Summary
Overview
Work History
Education
Skills
Certification
Languages
Timeline
Generic

AMADA LOPEZ

San Diego,CA

Summary

Experienced Care Coordinator & Patient Access Representative skilled in patient services, admissions, and medical records management. Strong organizational and communication abilities, ensuring smooth operations and compliance. Detail-oriented and efficient in fast-paced healthcare settings, committed to delivering compassionate, patient-centered care.

Overview

12
12
years of professional experience
1
1
Certification

Work History

Patient Access Representative

UC San Diego Medical Center
09.2023 - Current

Resident Care Coordinator

Ivy Living of Saber Springs
07.2023 - Current

• Supervised and evaluated staff, providing feedback and training to ensure high-quality care.

• Coordinated resident admissions for a smooth transition.

• Hired and trained new staff on policies, patient care, and medication administration.

• Advocated for residents’ rights, ensuring dignity and respect in all interactions.

• Monitored residents’ conditions, reporting changes to the Health Services Director.

• Fostered teamwork and clear communication among staff for optimal resident care.

• Worked with healthcare providers to develop personalized care plans.

• Maintained accurate medical records and ensured compliance with regulations.

• Kept doctors and families informed of important resident updates.

• Managed scheduling, staffing, and budgeting to support efficient care.

• Resolved staff and resident concerns to maintain a positive environment.

• Assisted with direct care as needed to ensure proper staffing levels.

Certified Nursing Assistant

Sharp Healthcare
03.2021 - 10.2023
  • Provided high-quality personal care services such as bathing, grooming, dressing, and feeding to ensure patient dignity.
  • Assisted patients with daily living activities for enhanced comfort and wellbeing.
  • Maintained a clean, safe environment by sanitizing surfaces, changing linens, and disposing of waste properly.

CNA/Personal Assistant

The Robinson Residence
05.2019 - 10.2021

It looks like you’re writing a job description or a resume entry for your experience as a CNA. Here’s a polished version with improved clarity and professionalism:

Certified Nursing Assistant (CNA)

Private Home Care

• Provided compassionate care in the patient’s private residence under the supervision of the patient’s spouse.

• Assisted with daily living activities, including meal preparation, feeding, toileting, and brief changes.

• Ensured patient safety and well-being by offering continuous supervision and reorientation as needed.

• Monitored and recorded vital signs as directed by healthcare professionals, promptly reporting any changes to the patient’s spouse.

• Facilitated prescribed swallow exercises and engaged the patient in physical therapy activities, including arm and leg movement exercises such as tennis, basketball kicks, and catch, to encourage mobility and strength.

Assisted Living Director/ Memory Care Director

Casa Aldea Rancho Santa Fe
04.2017 - 01.2019

• Monitored residents’ health status, promptly identifying and addressing concerns to ensure optimal care.

• Documented and reported significant changes in residents’ conditions to the Resident Care Director (LVN).

• Served as the primary point of contact during shifts, facilitating communication between supervisors, doctors, and family members.

• Organized and maintained residents’ charts, ensuring accuracy and compliance with regulations.

• Managed scheduling of personal care assistants and medication technicians, delegating tasks and assignments effectively.

• Conducted routine medication cart audits to ensure compliance with safety and regulatory standards.

• Maintained well-organized files and records to enhance efficiency and accessibility.

• Participated in the hiring, training, and ongoing education of care providers to uphold high-quality care standards.

• Engaged in care conferences, contributing insights and recommendations to improve resident care plans.

Medication Tech/Lead Caregiver

Sunrise Senior Living La Jolla
12.2012 - 04.2017

• Provided the highest standard of care and services to residents and their families in both assisted living and reminiscence care settings.

• Fostered strong relationships with residents, building trust and loyalty through compassionate and personalized care.

• Trained and proficient in the use of Hoyer lifts, gait belts, and sit-to-stand equipment to ensure safe resident transfers and mobility assistance.

• Assisted residents with activities of daily living (ADLs), including bathing, dressing, grooming, and toileting.

• Administered medications in accordance with the “Six Rights of Medication Administration,” ensuring accuracy and safety at all times.

• Managed medication orders and accurately documented any external medications on the appropriate central storage sheets.

• Maintained clean and organized medication carts, ensuring all medications were properly labeled, dated, and free of expiration.

Education

Certified Nurse Assistant -

Eastlake Medical Institute
San Diego, CA
03.2017

Medical Assistant -

UEI College
San Diego, CA
02.2008

Business Tech -

U.S. Department of Labor - Job Corps
San Diego, CA
10.2005

Skills

    Patient scheduling & admissions

    Medical records management

    Insurance verification & authorization

    HIPAA compliance

    EHR systems & data entry

    Patient advocacy & support

    Strong communication & customer service

    Problem-solving & multitasking

    Team collaboration & leadership

    Attention to detail & organization

Certification

Certified Nurse Assistant

Languages

English
Full Professional
Spanish
Full Professional

Timeline

Patient Access Representative

UC San Diego Medical Center
09.2023 - Current

Resident Care Coordinator

Ivy Living of Saber Springs
07.2023 - Current

Certified Nursing Assistant

Sharp Healthcare
03.2021 - 10.2023

CNA/Personal Assistant

The Robinson Residence
05.2019 - 10.2021

Assisted Living Director/ Memory Care Director

Casa Aldea Rancho Santa Fe
04.2017 - 01.2019

Medication Tech/Lead Caregiver

Sunrise Senior Living La Jolla
12.2012 - 04.2017

Certified Nurse Assistant -

Eastlake Medical Institute

Medical Assistant -

UEI College

Business Tech -

U.S. Department of Labor - Job Corps

Certified Nurse Assistant

AMADA LOPEZ