Yesenia Mancillas
Sanger,CA
Summary
To secure a full time position that utilizes the qualifications and experience outlined below. Qualifications Data entry, filing & faxing. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
9
9
years of professional experience
Work History
Administrative Clerk- Temporary
Freshko Produce Service
06.2023 - 10.2023
- Answered multi-line phone system and transferred callers to appropriate department or staff member.
- Ordered and maintained office supplies.
- Monitored and responded to emails and faxes.
- Sorted, scanned and edit invoices.
- Handled paycheck distribution and sign-off sheet.
- Assisted with other projects as needed.
Account Care Expert
T-Mobile Call Center
10.2022 - 04.2023
- Manage a different amount of inbound and outbound calls each day in a timely manner
- Assist customers with all account questions and concerns
- Provide an excellent experience for every customer by listening, relating, showing empathy and reassuring
- Follow communication scripts when handling different topics
- Identify customer's needs, clarify information, properly make use of resources and tools to provide solutions and/or alternatives
- Navigate through various computer systems and multi-tasking
- Attend work meetings and training for development and company updates
- Responded to customer inquiries and provided detailed account information
Shipper Packer & Office Support Staff Member
Brandt
02.2021 - 10.2022
- Processed customer orders in FedEx & UPS manager system
- Packed & Shipped customer orders on a daily basis
- Restocked product & Inventory control
- Received damaged returns and submitted customer return forms
- Picked orders, scanned products and packed boxes.
- Monitored & responded to work emails
- Assisted coworkers and staff members with special tasks on daily basis
- Managed filing system, entered data and completed other clerical tasks
Contract Work
Employment Staffing Services
01.2019 - 12.2021
- Opened and placed product on the production line to be processed for shipping in a fast paced manner to maximize productivity and meat goals
- Performed various duties throughout the warehouse
- Managed time efficiently in order to complete all tasks within deadlines
- Scanned boxes and properly stacked boxes
- Processed damages and printed labels
Front End Cashier
Marshalls
09.2017 - 01.2019
- Greeted customers and responded to requests for information
- Operated register system to process new purchases, item returns, and merchandise exchanges
- Handled cash with high accuracy and took care to check bills for fraud
- Processed refunds and exchanges in accordance with company policy
- Answered and directed phone calls
- Replenished and stocked store shelves as needed
- Maintained a clean and well organized work area
- Learned duties for various positions and provided backup at key times
- Helped customers complete purchases, locate items, and join reward programs
Sales Associate & Front Desk Supervisor
Thrive Fitness Center
07.2014 - 11.2017
- Performed daily office operations
- Opening and Closing procedures
- Assisted active members with various account services over the phone and in person
- Informed customers of promotions to increase sales productivity and volume
- Processed new membership accounts and closed sales
- Made phone calls to generate sales on a daily basis
- Achieved or exceeded company-defined sales quotas
- Daily point of sale transactions
- Achieved or exceeded company-defined sales quotas
- Balanced a cash drawer and completed the sales deposit at the end of day
- Trained new employees on membership sales, money handling and organizing strategies
Education
Certificate Of Training - Medical Front Office
Regional Occupational Program
Moreno Valley, CA01.2004
High School Diploma -
Moreno Valley Adult School
Moreno Valley, CA06.2003
Skills
- Call Monitoring
- Pleasant Telephone Demeanor
- Knowledge Base Software
- Goal-Driven
- Strong Communication and Interpersonal Skills
- Task Prioritization
- Attention to Detail
- Cash Register Operations
- Data Inputting
- Administrative and Clerical Support
Languages
Spanish
Full Professional
Timeline
Administrative Clerk- Temporary
Freshko Produce Service
06.2023 - 10.2023
Account Care Expert
T-Mobile Call Center
10.2022 - 04.2023
Shipper Packer & Office Support Staff Member
Brandt
02.2021 - 10.2022
Contract Work
Employment Staffing Services
01.2019 - 12.2021
Front End Cashier
Marshalls
09.2017 - 01.2019
Sales Associate & Front Desk Supervisor
Thrive Fitness Center
07.2014 - 11.2017
Certificate Of Training - Medical Front Office
Regional Occupational Program
High School Diploma -
Moreno Valley Adult School
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