Yesenia Martinez
Los Angeles,CA
Summary
Dedicated Customer Service Specialist providing skills to prioritize and multi-task in fast-paced working environment. Successfully works as part of team to reach personal and business goals. Known for successfully handling escalated customer support issues. Highly-motivated employee with desire to take on new challenges. Strong worth ethic, adaptability and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Overview
10
10
years of professional experience
Work History
Registered Behavioral Technician
Behavioral Learning Network
Encino, CA
12.2018 - Current
- Documented patient interactions in compliance with HIPAA requirements.
- Modeled appropriate communication and problem-solving skills in crisis situations involving patients, family or staff.
- Documented observations, interventions and concerns in patient charts and electronic systems, sustaining continuum of care from admission through to discharge.
- Provided excellent service to patients and family members through personable communication.
Medical Technician
U.S Air Force Reserve, March
Air Force Base, CA
11.2014 - 11.2020
- Documented and updated patient data on electronic medical charts, maintaining accuracy and confidentiality.
- Provided excellent patient support and care to patients and families.
- Supported healthcare teams in consistently delivering timely and quality care according to company standards.
- Monitored patients for medical changes and reviewed and revised care plans accordingly.
Lead Detox Technician
310 Recovery
Long Beach, CA
06.2018 - 12.2018
- Managed administrative functions related to patient discharge process, including insurance claims, revenue collection, and patient follow-ups
- Kept all files secure and confidential to protect the patients and comply with HIPAA and internal requirements
- Followed-up on claims submitted to insurance companies to mediate disputes and obtain reimbursement for services rendered during patient’s treatment
- Built strong and trusting rapport with clients and loved ones.
Detox Technician
Community Rehab
Orange, CA
02.2018 - 06.2018
- Performed client intake procedures according to internal standards for new admissions
- Updated client records and latest treatments and progress notes
- Prepared and submitted daily reports to management
- Cultivated relationships with patients, discussing ways to help improve overall health while alleviating self-harm practices.
- Influenced patients' behavior with interaction, counseling or instruction.
Emergency Medical Technician
Premier Medical Transport
Brea, CA
11.2016 - 02.2018
- Completed documentation for every patient and forwarded to correct personnel for review
- Responded to emergency and non-emergency calls with consistent attention to detail and skill
- Documented patient treatment and submitted reports in a timely manner
- Communicated with patients and hospital staff in order to develop the best treatment of care, while maintaining patient dignity and privacy in accordance to HIPAA standards
- Remained level-headed and proactive during emergency situations.
- Documented calls in reports detailing incident type and course of treatment.
Aerospace Medical Technician
San Antonio Military Medical Center
San Antonio, TX
06.2015 - 09.2015
- Communicated with patients and families proactively to gather information on patient's condition
- Supported front desk operations including billing, invoicing, scheduling, patient check in and checkout, procedures tracking, reporting, and insurance verification
- Maintain and updated patient information on hospital database system.
- Calmed patients by carefully explaining each step and remaining composed.
- Communicated with dispatchers or treatment center personnel to exchange information and arrange patient intake.
Cashier
Little Caesars
Norwalk, CA
07.2013 - 11.2014
- Maintain speed of service for food orders while minimizing errors and complaints
- Ensured strong communication and time management skills in order to guarantee customer satisfaction
- Attention to detail in handling money while conducting transactions
- Multitasked between preparing and serving food, attending to cash register, and providing fast service
- Answered customer questions and provided store information.
- Trained new team members in cash register operation, stock procedures and customer services.
- Delivered high level of customer service to patrons using active listening and engagement skills.
Education
Bachelor of Arts - Psychology
Cal State Long Beach
Long Beach, CA 06.2023 - Current
AA - Psychology
Cerritos College
05.2023
Skills
- Excellent written and verbal communication skills
- Prioritize deadlines and ability to multitask
- Problem-solving
- Remote Office Availability
- Inbound and Outbound Calling
- Microsoft Office
- Computer Skills
- Strong organizational skills
- Excellent Customer Service Skills
- Call Documentation
- Upbeat and Positive Personality
- Responding to Difficult Customers
- Customer Data Confidentiality
- Attention to Detail
- Discharge Planning
- Patient Assessment
- Data Entry
- Written Communication
- Organization and Time Management
- Google Workspace
- Interpersonal Communication
- Good Telephone Etiquette
- Flexible and Adaptable
Languages
Languages
Spanish
Professional
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
swipe to browse
Quote
Whether you think you can or whether you think you can’t, you’re right!
Henry Ford
Timeline
Bachelor of Arts - Psychology
Cal State Long Beach
06.2023 - Current
Registered Behavioral Technician
Behavioral Learning Network
12.2018 - Current
Lead Detox Technician
310 Recovery
06.2018 - 12.2018
Detox Technician
Community Rehab
02.2018 - 06.2018
Emergency Medical Technician
Premier Medical Transport
11.2016 - 02.2018
Aerospace Medical Technician
San Antonio Military Medical Center
06.2015 - 09.2015
Medical Technician
U.S Air Force Reserve, March
11.2014 - 11.2020
Cashier
Little Caesars
07.2013 - 11.2014
AA - Psychology
Cerritos College
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