Summary
Overview
Work History
Education
Skills
References
Languages
Timeline
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Yesenia Mejia

Fontana,CA

Summary

I am a diligent college student focused on taking the next step in my career. I am applying my education to a customer service professional motivated to maintain customer satisfaction and contribute to company success. I have a history of managing large amounts of inbound calls and sustaining satisfactory relationships with customers. I offer skills with CRM systems paired with outstanding active listening and multitasking abilities.

Overview

5
5
years of professional experience

Work History

Learning Ambassador

Amazon
Fontana, CA
10.2019 - 04.2022
  • Provided guidance to students on how to navigate the Learning Management System.
  • Conducted one-on-one or group tutorials for students who needed extra help with assignments.
  • Created instructional videos and multimedia resources for use in online courses.
  • Developed processes, procedures, and strategies for problem resolution and prevention.
  • Monitored the progress of orders throughout the entire fulfillment process.

Transportation Operations Management

Amazon
Redlands
04.2022 - Current
  • Developed and implemented policies and procedures for efficient transportation operations.
  • Conducted regular inspections of vehicles for maintenance needs or damages.
  • Monitored daily operations to ensure compliance with safety regulations.
  • Trained personnel on proper handling techniques for hazardous materials.
  • Maintained accurate records of all transactions related to transportation services.
  • Resolved customer complaints regarding shipment delays or damaged goods promptly.

Sub-Health Clerk

Moreno Valley Unified School District (MVUSD)
Moreno Valley
11.2022 - 04.2024
  • Provided administrative support to the Health Department by scheduling appointments, answering phones, and filing paperwork.
  • Organized medical files for easy retrieval when needed and updated patient information as necessary.
  • Effectively managed and responded to parental inquiries over the phone.
  • Ensured timely distribution of prescribed medication to students
  • Enhanced communication with staff regarding unsafe patterns outside the office

Education

Associate of Science - Liberal Arts and Sciences

Chaffey Community College
Rancho Cucamonga, CA

Some College (No Degree) - Nursing

La Sierra University
Riverside, CA

Skills

  • Microsoft Office (Word, PowerPoint, Excel, and Outlook)
  • Team Collaboration
  • Problem-solving abilities
  • Appointment Scheduling
  • Inbound and Outbound Calling
  • Active Listening
  • De-Escalation Techniques
  • Data Collection
  • Word Processing
  • Time Management

References

  • Edgar Guerrero, gueredga@amazon.com, (909)212-9635
  • Adam Barton, bartonab@amazon.com, (951)756-2230

Languages

Spanish
Professional

Timeline

Sub-Health Clerk

Moreno Valley Unified School District (MVUSD)
11.2022 - 04.2024

Transportation Operations Management

Amazon
04.2022 - Current

Learning Ambassador

Amazon
10.2019 - 04.2022

Associate of Science - Liberal Arts and Sciences

Chaffey Community College

Some College (No Degree) - Nursing

La Sierra University

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Yesenia Mejia