Summary
Overview
Work History
Education
Skills
Languages
Accomplishments
Certification
Timeline
Generic

Yesenia Meraz

Wellington,CO

Summary

Energetic, results-driven Manager committed to maintaining highest quality of customer excellence. Develops and implements innovative incentives to drive employee motivation. Adeptly navigates cost-concern and workforce-management issues to maintain streamlined operations. Team-oriented Supervisor with experience handling issues with poise. Enthusiastic personality, strong work ethic and background mentoring team members in selling techniques. Deep knowledge in marketing and customer service.

Overview

10
10
years of professional experience
1
1
Certification

Work History

Sales Supervisor

Conns Home Plus Warehouse
Fort Collins, CO
02.2022 - 09.2024
  • Generated effective sales strategies and taught new employees company's procedures and policies.
  • Supported sales team by monitoring daily operations and providing information and procedural guidance to staff.
  • Demonstrated high level of customer service by engaging clients and offering sales floor assistance.
  • Planned and directed floor merchandising and display building to keep stock presentable and engaging to customers.
  • Developed key customer relationships to increase sales.
  • Placed orders and answered customer questions in-person, through email and over phone to maximize customer service.
  • Identified customer needs to deliver relevant product solutions and promotions and meet target budgets.
  • Answered clients' questions regarding details of financial plans and strategies and explained data in easy-to-understand terms.
  • Interviewed clients to determine income, expenses, financial objectives and risk tolerance in order to develop successful financial plans.

Intern Trainee

Fred Loya Insurance
Fort Collins, CO
11.2021 - 01.2022
  • Helped maintain applicant tracking systems and recruiting metrics.
  • Answered incoming calls and provided highest level of professionalism and knowledgeable service to every customer.
  • Maintained strong call control and quickly worked through scripts to address problems.
  • Explained different options to prospective clients, encouraging sale of insurance policies that best fit needs.
  • Monitored clients' insurance coverages to ensure changing needs were met.

Cashier Team Lead

Shamrock Foods
Fort Collins, CO
06.2021 - 10.2021
  • Answered customer questions and provided store information.
  • Scanned, priced and bagged customer groceries quickly to keep lines moving.
  • Assisted management with developing and managing employee improvement strategies to encourage exceptional performance from staff.
  • Tracked company inventories, moved excess stock and arranged products to improve sales.
  • Performed merchandising and signage updates during weekly and seasonal promotional changes.
  • Trained new team members in cash register operation, stock procedures and customer services.
  • Helped customers find specific products, answered questions and offered product advice.
  • Helped with purchases and signed customers up for rewards program.
  • Learned roles of other departments to provide coverage and keep store operational.

Department Manager

McDonald's
Fort Collins, CO
09.2014 - 05.2021
  • Handled shift overstock, restocking and inventory control.
  • Worked closely with sales associates to complete tasks.
  • Kept department on-target to meet sales and profit objectives by minimizing waste and pursuing revenue generation opportunities.
  • Modeled supportive leadership qualities, motivating staff to achieve department goals and promote staff participation and team building.
  • Remained calm and professional in stressful circumstances and effectively diffused tense situations.
  • Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
  • Produced thorough, accurate and timely reports of project activities.
  • Interviewed prospective employees and provided input to HR on hiring decisions.

Education

High School Diploma -

Poudre High School
Fort Collins, CO
03.2014

Skills

  • Revenue Generation
  • Sales Expertise
  • Closing Sales
  • Strategic Planning
  • Business Development
  • Complex Problem-Solving
  • Customer Retention Abilities
  • Customer Service
  • Lead Generation
  • Training and Development

Languages

English
Native/ Bilingual
Spanish
Native/ Bilingual

Accomplishments

  • Promoted from crew to manager, in less than 6-months.
  • Promoted from cashier to shift lead, in less than 3-months.
  • Promoted from cashier to supervisor, in less than 12-months.

Certification

  • sales representative Training - 2022
  • Management, Macdonald's - 2015

Timeline

Sales Supervisor

Conns Home Plus Warehouse
02.2022 - 09.2024

Intern Trainee

Fred Loya Insurance
11.2021 - 01.2022

Cashier Team Lead

Shamrock Foods
06.2021 - 10.2021

Department Manager

McDonald's
09.2014 - 05.2021

High School Diploma -

Poudre High School

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Yesenia Meraz