Yesenia Montes
Tracy,CA
Summary
Patient-focused patient care coordinator equipped with administrative and customer service expertise. Helps keep healthcare services proceeding smoothly by coordinating communications, referrals, and policy enforcement. Talented in finding balanced solutions and resolving conflicts.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Patient Care Coordinator
Stanford Healthcare Cardiovascular / Vascular and Vein
Portola Valley, CA
10.2019 - Current
- Liaised effectively with patients, doctors, staff members, and promoted a high level of communication and interaction.
- Scheduled evaluations and procedures for patients.
- Demonstrated flexibility during changes to patient care practice.
- Received and routed care team messages and documents to appropriate staff.
- Assured regulatory compliance and professionalism across patient service.
- Identified potential problems.
- Provided administrative support for patient care staff.
- Scheduled appointments for patients via phone and in person.
- Prepared treatment rooms for patients by cleaning surfaces and restocking supplies.
- Organized charts, documents, and supplies to maintain team productivity.
- Contacted pharmacies to submit and refill patients' prescriptions.
- Assessed, documented, and monitored vital signs for patients within the outpatient setting.
Medical Assistant
Adecco
Palo Alto, CA
05.2018 - 10.2019
- Performed preliminary physical tests to accurately record results in patient history summary.
- Relayed messages from patients to physicians about concerns, condition updates, or refill requests to facilitate treatment.
- Scheduled appointments for patients.
- Prepared treatment rooms for patients by cleaning surfaces and restocking supplies.
- Organized charts, documents, and supplies to maintain team productivity.
- Assessed, documented, and monitored vital signs for patients within an outpatient setting.
Substitute Para Educator
Sunnyvale School District
Sunnyvale, CA
10.2016 - 04.2018
- Provided classroom support throughout planned instruction and individual lessons.
- Delivered instruction individually or in small groups with support from an instructor.
- Offered students personalized educational, behavioral and emotional support.
- Maintained focused, inclusive and supportive learning environments.
- Liaised with a team of professionals to implement comprehensive educational action plans for special needs and at-risk students.
- Monitored student behavior at lunch and recess.
- Supervised class while teacher attended meetings.
Pediatrics
Qureshi Farda MD. Pediatrics
03.2017 - 05.2017
- Filing paperwork
- Faxing prescriptions to pharmacies
- Vitalizing patients before being roomed
- Physicals – vision testing & hearing test included
- Vaccines
Education
Certified - Medical Assistant
Mountain View - Los Altos Adult Education
Mountain View, CA03.2017
High School Diploma -
San Jose Conservation Corps Charter High School
San Jose, CA01.2011
Associate of Science -
Mission College
Santa Clara, CASkills
- Healthcare operations
- Appointment confirmation
- Routing lab results
- Basic math
- Communication
- Money handling
- Computer skills
- People skills
- Friendly, positive attitude
- First Aid/CPR
- Multitasking
- Customer service
Certification
Current BLS/CPR card (DATE)
Current Professional Liability Insurance
References
Reference can be provided upon request.
Languages
Languages
English
Full Professional
Spanish
Full Professional
Timeline
Patient Care Coordinator
Stanford Healthcare Cardiovascular / Vascular and Vein
10.2019 - Current
Medical Assistant
Adecco
05.2018 - 10.2019
Pediatrics
Qureshi Farda MD. Pediatrics
03.2017 - 05.2017
Substitute Para Educator
Sunnyvale School District
10.2016 - 04.2018
Certified - Medical Assistant
Mountain View - Los Altos Adult Education
High School Diploma -
San Jose Conservation Corps Charter High School
Associate of Science -
Mission College