementation process.
- Conducted detailed requirements analysis for each interaction, creating customized solutions based on client needs.
- Managed multiple implementation projects concurrently, maintaining strict deadlines without compromising quality or scope.
- Collaborated closely with sales teams to ensure smooth hand-off of new projects from pre-sales to implementation stages.
- Established clear project milestones and deliverables, ensuring timely completion of tasks and transparent communication to stakeholders.
- Optimized implementation methodologies, continuously seeking feedback from clients and teams to refine processes.
- Work with 8 Sales associate closely with strengthening client relationship and retention.
Patient Financial Representative I/II
Baptist Health System
03.2017 - 05.2021
- Meet with staff monthly to provide information on their individual performance and the team performance
- Accurately obtain, verify, and input registration information while being cognizant of special patient needs
- Effectively educate content of documents to patients and obtain required signatures
- Consistently meet/exceed department standards for accuracy and productivity pertaining to registration/insurance verification, coordinate with insurance companies to facilitate and finalize procedure authorization to avoid claim denials
- Take an active role in service recovery while showing the patient empathy and attempting to satisfy their needs
- Assist team members with any questions or problems that might arise
- Ensure patients are being transferred or admitted in a timely and accurate manner
Front Desk Clerk
University Of Miami Student Health Clinic
01.2019 - 06.2019
- Answering phones and scheduling appointments
- Greet patients upon arrival
- Efficiently check patients in and out
- Gather patient documents (such as ID and insurance card)
- Verifying insurance eligibility prior to the patients appointment
- Preparing prior to clinic day
- Schedule vendor meetings
- Perform basic clerical duties (such as scanning, updating patient demographics into EMR)
- Complete all assigned tasks from office managers and doctors
- Attends required meetings and participates in team activities and professional development activities
- Ordering lab test for patients
Assistant General Manager
Chipotle
07.2014 - 01.2019
- Ensured the food was properly handled and stored
- Front end cashier/ cash handling
- Provided the ultimate customer service
- Ensured the area was clean and up to company standards
- Connecting well with the customers, giving them the best care of what they need
- Lead team of 32 crew members
- Train new staff on proper food preparation, storage, use of equipment, sanitation and safety procedures
- Lead both front and back of the house to ensure staff is knowledgeable in their roles and that customer satisfaction is our number one priority
- Run shifts of 13+ persons at a time
- Meet with staff monthly to provide information on their individual performance and the team performance
- Manage fundraisers
- Run catering orders of 50 to 100 persons on a weekly basis
- Responsible for high volume day to day operations, scheduling and staff selection and payroll
- Communicated with general managers daily to budget goals and reduce labor and food costs
- Ordered, tracked, and organized all inventory
- Provided leadership to the staff in a high-volume restaurant
- Scheduled and submitted weekly schedules
- Enforced all state and company policies and procedures for sanitation and food quality
- Managed and calculated PnL
Education
Associates Degree - Biology
Florida International University
Miami, FLClass of 2013 - undefined
Coral Gables Senior High
Miami, FLSkills
Leadership
team oriented
effective communicator
thrive in fast paced environments
emphatic
Client training
Implementation management
Complex issue resolution
undefinedTraining
English, Spanish, Microsoft Office, Serve safe certified
Accomplishments
- #hellogr8ness award FY 24 Quarter 4
- Century Club FY 24 with a NPS average of 82.1%
- Century Club FY 25 with a NPS average 95.6% in six months.
- Applied For Champion for tax initiate FY 23-24
- Self Input Implementation Program
- Level Up Flex Program
- Trained over 15 new associates in the implementation department during Peer Mentor Program.
- Promote associate engagement with Wellness Initiative
- Organizing hosted multiple events to promote associate engagement with Cultivate Chapter.
- Collaborated with team of 7 in the development of Miami Culture events to promote associate engagement.
Affiliations
- Black Professional Network
- Miami Culture Club
- IDEP Champion
- Cultivate Leadership Member
Timeline
Implementation Specialist
Adp- Automated Data Processing
06.2021 - Current
Front Desk Clerk
University Of Miami Student Health Clinic
01.2019 - 06.2019
Patient Financial Representative I/II
Baptist Health System
03.2017 - 05.2021
Assistant General Manager
Chipotle
07.2014 - 01.2019
Class of 2013 - undefined
Coral Gables Senior High
Associates Degree - Biology
Florida International University
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