Yesenia Massengill
Gallatin,TN
Summary
Skilled in housekeeping and customer service, I enhanced room cleanliness ratings at Comfort Inn & Suites through meticulous supervision and training, leading to increased guest satisfaction. My expertise in staff development and health safety compliance, alongside proficiency in Spanish, supports efficient team coordination and superior guest relations.
Overview
14
14
years of professional experience
Work History
Housekeeping Supervisor
Comfort Inn & Suites
08.2023 - Current
- Conducted regular room inspections to verify compliance with housekeeping standards.
- Placed orders for housekeeping supplies and guest toiletries.
- Communicated repair needs to maintenance staff.
- Assigned housekeeping staff to specific shifts and room blocks based on abilities and daily requirements.
- Trained and mentored all new personnel to maximize quality of service and performance.
- Ensured timely completion of daily tasks, leading to an increase in positive guest feedback regarding room cleanliness.
- Maintained a high level of quality control through regular inspections, resulting in consistent adherence to hotel standards.
- Managed laundry sorting, washing, drying, and ironing.
- Enhanced team productivity by providing comprehensive training on proper cleaning techniques and equipment use.
Merchandise Handler
Gap Inc. Distribution Center
08.2017 - 06.2023
- Processed incoming shipments quickly to ensure timely availability of new products on the sales floor.
- Utilized available technology tools such as handheld devices or software programs for efficient merchandise scanning, data entry, or retrieval tasks when necessary.
- Maximized storage space efficiency within the stockroom by organizing products according to category and size dimensions.
- Maintained a clean, organized, and safe store environment for customers and coworkers alike.
- Managed product returns efficiently to minimize loss and maintain an organized backroom area.
- Consistently met deadlines during seasonal resets or major floor changes without compromising quality of workmanship.
- . Participated in monthly team meetings to discuss ongoing initiatives, share best practices, and address areas for improvement.
Housekeeper
Hendersonville Medical Center
09.2014 - 01.2016
- Disinfected and mopped bathrooms to keep facilities sanitary and clean.
- Cleaned and stocked guest rooms by replacing used towels and linens vacuuming floors, making beds, and restocking bathroom items.
- Collaborated with other housekeeping staff to complete tasks efficiently and effectively.
- Vacuumed rugs and carpeted areas in offices, lobbies, and corridors.
- Maintained clean and comfortable environments in commercial buildings by vacuuming, cleaning windows, and dusting.
- Used chemicals by following safety protocols and procedures to avoid burns and injuries.
- Maximized efficiency of housekeeping operations through effective communication with team members and supervisors.
- Upheld high standards of sanitation in common areas, contributing to an inviting atmosphere for guests.
Housekeeper
Gallatin Center for Rehabilitation and Healing
05.2010 - 09.2010
- Maintained clean and comfortable environments in commercial buildings by vacuuming, cleaning windows, and dusting.
- Engaged with guests on room requirements and amenities to promote overall satisfaction.
- Contributed to property upkeep by proactively identifying and reporting maintenance needs to management.
- Prioritized guest comfort through attentive service, responding swiftly to special requests or concerns.
- Improved overall cleanliness ratings by implementing new cleaning techniques and products as needed.
- Maintained safety standards by promptly addressing spills and potential hazards in high-traffic areas.
Education
Associate's Degree - Medical Assisting
Nashville College of Medical Careers
Madison, TN09.2016
High School Diploma -
South Shore High School
Brooklyn, NY06.1997
Skills
- Housekeeping
- Customer Service
- Staff Training and Development
- Department coordination
- Health and safety compliance
- Guest Relations
- Spanish translation
- Shipping and receiving
- Packaging and Labeling
- Merchandise Inspection
- Stacking arrangements
- Inventory verification
- Product handling
Languages
Spanish
Native or Bilingual
Timeline
Housekeeping Supervisor
Comfort Inn & Suites
08.2023 - Current
Merchandise Handler
Gap Inc. Distribution Center
08.2017 - 06.2023
Housekeeper
Hendersonville Medical Center
09.2014 - 01.2016
Housekeeper
Gallatin Center for Rehabilitation and Healing
05.2010 - 09.2010
Associate's Degree - Medical Assisting
Nashville College of Medical Careers
High School Diploma -
South Shore High School
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