Summary
Overview
Work History
Education
Skills
Timeline
Generic

Yesenia Macias

Summary

Dynamic and detail-oriented professional with extensive experience in customer service and front desk management at Joe Teran Tax Service. Bilingual in Spanish, I excel in multitasking and data entry, ensuring efficient operations and exceptional client interactions. Recognized for maintaining a positive attitude while managing high-pressure environments.

Overview

17
17
years of professional experience

Work History

Office Assistant/ Tax Preparer Assistant

Joe Teran Tax Service
2021.01 - 2025.04

Greeted clients, provided excellent customer service

Assisted tax preparers documents, and organizing files for accurate tax preparers.

Answered phones, scheduled appointments, answered customer questions

prepared forms, scanned, copied and filed confidential documents

Front Desk Associate

Gb3 Sports Gym
2018.08 - 2020.03

Welcome members and guests with a friendly attitude.

Answer questions about gym services, classes, schedules, and membership options.

Handle member check-ins

Answer phone calls, handle general inquiries.

Handle credit card transactions, help members with membership registration.

Hostess/Back of House Worker

Revs California Cuisine
2015.10 - 2017.08

Greeted and welcomed guests, seated guests.

Managed reservations, and helped set tables for work shifts as well as private party events.

Take drink orders, maintaining cleanliness of the front of house

Performed culinary tasks behind the scene in restaurant, such as food preparation, some cooking, preparation of salads, and managing different kitchen stations.

Maintaining cleanliness and organizing equipment for the kitchen.

Help with preparing large amounts of food, salads, platters for private party/company offsite events.

Front Office Receptionist

Westside Auto Dismantlers
2008.01 - 2012.02

Greet customers in a friendly and professional manner, answer and direct calls to appropriate department.

Prepare and manage paperwork, including invoices, dmv documents/titles, lien sales.

Input data entry, print, copy, file and organize paperwork.

Answer phone calls in english/ Spanish and give quotes over phone.

Dispatch drivers to different locations, handled money, coordinate schedules and locations for pickup and delivery, keeping communication with drivers throughout they're route.

Multi tasking duties including dispatch, phone and cashier.

Handled customer transactions at sales counter.

Education

General Studies

Buchanan High School
Clovis, Ca
2005-06

Skills

  • Excellent Customer service verbal and written communication
  • Positive attitude
  • Data entry
  • Detail oriented
  • Bilingual in Spanish
  • Front desk and reception management
  • Time management and attention to detail
  • Multitasking in fast-paced environments

Timeline

Office Assistant/ Tax Preparer Assistant

Joe Teran Tax Service
2021.01 - 2025.04

Front Desk Associate

Gb3 Sports Gym
2018.08 - 2020.03

Hostess/Back of House Worker

Revs California Cuisine
2015.10 - 2017.08

Front Office Receptionist

Westside Auto Dismantlers
2008.01 - 2012.02

General Studies

Buchanan High School
Yesenia Macias