Yesenia Miro
Pembroke Pines
Summary
Seasoned Office Manager offering leadership experience in administrative positions. Well-versed in industry practices and procedures. Top-notch management abilities in financial, personnel and clerical areas.
Overview
29
29
years of professional experience
Work History
Office Manager
Reece Builders East Coast Division
07.2021 - Current
- Handled sensitive information with discretion, maintaining confidentiality of company documents and personnel records.
- Provided exceptional customer service when addressing client inquiries or concerns via phone calls or email correspondence.
- Oversaw office inventory activities by ordering and requisitions and stocking and shipment receiving.
- Streamlined office operations by implementing efficient filing systems and organizational strategies.
- Reduced costs with meticulous budget monitoring and expense tracking for essential supplies and equipment.
- Resolved office disputes swiftly and equitably, maintaining harmonious workplace.
- Improved team morale and cohesion with regular team-building activities and open communication channels.
Patient Financial Services Representative
Memorial Hospital
11.2019 - 06.2021
- Maintained compliance with industry regulations, ensuring proper handling of sensitive patient data during the billing process.
- Streamlined patient check-in process, significantly reducing wait times and improving patient flow.
- Educated patients about their benefits eligibility, helping them make informed decisions regarding their healthcare services.
- Maintained accurate records of customer accounts, payments and payment plans.
FINANCIAL SERVICE REPRESENTATIVE
TD BANK
01.2018 - 09.2019
- Primary contact and resource for large/complex credit needs within the branch
- Provide excellent customer service
- Manage existing client relationships to identify future needs
- Coach team and supervise in the absence of branch manager
- Dual role of Financial Service Representative and Customer Service Representative responsible for three branches
- Strengthened client retention through consistent follow-up communications and proactive problemsolving.
STORE MANAGER
FANTASY WEST
01.2015 - 01.2018
- Manage 20+ associates
- Increase revenue 30% year over year
- Source high quality and trending hair care products for the salon
- Recruit exceptional professionals to maintain salon standards
- Motivate and coach employees to improve performance
- Monitor salon operations and profitably according to budget guidelines
- Maintain daily update to all social media outlets to promote business growth
PERSONAL BANKER
CITIBANK
01.2011 - 01.2015
- Promote sell and refer products and services
- Manage and self-generate the acquisition of new business and develop client relationships
- Network and establish professional relationship with business inside and outside of the bank to increase market share within the community
- Provide excellent customer service and resolve client concerns in a timely manner
- Recognize, motivate and coach associate performance towards individual, branch, market, and branch goals
- Conduct daily huddles with staff to ensure the team is on track to meet or exceed goals for the month
ASSISTANT MANAGER/RELATIONSHIP BANKER II
BB&T
01.2006 - 01.2011
- Promote, sell and refer products and services
- Establish, develop, retain and develop long-term relationships
- Proactively meet with customers to identify needs and goals
- Open and maintain full range of retail accounts and services
- Perform all daily Personal Banking tasks, maintenance and follow-up
- Coach train and manage eight associates, which include tellers, and Personal Bankers
- Through leadership, development prepare employees for promotion and growth
- Conduct weekly branch meetings
- Discuss and analyze needs and requirements with customers for financial planning
- Manage daily customer concerns; assist in resolutions satisfying both clients and management
- Assure compliance with banking policies and procedures
- Prepare and maintain documentation for all accounts that utilize advanced banking systems
SENIOR RELATIONSHIP BANKER
BANK UNITED
01.2005 - 01.2006
- Close approximately 2MM in consumer loans and 500,000.00 in residential mortgages
- Open, close and maintain client relationships
- Assist relationship managers to manage customer relations
- Identify opportunities to enhance existing and prospective customer relationships
- Make decisions on overdraft reports
- Open and Close officer
Financial Service Representative
SouthTrust Bank
01.1998 - 01.2005
- High production loan officer
- Open, close and manage client accounts
- Perform wire transfers
- Open and close officer
- Interface with customers relative to service issues
- Satisfy the needs and concerns of customers
Customer Service Representative
Citibank
01.1996 - 01.1998
- Cross-sell retail banking products
- Maintain client accounts
- Resolve customer problems, obtain information, research, and identify opportunities to enhance customer relationship with bank
- Manage teller line
Skills
- Customer service
- Office management
- Organizational skills
- Office administration
- Payroll processing
- Payroll and budgeting
- Employee supervision
- Operations management
- Human resources
- Staff hiring
- Employee training
- Financial tracking
- Team supervision
- Banking operations
- Computer skills
- Customer relationship management
- Professional and courteous
Languages
Spanish
Professional Working
Timeline
Office Manager
Reece Builders East Coast Division
07.2021 - Current
Patient Financial Services Representative
Memorial Hospital
11.2019 - 06.2021
FINANCIAL SERVICE REPRESENTATIVE
TD BANK
01.2018 - 09.2019
STORE MANAGER
FANTASY WEST
01.2015 - 01.2018
PERSONAL BANKER
CITIBANK
01.2011 - 01.2015
ASSISTANT MANAGER/RELATIONSHIP BANKER II
BB&T
01.2006 - 01.2011
SENIOR RELATIONSHIP BANKER
BANK UNITED
01.2005 - 01.2006
Financial Service Representative
SouthTrust Bank
01.1998 - 01.2005
Customer Service Representative
Citibank
01.1996 - 01.1998
Similar Profiles
Andrew MiroAndrew Miro
Regional Sales Manager at Reece Builders East Coast Division, LLCRegional Sales Manager at Reece Builders East Coast Division, LLC
Michael MaenzaMichael Maenza
Senior Sales Associate at Reece BuildersSenior Sales Associate at Reece Builders
Cameron ChildressCameron Childress
Sales Representative Assistant Manager at Reece BuildersSales Representative Assistant Manager at Reece Builders
Christian VasquezChristian Vasquez
Lead Lifeguard at City Of PlantationLead Lifeguard at City Of Plantation
Lorena AlvarezLorena Alvarez
Nurse Practitioner at Signify HealthNurse Practitioner at Signify Health