Experienced Care Coordinator & Patient Access Representative skilled in patient services, admissions, and medical records management. Strong organizational and communication abilities, ensuring smooth operations and compliance. Detail-oriented and efficient in fast-paced healthcare settings, committed to delivering compassionate, patient-centered care.
• Supervised and evaluated staff, providing feedback and training to ensure high-quality care.
• Coordinated resident admissions for a smooth transition.
• Hired and trained new staff on policies, patient care, and medication administration.
• Advocated for residents’ rights, ensuring dignity and respect in all interactions.
• Monitored residents’ conditions, reporting changes to the Health Services Director.
• Fostered teamwork and clear communication among staff for optimal resident care.
• Worked with healthcare providers to develop personalized care plans.
• Maintained accurate medical records and ensured compliance with regulations.
• Kept doctors and families informed of important resident updates.
• Managed scheduling, staffing, and budgeting to support efficient care.
• Resolved staff and resident concerns to maintain a positive environment.
• Assisted with direct care as needed to ensure proper staffing levels.
It looks like you’re writing a job description or a resume entry for your experience as a CNA. Here’s a polished version with improved clarity and professionalism:
Certified Nursing Assistant (CNA)
Private Home Care
• Provided compassionate care in the patient’s private residence under the supervision of the patient’s spouse.
• Assisted with daily living activities, including meal preparation, feeding, toileting, and brief changes.
• Ensured patient safety and well-being by offering continuous supervision and reorientation as needed.
• Monitored and recorded vital signs as directed by healthcare professionals, promptly reporting any changes to the patient’s spouse.
• Facilitated prescribed swallow exercises and engaged the patient in physical therapy activities, including arm and leg movement exercises such as tennis, basketball kicks, and catch, to encourage mobility and strength.
• Monitored residents’ health status, promptly identifying and addressing concerns to ensure optimal care.
• Documented and reported significant changes in residents’ conditions to the Resident Care Director (LVN).
• Served as the primary point of contact during shifts, facilitating communication between supervisors, doctors, and family members.
• Organized and maintained residents’ charts, ensuring accuracy and compliance with regulations.
• Managed scheduling of personal care assistants and medication technicians, delegating tasks and assignments effectively.
• Conducted routine medication cart audits to ensure compliance with safety and regulatory standards.
• Maintained well-organized files and records to enhance efficiency and accessibility.
• Participated in the hiring, training, and ongoing education of care providers to uphold high-quality care standards.
• Engaged in care conferences, contributing insights and recommendations to improve resident care plans.
• Provided the highest standard of care and services to residents and their families in both assisted living and reminiscence care settings.
• Fostered strong relationships with residents, building trust and loyalty through compassionate and personalized care.
• Trained and proficient in the use of Hoyer lifts, gait belts, and sit-to-stand equipment to ensure safe resident transfers and mobility assistance.
• Assisted residents with activities of daily living (ADLs), including bathing, dressing, grooming, and toileting.
• Administered medications in accordance with the “Six Rights of Medication Administration,” ensuring accuracy and safety at all times.
• Managed medication orders and accurately documented any external medications on the appropriate central storage sheets.
• Maintained clean and organized medication carts, ensuring all medications were properly labeled, dated, and free of expiration.
Patient scheduling & admissions
Medical records management
Insurance verification & authorization
HIPAA compliance
EHR systems & data entry
Patient advocacy & support
Strong communication & customer service
Problem-solving & multitasking
Team collaboration & leadership
Attention to detail & organization
Certified Nurse Assistant
Certified Nurse Assistant